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~isPartOf:"Journal of service research : JSR"
~isPartOf:"The journal of services marketing"
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Search: "Customer relationship management"
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| 3 applied filters
Year of publication
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Subject
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Beziehungsmarketing
445
Relationship marketing
445
Consumer behaviour
231
Konsumentenverhalten
231
Customer satisfaction
174
Kundenzufriedenheit
174
Dienstleistungsqualität
158
Service quality
158
Einzelhandel
63
Retail trade
63
Customer service
61
Kundenservice
61
Dienstleistungssektor
54
Service industry
54
Customer integration
46
Kundenintegration
46
Services
38
Beschwerdemanagement
36
Complaint management
36
Dienstleistung
34
Dienstleistungsmarketing
34
Services marketing
34
Customer experience
32
Lieferantenmanagement
32
Supplier relationship management
32
USA
32
United States
32
Customer value
31
Emotion
31
Kundenwert
31
Betriebliche Wertschöpfung
25
Value creation
25
Brand management
24
Confidence
24
Markenführung
24
Vertrauen
24
Viral marketing
24
Virales Marketing
24
Online retailing
22
Online-Handel
22
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Undetermined
207
Free
4
Type of publication
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Article
442
Book / Working Paper
3
Type of publication (narrower categories)
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Article in journal
445
Aufsatz in Zeitschrift
445
Collection of articles of several authors
3
Sammelwerk
3
Aufsatzsammlung
2
Case study
2
Fallstudie
2
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Language
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English
445
Author
All
Grewal, Dhruv
9
Beatty, Sharon E.
7
Mattila, Anna S.
7
Noble, Stephanie M.
7
Verhoef, Peter C.
7
Benoit, Sabine
6
Hollebeek, Linda D.
6
Klaus, Philipp
6
Lemon, Katherine N.
6
Aksoy, Lerzan
5
Bolton, Ruth N.
5
Brodie, Roderick J.
5
Eisingerich, Andreas B
5
Evanschitzky, Heiner
5
Gustafsson, Anders
5
Harris, Lloyd C.
5
Ruyter, Ko de
5
Sesé, F. Javier
5
Auh, Seigyoung
4
Burton, Jamie
4
Cronin, J. J.
4
Dagger, Tracey S.
4
Gruber, Thorsten
4
Holloway, Betsy Bugg
4
McColl-Kennedy, Janet R.
4
Mittal, Vikas
4
Parasuraman, A.
4
Reinartz, Werner J.
4
Schumann, Jan Hendrik
4
Wangenheim, Florian von
4
Wieseke, Jan
4
Alkire, Linda
3
Barnes, Donald C.
3
Basso, Kenny
3
Bell, Simon J.
3
Blut, Markus
3
Brady, Michael K.
3
Brown, Tom
3
Bruce, Helen L.
3
Collier, Joel E.
3
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Published in...
All
Journal of retailing
Journal of service research : JSR
The journal of services marketing
Journal of business research : JBR
647
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
SpringerLink / Bücher
312
International journal of hospitality management
280
The journal of business & industrial marketing
193
The service industries journal
187
Journal of strategic marketing
171
Journal of the Academy of Marketing Science
171
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of hospitality marketing & management
116
The journal of product & brand management
111
Tourism management : research, policies, practice
111
Gabler Edition Wissenschaft
110
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Cogent business & management
103
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
94
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Springer eBook Collection / Business and Economics
79
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
The international review of retail, distribution and consumer research
74
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
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Source
All
ECONIS (ZBW)
445
Showing
1
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10
of
445
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date (oldest first)
1
The emperor's new clothes : self-explorative engagement in virtual try-on service experiences positively impacts brand outcomes
Lavoye, Virginie
;
Sipilä, Jenni
;
Mero, Joel
; …
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014473563
Saved in:
2
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
3
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
4
Customer ecosystems : exploring how ecosystem actors shape customer experience
Lipkin, Michaela
;
Heinonen, Kristina
- In:
The journal of services marketing
36
(
2022
)
9
,
pp. 1-17
Persistent link: https://www.econbiz.de/10013542858
Saved in:
5
How customer incivility affects organization citizenship behavior : roles of depersonalization, resilience, and caring climate
Lee, Kangcheol
;
Gong, Taeshik
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 252-271
Persistent link: https://www.econbiz.de/10014515614
Saved in:
6
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
7
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
8
Healthy foods, healthy sales? : cross-category effects of a loyalty program promoting sales of fruit and vegetables
Panzone, Luca A.
;
Tocco, Barbara
;
Brečić, Ružica
; …
- In:
Journal of retailing
100
(
2024
)
1
,
pp. 85-103
Persistent link: https://www.econbiz.de/10014527095
Saved in:
9
Customer engagement in online service brand communities
Chi, Ming
;
Harrigan, Paul
;
Xu, Yongshun
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 201-216
Persistent link: https://www.econbiz.de/10013407472
Saved in:
10
Co-creating value and well-being experiences in physiotherapy services
Chwialkowska, Agnieszka
;
Bhatti, Waheed Akbar
;
Arslan, Ahmad
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10013542886
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