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~isPartOf:"Journal of service research : JSR"
~isPartOf:"The journal of services marketing"
~isPartOf:"The service industries journal"
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Search: "Customer relationship management"
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Subject
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Beziehungsmarketing
632
Relationship marketing
632
Consumer behaviour
295
Konsumentenverhalten
295
Customer satisfaction
237
Kundenzufriedenheit
237
Dienstleistungsqualität
234
Service quality
234
Customer service
77
Kundenservice
77
Einzelhandel
68
Retail trade
68
Customer integration
65
Dienstleistungssektor
65
Kundenintegration
65
Service industry
65
Beschwerdemanagement
51
Complaint management
51
Lieferantenmanagement
45
Supplier relationship management
45
Customer value
44
Kundenwert
44
Services
43
Confidence
40
Emotion
40
Vertrauen
40
Betriebliche Wertschöpfung
39
Dienstleistung
39
Value creation
39
Dienstleistungsmarketing
37
Services marketing
37
USA
36
United States
36
Brand management
34
Customer experience
34
Markenführung
34
E-commerce
31
Electronic Commerce
31
Online retailing
31
Online-Handel
31
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Undetermined
284
Free
6
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Article
628
Book / Working Paper
4
Type of publication (narrower categories)
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Article in journal
632
Aufsatz in Zeitschrift
632
Case study
4
Collection of articles of several authors
4
Fallstudie
4
Sammelwerk
4
Aufsatzsammlung
2
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Language
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English
632
Author
All
Grewal, Dhruv
9
Beatty, Sharon E.
7
Hollebeek, Linda D.
7
Mattila, Anna S.
7
Noble, Stephanie M.
7
Verhoef, Peter C.
7
Benoit, Sabine
6
Klaus, Philipp
6
Lemon, Katherine N.
6
Sesé, F. Javier
6
Aksoy, Lerzan
5
Auh, Seigyoung
5
Bolton, Ruth N.
5
Brodie, Roderick J.
5
Eisingerich, Andreas B
5
Evanschitzky, Heiner
5
Gustafsson, Anders
5
Harris, Lloyd C.
5
Ruyter, Ko de
5
Burton, Jamie
4
Cronin, J. J.
4
Dagger, Tracey S.
4
Gil Saura, Irene
4
Gong, Taeshik
4
Gruber, Thorsten
4
Ha, Hong Youl
4
Holloway, Betsy Bugg
4
McColl-Kennedy, Janet R.
4
Mittal, Vikas
4
Parasuraman, A.
4
Reinartz, Werner J.
4
Schumann, Jan Hendrik
4
Wangenheim, Florian von
4
Wieseke, Jan
4
Alkire, Linda
3
Arnold, Todd J.
3
Barnes, Donald C.
3
Basso, Kenny
3
Bell, Simon J.
3
Blut, Markus
3
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Published in...
All
Journal of retailing
Journal of service research : JSR
The journal of services marketing
The service industries journal
Journal of business research : JBR
647
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
SpringerLink / Bücher
312
International journal of hospitality management
280
The journal of business & industrial marketing
193
Journal of strategic marketing
171
Journal of the Academy of Marketing Science
171
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of hospitality marketing & management
116
The journal of product & brand management
111
Tourism management : research, policies, practice
111
Gabler Edition Wissenschaft
110
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Cogent business & management
103
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
94
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Springer eBook Collection / Business and Economics
79
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
The international review of retail, distribution and consumer research
74
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
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Source
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ECONIS (ZBW)
632
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1
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10
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632
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date (oldest first)
1
Conflict-solving as a mediator between customer incivility and service performance
Auh, Seigyoung
;
Mengüç, Bülent
;
Thompson, Frauke Mattison
- In:
The service industries journal
44
(
2024
)
5/6
,
pp. 342-377
Persistent link: https://www.econbiz.de/10014551100
Saved in:
2
The emperor's new clothes : self-explorative engagement in virtual try-on service experiences positively impacts brand outcomes
Lavoye, Virginie
;
Sipilä, Jenni
;
Mero, Joel
; …
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014473563
Saved in:
3
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
4
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
5
Anticipated emotion in planned versus unplanned purchase : scale development and validation
Ahmed, Sohel
;
Ding Hooi Ting
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 104-123
Persistent link: https://www.econbiz.de/10013540915
Saved in:
6
Customer ecosystems : exploring how ecosystem actors shape customer experience
Lipkin, Michaela
;
Heinonen, Kristina
- In:
The journal of services marketing
36
(
2022
)
9
,
pp. 1-17
Persistent link: https://www.econbiz.de/10013542858
Saved in:
7
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
8
How customer incivility affects organization citizenship behavior : roles of depersonalization, resilience, and caring climate
Lee, Kangcheol
;
Gong, Taeshik
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 252-271
Persistent link: https://www.econbiz.de/10014515614
Saved in:
9
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
10
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
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