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~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Fu, Xiaoxiao"
~person:"Hwang, Jinsoo"
~person:"Kim, Wansoo"
~person:"Noble, Stephanie M."
~person:"Qu, Hailin"
~person:"Tanford, Sarah"
~person:"Taplin, Ross H."
~person:"Verhoef, Peter C."
~subject:"Kundenzufriedenheit"
~subject:"Wahrnehmung"
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Search: "Customer relationship management"
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Kundenzufriedenheit
Wahrnehmung
Beziehungsmarketing
38
Relationship marketing
38
Consumer behaviour
21
Konsumentenverhalten
21
Customer satisfaction
19
Dienstleistungsqualität
13
Service quality
13
Holiday behaviour
10
Urlaubsverhalten
10
Brand image
6
Markenimage
6
Brand management
5
Einzelhandel
5
Loyalty
5
Markenführung
5
Retail trade
5
Tourism industry
4
Tourismuswirtschaft
4
Airline
3
Arbeitszufriedenheit
3
Australia
3
Australien
3
Customer integration
3
Destination management
3
Destinationsmanagement
3
Fluggesellschaft
3
Job satisfaction
3
Kundenintegration
3
Meta-Analyse
3
Meta-analysis
3
Tourism
3
Tourism marketing
3
Tourismus
3
Tourismusmarketing
3
Arbeitskräfte
2
Automation
2
Automatisierung
2
Customer relationships
2
Customer retention
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20
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Blut, Markus
Brady, Michael K.
Fu, Xiaoxiao
Hwang, Jinsoo
Kim, Wansoo
Noble, Stephanie M.
Qu, Hailin
Tanford, Sarah
Taplin, Ross H.
Verhoef, Peter C.
Han, Heesup
13
Hyun, Sunghyup Sean
6
Gustafsson, Anders
4
Evanschitzky, Heiner
3
Lee, Choong-Ki
3
Mattila, Anna S.
3
Su, LuJun
3
Wong, IpKin Anthony
3
Yu, Jongsik
3
Agyeiwaah, Elizabeth
2
Beatty, Sharon E.
2
Bolton, Lisa E.
2
Cai, Liping A.
2
Cai, Ruiying
2
Chua, Bee-Lia
2
Chung, Namho
2
Cronin, J. J.
2
Danaher, Peter J.
2
Danaher, Tracey S.
2
Grégoire, Yany
2
Gursoy, Dogan
2
Hsu, Cathy H. C.
2
Kim, Myung-Ja
2
Koo, Bonhak
2
Kozak, Metin
2
Lam, Iok Keng Veronica
2
Lee, Jin-soo
2
Lee, Sanghyeop
2
Lemon, Katherine N.
2
McColl-Kennedy, Janet R.
2
Moon, Hyoungeun
2
Ostrom, Amy L.
2
Rudolph, Thomas
2
Sesé, F. Javier
2
Smith, Jeffery S.
2
Song, Hak-jun
2
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Published in...
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Journal of retailing
Journal of service research
Journal of travel and tourism marketing
Tourism management : research, policies, practice
International journal of hospitality management
12
Journal of hospitality marketing & management
4
International journal of contemporary hospitality management
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of marketing
2
Journal of retailing and consumer services
2
Journal of service research : JSR
2
Journal of the Academy of Marketing Science
2
Business horizons
1
Die Betriebswirtschaft : DBW
1
ERIM report series research in management
1
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business research : JBR
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Marketing accountability for marketing and non-marketing outcomes
1
Marketing letters : a journal of research in marketing
1
The journal of services marketing
1
The service industries journal
1
Tourism and hospitality research : the surrey quarterly review
1
Tourism review : the official journal of the AIEST
1
Universia business review : UBR
1
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ECONIS (ZBW)
20
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20
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date (oldest first)
1
The antecedents and consequences of brand authenticity in the restaurant industry : robot service employees versus human service employees
Hwang, Jinsoo
;
Kim, Heather Markham
;
Joo, Kyu-Hyeon
; …
- In:
Journal of travel and tourism marketing
39
(
2022
)
2
,
pp. 256-270
Persistent link: https://www.econbiz.de/10013352878
Saved in:
2
Does love become hate or forgiveness after a double deviation? : the case of hotel loyalty program members
Lee, Jin-soo
;
Kim, Jungkeun
;
Hwang, Jinsoo
;
Cui, Yuanyuan
- In:
Tourism management : research, policies, practice
84
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012494600
Saved in:
3
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
4
Product performance and its role in airline image generation and customer retention processes : gender difference
Han, Heesup
;
Shim, Changsup
;
Lee, Won Seok
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 536-548
Persistent link: https://www.econbiz.de/10012179435
Saved in:
5
Halal tourism : travel motivators and customer retention
Han, Heesup
;
Al-Ansi, Amr
;
Köseoglu, Mehmet Ali
;
Lin, …
- In:
Journal of travel and tourism marketing
36
(
2019
)
9
,
pp. 1012-1024
Persistent link: https://www.econbiz.de/10012179519
Saved in:
6
Loyalty formation for different customer journey segments
Herhausen, Dennis
;
Kleinlercher, Kristina
;
Verhoef, Peter C.
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 9-29
Persistent link: https://www.econbiz.de/10012130003
Saved in:
7
Airport shopping : an emerging non-aviation business : triggers of traveler loyalty
Han, Heesup
;
Yu, Jongsik
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
35
(
2018
)
7
,
pp. 835-845
Persistent link: https://www.econbiz.de/10011941756
Saved in:
8
Authenticity and loyalty at heritage sites : the moderation effect of postmodern authenticity
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Yu, Larry
;
Jiang, Liao
- In:
Tourism management : research, policies, practice
67
(
2018
),
pp. 411-424
Persistent link: https://www.econbiz.de/10011842110
Saved in:
9
The role of wellness spa tourism performance in building destination loyalty : the case of Thailand
Han, Heesup
;
Kiatkawsin, Kiattipoom
;
Jung, Heekyoung
; …
- In:
Journal of travel and tourism marketing
35
(
2018
)
5
,
pp. 595-610
Persistent link: https://www.econbiz.de/10011918022
Saved in:
10
Bike-traveling as a growing phenomenon : role of attributes, value, satisfaction, desire, and gender in developing loyalty
Han, Heesup
;
Meng, Bo
;
Kim, Wansoo
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 91-103
Persistent link: https://www.econbiz.de/10011642653
Saved in:
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