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~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Evanschitzky, Heiner"
~person:"Fu, Xiaoxiao"
~person:"Noble, Stephanie M."
~person:"Tanford, Sarah"
~subject:"Beziehungsmarketing"
~subject:"Wahrnehmung"
~type:"article"
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Search: "Customer relationship management"
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Beziehungsmarketing
Wahrnehmung
Relationship marketing
16
Consumer behaviour
9
Konsumentenverhalten
9
Customer satisfaction
8
Kundenzufriedenheit
8
Dienstleistungsqualität
5
Service quality
5
Einzelhandel
4
Retail trade
4
Meta-Analyse
3
Meta-analysis
3
Arbeitszufriedenheit
2
Brand image
2
Brand management
2
Customer integration
2
Customer relationships
2
Holiday behaviour
2
Job satisfaction
2
Kundenintegration
2
Loyalty
2
Markenführung
2
Markenimage
2
Perception
2
Switching behaviour
2
Switching costs
2
Urlaubsverhalten
2
Wechselverhalten
2
AI
1
Anforderungsprofil
1
Arbeitskräfte
1
Arbeitsleistung
1
Arbeitsverhalten
1
Artificial intelligence
1
Attributes
1
Automation
1
Automatisierung
1
Beschwerdemanagement
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Blut, Markus
Brady, Michael K.
Evanschitzky, Heiner
Fu, Xiaoxiao
Noble, Stephanie M.
Tanford, Sarah
Han, Heesup
19
Hyun, Sunghyup Sean
9
Kim, Wansoo
8
Grewal, Dhruv
7
Lemon, Katherine N.
6
Wong, IpKin Anthony
6
Kumar, Vikas
5
Yu, Jongsik
5
Hwang, Jinsoo
4
Kim, Insin
4
Verhoef, Peter C.
4
Ahn, Jiseon
3
Cai, Liping A.
3
Chua, Bee-Lia
3
Cronin, J. J.
3
Grégoire, Yany
3
Gustafsson, Anders
3
Hudson, Simon
3
Kaushik, Arun Kumar
3
Kozak, Metin
3
Lee, Choong-Ki
3
Lee, Jin-soo
3
Mattila, Anna S.
3
Moon, Hyoungeun
3
Neslin, Scott A.
3
Nordfält, Jens
3
Pauwels, Koen
3
Qu, Hailin
3
Roggeveen, Anne L.
3
Sesé, F. Javier
3
Su, LuJun
3
Taplin, Ross H.
3
Tung, Vincent Wing Sun
3
Voorhees, Clay M.
3
Agyeiwaah, Elizabeth
2
Auh, Seigyoung
2
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Journal of retailing
Journal of service research
Journal of travel and tourism marketing
Tourism management : research, policies, practice
Journal of business research : JBR
7
International journal of hospitality management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of hospitality marketing & management
5
Journal of the Academy of Marketing Science
5
International journal of contemporary hospitality management
4
Journal of service research : JSR
4
Journal of marketing
3
European journal of marketing : EJM
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Marketing letters : a journal of research in marketing
2
The journal of services marketing
2
Business horizons
1
Die Betriebswirtschaft : DBW
1
Distribution und Handel in Theorie und Praxis : Festschrift für Prof. Dr. Dieter Ahlert
1
Electronic retailing
1
Exzellenz in Markenmanagement und Vertrieb : Grundlagen und Erfahrungen
1
Handbuch Kundenbindungsmanagement
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
Journal of business economics : JBE
1
Journal of marketing management : MM
1
Journal of retailing and consumer services
1
Kundenmanagement
1
MIT sloan management review
1
Marketing von Solutions : innovative Ansätze und Best Practices
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
Psychology & marketing
1
The journal of personal selling & sales management : JPSSM
1
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
16
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1
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
2
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
3
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
4
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
5
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
6
Constructing a model of exhibition attachment : motivation, attachment, and loyalty
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Jin, Wenmin
;
Okumus, Fevzi
- In:
Tourism management : research, policies, practice
65
(
2018
),
pp. 224-236
Persistent link: https://www.econbiz.de/10011775146
Saved in:
7
Authenticity and loyalty at heritage sites : the moderation effect of postmodern authenticity
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Yu, Larry
;
Jiang, Liao
- In:
Tourism management : research, policies, practice
67
(
2018
),
pp. 411-424
Persistent link: https://www.econbiz.de/10011842110
Saved in:
8
I'll be watching you : shoppers' reactions to perceptions of being watched by employees
Esmark, Carol L.
;
Noble, Stephanie M.
;
Breazeale, Michael J.
- In:
Journal of retailing
93
(
2017
)
3
,
pp. 336-349
Persistent link: https://www.econbiz.de/10011744852
Saved in:
9
Festival attributes and perceptions : a meta-analysis of relationships with satisfaction and loyalty
Tanford, Sarah
;
Jung, Shinyong
- In:
Tourism management : research, policies, practice
61
(
2017
),
pp. 209-220
Persistent link: https://www.econbiz.de/10011708210
Saved in:
10
Self-congruity and flow as antecedents of attitude and loyalty towards a theme park brand
Fu, Xiaoxiao
;
Kang, Juhee
;
Tasci, Asli
- In:
Journal of travel and tourism marketing
34
(
2017
)
9
,
pp. 1261-1273
Persistent link: https://www.econbiz.de/10011759016
Saved in:
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