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~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research : JSR"
~subject:"Arbeitsverhalten"
~subject:"Customer satisfaction"
~subject:"Service quality"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Consumer Behaviour"
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Subject
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Arbeitsverhalten
Customer satisfaction
Service quality
Consumer behaviour
406
Konsumentenverhalten
406
Einzelhandel
129
Retail trade
129
Beziehungsmarketing
115
Relationship marketing
115
Dienstleistungsqualität
69
Kundenzufriedenheit
60
Online retailing
50
Online-Handel
50
Preismanagement
39
Pricing strategy
39
Brand management
33
Markenführung
33
E-commerce
30
Electronic Commerce
30
Distribution channel
28
Vertriebsweg
28
Emotion
26
Retailing
25
Sales promotion
24
Verkaufsförderung
24
Viral marketing
24
Virales Marketing
24
Beschwerdemanagement
22
Brand
22
Complaint management
22
Experiment
22
Internet marketing
22
Marketing management
22
Marketingmanagement
22
Online-Marketing
22
Markenartikel
20
Brand image
19
Markenimage
19
Food retailing
18
Ladengestaltung
18
Lebensmitteleinzelhandel
18
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Undetermined
43
Type of publication
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Article
94
Type of publication (narrower categories)
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Aufsatz in Zeitschrift
Article in journal
94
Language
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English
94
Author
All
McColl-Kennedy, Janet R.
5
Patterson, Paul G.
5
Danaher, Tracey S.
3
Gustafsson, Anders
3
Schumann, Jan Hendrik
3
Verhoef, Peter C.
3
Auh, Seigyoung
2
Baker, Julie
2
Beatty, Sharon E.
2
Blut, Markus
2
Bolton, Ruth N.
2
Brady, Michael K.
2
Brocato, E. Deanne
2
Dong, Beibei
2
Eisingerich, Andreas B
2
Evans, Kenneth R.
2
Evanschitzky, Heiner
2
Flynn, Andrea Godfrey
2
Gong, Taeshik
2
Grewal, Dhruv
2
Haws, Kelly L.
2
Jha, Subhash
2
Lervik-Olsen, Line
2
Mattila, Anna S.
2
Mittal, Vikas
2
Pizzi, Gabriele
2
Roggeveen, Anne L.
2
Rudolph, Thomas
2
Seiders, Kathleen
2
Sivakumar, K.
2
Surachartkumtonkun, Jiraporn
2
Tarasi, Crina O.
2
Uhrich, Fabian
2
Voorhees, Clay M.
2
Wangenheim, Florian von
2
Wetzels, Martin
2
Wieseke, Jan
2
Wiesel, Thorsten
2
Zou, Shaoming
2
Aiolfi, Simone
1
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Published in...
All
Journal of retailing
Journal of service research : JSR
Journal of retailing and consumer services
399
International journal of hospitality management
270
Journal of business research : JBR
204
The journal of services marketing
137
Journal of hospitality marketing & management
109
International journal of contemporary hospitality management
107
Journal of travel and tourism marketing
103
Cogent business & management
83
The service industries journal
83
Services marketing quarterly
78
Tourism management : research, policies, practice
66
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
63
Psychology & marketing
59
Asia Pacific journal of marketing and logistics
56
Service business
51
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
49
Journal of service management
48
Journal of strategic marketing
45
European journal of marketing : EJM
42
The international journal of bank marketing : IJBM
41
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
39
Journal of the Academy of Marketing Science
38
International journal of electronic marketing and retailing : IJEMR
37
Tourism management perspectives : TMP
37
International journal of retail & distribution management
36
International journal of retail and distribution management
35
International journal of quality and service sciences
34
Journal of air transport management
34
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
33
The international review of retail, distribution and consumer research
33
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
32
The TQM journal : the international review of organizational improvement
32
Journal of Asian finance, economics and business : JAFEB
31
International journal of business information systems : IJBIS
29
International journal of consumer studies
29
International journal of services, economics and management
29
Journal of internet commerce
29
International journal of services and operations management
28
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ECONIS (ZBW)
94
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1
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10
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94
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1
Retailing groundedness : how to improve customer experience, brand perceptions, and customer loyalty through feelings of groundedness
Bruckberger, Gianna
;
Fuchs, Christoph
;
Schreier, Martin
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 594-604
Persistent link: https://www.econbiz.de/10014465661
Saved in:
2
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
3
What drives consumers to shop on mobile devices? : insights from a meta-analysis
Luceri, Beatrice
;
Bijmolt, Tammo H. A.
;
Bellini, Silvia
; …
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 178-196
Persistent link: https://www.econbiz.de/10013207547
Saved in:
4
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
5
Relative persuasiveness of repurchase intentions versus recommendations in online reviews
Ravula, Prashanth
;
Jha, Subhash
;
Biswas, Abhijit
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 724-740
Persistent link: https://www.econbiz.de/10013535724
Saved in:
6
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
7
Spoiled rotten : how and when discontinuation of repetitive and regular delight offers increases customer desire for revenge
Li, Yi
;
Fumagalli, Elena
- In:
Journal of retailing
98
(
2022
)
3
,
pp. 412-431
Persistent link: https://www.econbiz.de/10013426728
Saved in:
8
Retail price discount depth and perceived quality uncertainty
Zheng, Dan
;
Chen, Yuxin
;
Zhang, Zhe
;
Che, Hai
- In:
Journal of retailing
98
(
2022
)
3
,
pp. 542-557
Persistent link: https://www.econbiz.de/10013426750
Saved in:
9
The cosmopolitan servicescape
Figueiredo, Bernardo
;
Larsen, Hanne Pico
;
Bean, Jonathan
- In:
Journal of retailing
97
(
2021
)
2
,
pp. 267-287
Persistent link: https://www.econbiz.de/10012648999
Saved in:
10
Journeying together : aligning retailer and service provider roles with collective consumer practices
Thomas, Tandy Chalmers
;
Epp, Amber M.
;
Price, Linda L.
- In:
Journal of retailing
96
(
2020
)
1
,
pp. 9-24
Persistent link: https://www.econbiz.de/10012295803
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