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~isPartOf:"Journal of retailing"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~isPartOf:"Service business"
~isPartOf:"The journal of business & industrial marketing"
~person:"Caruelle, Delphine"
~person:"Kim, Sang Hyun"
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Caruelle, Delphine
Kim, Sang Hyun
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Netessine, Serguei
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Journal of retailing
Management science : journal of the Institute for Operations Research and the Management Sciences
Service business
The journal of business & industrial marketing
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ECONIS (ZBW)
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The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
2
Signaling new product reliability with after-sales service contracts
Bakshi, Nitin
;
Kim, Sang Hyun
;
Savva, Nicos
- In:
Management science : journal of the Institute for …
61
(
2015
)
8
,
pp. 1812-1829
Persistent link: https://www.econbiz.de/10011338818
Saved in:
3
Impact of performance-based contracting on product reliability : an empirical analysis
Guajardo, Jose A.
;
Cohen, Morris A.
;
Kim, Sang Hyun
; …
- In:
Management science : journal of the Institute for …
58
(
2012
)
5
,
pp. 961-979
Persistent link: https://www.econbiz.de/10009553489
Saved in:
4
Performance contracting in after-sales service supply chains
Kim, Sang Hyun
;
Cohen, Morris A.
;
Netessine, Serguei
- In:
Management science : journal of the Institute for …
53
(
2007
)
12
,
pp. 1843-1858
Persistent link: https://www.econbiz.de/10003600441
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