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~isPartOf:"Journal of retailing"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~subject:"Job satisfaction"
~subject:"Kundenzufriedenheit"
~subject:"Marketingtheorie"
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Search: subject:"Nachkaufmarketing"
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Job satisfaction
Kundenzufriedenheit
Marketingtheorie
Customer service
38
Kundenservice
38
Customer satisfaction
21
Dienstleistungsqualität
18
Service quality
18
Beziehungsmarketing
14
Consumer behaviour
14
Konsumentenverhalten
14
Relationship marketing
14
Beschwerdemanagement
10
Complaint management
10
Einzelhandel
8
Retail trade
8
Quality management
5
Qualitätsmanagement
5
Online retailing
4
Online-Handel
4
Salespeople
4
Verkaufspersonal
4
Contract theory
3
Frontline employees
3
Leistungsmotivation
3
Lieferkette
3
Product quality
3
Produktqualität
3
Supply chain
3
Vertragstheorie
3
Work motivation
3
Aerospace industry
2
Arbeitszufriedenheit
2
Business process management
2
Customer experience
2
Customer loyalty
2
Customer service management
2
Customer services quality
2
Luftfahrtindustrie
2
Marketing theory
2
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22
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22
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22
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English
22
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Gustafsson, Anders
2
Abosag, Ibrahim
1
Bellos, Ioannis
1
Bolton, Ruth N.
1
Bonfanti, Angelo
1
Buell, Ryan W.
1
Cambra-Fierro, Jesus
1
Campbell, Dennis W.
1
Cano-Kourouklis, Michele
1
Caruelle, Delphine
1
Cheng, Lai-yu
1
Cheruiyot, Thomas K.
1
Chou, Sheng-Fang
1
Cronemyr, Peter
1
Dahlén, Micael
1
Danaher, Tracey S.
1
Datta, Rabindranath
1
Frei, Frances X.
1
Fumagalli, Elena
1
Gan, Bernard
1
Ganesan, Shankar
1
Gregorio, Ruben
1
Gremler, Dwayne D.
1
Grewal, Dhruv
1
Gruber, Thorsten
1
Guerreiro, Maria Manuela Martins
1
Gupta, Sumana
1
Gwinner, Kevin P.
1
Hess, Ronald L.
1
Holmqvist, Jonas
1
Klein, Noreen M.
1
Lervik-Olsen, Line
1
Li, Yi
1
Liu, Chih-Hsing
1
Lunardo, Renaud
1
Maru, Loice C.
1
Maxham, James G., III.
1
McCrory, Barbara
1
McMillan, Janice
1
Melero, Iguacel
1
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Journal of retailing
Management science : journal of the Institute for Operations Research and the Management Sciences
The TQM journal : the international review of organizational improvement
The journal of services marketing
49
Journal of retailing and consumer services
48
International journal of hospitality management
47
Journal of business research : JBR
38
Journal of service research : JSR
20
Journal of service research
19
International journal of contemporary hospitality management
15
The service industries journal
14
Journal of hospitality marketing & management
13
Journal of service management
11
Journal of service theory and practice
11
Service business
11
Services marketing quarterly
11
Journal of service theory and practice : JSTP
10
Managing service quality : MSQ ; an international journal
9
International journal of business and economics
8
Journal of the Academy of Marketing Science
8
Psychology & marketing
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
European journal of marketing
7
European journal of marketing : EJM
7
Journal of air transport management
7
The Cornell hospitality quarterly
7
Cogent business & management
6
International journal of quality and service sciences
6
International journal of services and operations management
6
International journal of services, economics and management
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of travel and tourism marketing
6
The international review of retail, distribution and consumer research
6
Asia Pacific journal of marketing and logistics
5
European research studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of production economics
5
International journal of productivity and quality management : IJPQM
5
Marketing letters : a journal of research in marketing
5
Tourism management perspectives : TMP
5
Australasian marketing journal
4
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ECONIS (ZBW)
22
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1
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10
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22
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date (oldest first)
1
Do memorable restaurant experiences affect eWOM? : the moderating effect of consumers' behavioural engagement on social networking sites
Souki, Gustavo Quiroga
;
Oliveira, Alessandro Silva de
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2255-2281
Persistent link: https://www.econbiz.de/10014457640
Saved in:
2
Multiple psychological climates and employee self-regulatory focus : implications for frontline employee work behavior and service performance
Sok, Keo Mony
;
Danaher, Tracey S.
;
Sok, Phyra
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 228-246
Persistent link: https://www.econbiz.de/10014321977
Saved in:
3
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
4
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
5
Spoiled rotten : how and when discontinuation of repetitive and regular delight offers increases customer desire for revenge
Li, Yi
;
Fumagalli, Elena
- In:
Journal of retailing
98
(
2022
)
3
,
pp. 412-431
Persistent link: https://www.econbiz.de/10013426728
Saved in:
6
The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.
;
Campbell, Dennis W.
;
Frei, Frances X.
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
Saved in:
7
Service design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
Saved in:
8
The language backfire effect : how frontline employees decrease customer satisfaction through language use
Holmqvist, Jonas
;
Van Vaerenbergh, Yves
;
Lunardo, Renaud
; …
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 115-129
Persistent link: https://www.econbiz.de/10012102960
Saved in:
9
A holistic framework to embed good company practice for customer retention
McCrory, Barbara
;
Pilcher, Nick
;
McMillan, Janice
- In:
The TQM journal : the international review of …
29
(
2017
)
2
,
pp. 257-275
Persistent link: https://www.econbiz.de/10011643357
Saved in:
10
Testing the three Rs model of service quality
Moyes, David
;
Cano-Kourouklis, Michele
;
Scott, Joan
- In:
The TQM journal : the international review of …
28
(
2016
)
3
,
pp. 455-466
Persistent link: https://www.econbiz.de/10011508277
Saved in:
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