Journeying together : aligning retailer and service provider roles with collective consumer practices
Year of publication: |
2020
|
---|---|
Authors: | Thomas, Tandy Chalmers ; Epp, Amber M. ; Price, Linda L. |
Published in: |
Journal of retailing. - New York, NY [u.a.] : Elsevier, ISSN 0022-4359, ZDB-ID 410802-4. - Vol. 96.2020, 1, p. 9-24
|
Subject: | Alignment frames | Collective practices | Consumer journeys | Customer experience | Retailing | Service providers | Konsumentenverhalten | Consumer behaviour | Einzelhandel | Retail trade | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality |
-
Service integration in omnichannel retailing and its impact on customer experience
Quach, Sara, (2022)
-
Locander, Jennifer A., (2020)
-
Neumüller, Kathrin, (2022)
- More ...
-
Family and collective identity
Epp, Amber M., (2018)
-
The best laid plans : why new parents fail to habituate practices
Thomas, Tandy Chalmers, (2019)
-
When differences unite : resource dependence in heterogeneous consumption communities
Thomas, Tandy Chalmers, (2013)
- More ...