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~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"SpringerLink / Bücher"
~isPartOf:"The journal of services marketing"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Ahn, Jiseon"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Chung, Namho"
~person:"Dagger, Tracey S."
~person:"Evanschitzky, Heiner"
~person:"Fu, Xiaoxiao"
~person:"Kozak, Metin"
~person:"Noble, Stephanie M."
~person:"Tanford, Sarah"
~subject:"Beziehungsmarketing"
~subject:"Konsumentenverhalten"
~subject:"Markenführung"
~subject:"Wahrnehmung"
~subject:"Wechselverhalten"
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Search: "Customer relationship management"
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Beziehungsmarketing
Konsumentenverhalten
Markenführung
Wahrnehmung
Wechselverhalten
Relationship marketing
33
Consumer behaviour
16
Customer satisfaction
15
Kundenzufriedenheit
15
Dienstleistungsqualität
10
Service quality
10
Brand image
5
Brand management
5
Markenimage
5
Confidence
4
Einzelhandel
4
Retail trade
4
Tourism marketing
4
Tourismusmarketing
4
Vertrauen
4
Customer integration
3
Destination management
3
Destinationsmanagement
3
Dienstleistungssektor
3
Holiday behaviour
3
Kundenintegration
3
Meta-Analyse
3
Meta-analysis
3
Online retailing
3
Online-Handel
3
Service industry
3
Switching behaviour
3
Urlaubsverhalten
3
Arbeitszufriedenheit
2
Automation
2
Automatisierung
2
B-to-B-Marketing
2
Business-to-business marketing
2
Customer experience
2
Customer relationships
2
Customer service
2
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Undetermined
20
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Article
30
Book / Working Paper
3
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31
Aufsatz in Zeitschrift
31
Aufsatzsammlung
1
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English
31
German
2
Author
All
Ahn, Jiseon
Blut, Markus
Brady, Michael K.
Chung, Namho
Dagger, Tracey S.
Evanschitzky, Heiner
Fu, Xiaoxiao
Kozak, Metin
Noble, Stephanie M.
Tanford, Sarah
Han, Heesup
19
Hyun, Sunghyup Sean
9
Mattila, Anna S.
9
Grewal, Dhruv
8
Kim, Wansoo
8
Klaus, Philipp
7
Wong, IpKin Anthony
7
Hollebeek, Linda D.
6
Lemon, Katherine N.
6
Gustafsson, Anders
5
Kumar, V.
5
Kumar, Vikas
5
Yu, Jongsik
5
Beatty, Sharon E.
4
Benoit, Sabine
4
Cronin, J. J.
4
Harris, Lloyd C.
4
Hwang, Jinsoo
4
Kim, Insin
4
McColl-Kennedy, Janet R.
4
Neslin, Scott A.
4
Swoboda, Bernhard
4
Verhoef, Peter C.
4
Voorhees, Clay M.
4
Aksoy, Lerzan
3
Alkire, Linda
3
Bruce, Helen L.
3
Burton, Jamie
3
Cai, Liping A.
3
Chua, Bee-Lia
3
Daunt, Kate L.
3
Fink, Klaus-J.
3
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Published in...
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Journal of retailing
Journal of service research
Journal of travel and tourism marketing
SpringerLink / Bücher
The journal of services marketing
Tourism management : research, policies, practice
International journal of hospitality management
10
Journal of business research : JBR
7
Journal of hospitality marketing & management
7
European journal of marketing : EJM
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of service research : JSR
5
Journal of the Academy of Marketing Science
5
International journal of contemporary hospitality management
4
Journal of marketing
3
Asia Pacific journal of marketing and logistics
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of retailing and consumer services
2
Managing service quality : MSQ ; an international journal
2
Marketing letters : a journal of research in marketing
2
Business horizons
1
Die Betriebswirtschaft : DBW
1
Distribution und Handel in Theorie und Praxis : Festschrift für Prof. Dr. Dieter Ahlert
1
Electronic retailing
1
Exzellenz in Markenmanagement und Vertrieb : Grundlagen und Erfahrungen
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Handbuch Kundenbindungsmanagement
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
International journal of business environment : IJBE
1
International journal of quality and service sciences
1
Journal of advertising research
1
Journal of business economics : JBE
1
Journal of hospitality and tourism insights
1
Journal of marketing management : MM
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Journal of vacation marketing
1
Kundenmanagement
1
MIT sloan management review
1
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ECONIS (ZBW)
33
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1
Effect of customers' skepticism toward CSR practices on customers' behavior in luxury service context
Hyun, Hyowon
;
Hong, EunPyo
;
Ahn, Jiseon
;
Park, Jungkun
- In:
Journal of travel and tourism marketing
41
(
2024
)
1
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014513607
Saved in:
2
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
3
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
4
Impact of
customer
relationship
management
on customer satisfaction : the case of a budget hotel chain
Rahimi, Roya
;
Kozak, Metin
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 40-51
Persistent link: https://www.econbiz.de/10011669947
Saved in:
5
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
6
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
7
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
8
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
9
Exploring the impact of tourist harassment on destination image, tourist expenditure, and destination loyalty
Alrawadieh, Zaid
;
Alrawadieh, Ziad
;
Kozak, Metin
- In:
Tourism management : research, policies, practice
73
(
2019
),
pp. 13-20
Persistent link: https://www.econbiz.de/10012004629
Saved in:
10
The effect of dynamic integrated resort experience on Croatian customer behavior
Ahn, Jiseon
;
Back, Ki-Joon
;
Barišić, Petra
- In:
Journal of travel and tourism marketing
36
(
2019
)
3
,
pp. 358-370
Persistent link: https://www.econbiz.de/10012179409
Saved in:
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