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~isPartOf:"Journal of retailing"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Consumer behaviour"
~subject:"Deutschland"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Deutschland
Dienstleistungsqualität
117
Service quality
117
Customer satisfaction
57
Kundenzufriedenheit
57
Konsumentenverhalten
42
Beziehungsmarketing
36
Relationship marketing
36
Beschwerdemanagement
15
Complaint management
15
Quality management
15
Qualitätsmanagement
15
Customer service
14
Kundenservice
14
Einzelhandel
12
Retail trade
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10
Online retailing
8
Online-Handel
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Emotion
7
Dienstleistungssektor
6
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6
Measurement
6
Product quality
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6
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6
Taiwan
6
Dienstleistungsmanagement
5
Messung
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Service management
5
Viral marketing
5
Virales Marketing
5
Arbeitszufriedenheit
4
Customer experience
4
Gastronomie
4
Gerechtigkeit
4
Job satisfaction
4
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English
42
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Edvardsson, Bo
2
Grewal, Dhruv
2
Gustafsson, Anders
2
McColl-Kennedy, Janet R.
2
Patterson, Paul G.
2
Roggeveen, Anne L.
2
Slåtten, Terje
2
Baker, Julie
1
Baldus, Brian
1
Barlas, Achilleas
1
Bean, Jonathan
1
Beatty, Sharon E.
1
Beise-Zee, Rian
1
Blessing, Gerald
1
Blut, Markus
1
Bolton, Lisa E.
1
Bolton, Ruth N.
1
Brady, Michael K.
1
Brocato, E. Deanne
1
Brock, Christian
1
Bruckberger, Gianna
1
Calantone, Roger J.
1
Cambra-Fierro, Jesus
1
Carlson, Jamie
1
Caro, Laura Martínez
1
Caruelle, Delphine
1
Chaniotakis, Ioannis E.
1
Che, Hai
1
Chen, Martin
1
Chen, Ying-hueih
1
Chen, Yuxin
1
Cheng, Yu-chi
1
Chiang, Jeongwen
1
Chih, Wen-hai
1
Dahm, Martin
1
Enkawa, Takao
1
Enquist, Bo
1
Epp, Amber M.
1
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1
Fan, Qingji
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Journal of retailing
Managing service quality : MSQ ; an international journal
Journal of retailing and consumer services
231
International journal of hospitality management
195
Journal of business research : JBR
122
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Services marketing quarterly
66
The service industries journal
66
Journal of travel and tourism marketing
64
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Service business
38
Journal of service management
33
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
31
SpringerLink / Bücher
29
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
27
International journal of services and operations management
26
Psychology & marketing
26
The TQM journal : the international review of organizational improvement
26
International journal of services, economics and management
25
Journal of service research
25
International journal of quality & reliability management
23
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Journal of the Academy of Marketing Science
21
Beiträge zur Hochschulpolitik
20
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
Marketing intelligence & planning
20
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ECONIS (ZBW)
42
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1
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
2
Retailing groundedness : how to improve customer experience, brand perceptions, and customer loyalty through feelings of groundedness
Bruckberger, Gianna
;
Fuchs, Christoph
;
Schreier, Martin
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 594-604
Persistent link: https://www.econbiz.de/10014465661
Saved in:
3
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
4
Retail price discount depth and perceived quality uncertainty
Zheng, Dan
;
Chen, Yuxin
;
Zhang, Zhe
;
Che, Hai
- In:
Journal of retailing
98
(
2022
)
3
,
pp. 542-557
Persistent link: https://www.econbiz.de/10013426750
Saved in:
5
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
6
The cosmopolitan servicescape
Figueiredo, Bernardo
;
Larsen, Hanne Pico
;
Bean, Jonathan
- In:
Journal of retailing
97
(
2021
)
2
,
pp. 267-287
Persistent link: https://www.econbiz.de/10012648999
Saved in:
7
Journeying together : aligning retailer and service provider roles with collective consumer practices
Thomas, Tandy Chalmers
;
Epp, Amber M.
;
Price, Linda L.
- In:
Journal of retailing
96
(
2020
)
1
,
pp. 9-24
Persistent link: https://www.econbiz.de/10012295803
Saved in:
8
Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
Saved in:
9
Do mystery shoppers really predict customer satisfaction and sales performance?
Blessing, Gerald
;
Natter, Martin
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 47-62
Persistent link: https://www.econbiz.de/10012130005
Saved in:
10
Breathing down your neck! : the impact of queues on customers using a retail service
Dahm, Martin
;
Wentzel, Daniel
;
Herzog, Walter
;
Wiecek, …
- In:
Journal of retailing
94
(
2018
)
2
,
pp. 217-230
Persistent link: https://www.econbiz.de/10011881552
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