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~isPartOf:"Journal of retailing"
~isPartOf:"The journal of services marketing"
~isPartOf:"The service industries journal"
~subject:"Customer integration"
~subject:"Value creation"
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Search: "Customer relationship management"
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Customer integration
Value creation
Beziehungsmarketing
513
Relationship marketing
513
Consumer behaviour
246
Konsumentenverhalten
246
Customer satisfaction
192
Kundenzufriedenheit
192
Dienstleistungsqualität
186
Service quality
186
Einzelhandel
66
Retail trade
66
Customer service
62
Kundenservice
62
Kundenintegration
51
Dienstleistungssektor
43
Service industry
43
Beschwerdemanagement
39
Complaint management
39
Lieferantenmanagement
37
Supplier relationship management
37
Customer experience
34
Betriebliche Wertschöpfung
33
Brand management
33
Confidence
33
Markenführung
33
Vertrauen
33
Emotion
32
Customer value
31
Kundenwert
31
Services
30
Online retailing
28
Online-Handel
28
E-commerce
27
Electronic Commerce
27
Dienstleistung
26
Dienstleistungsmarketing
26
Services marketing
26
USA
25
United States
25
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Free
3
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Article
61
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61
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61
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English
61
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Furrer, Olivier
2
Grönroos, Christian
2
Horbel, Chris
2
Le Nguyen Hau
2
Popp, Bastian
2
Woratschek, Herbert
2
Addo, Prince Clement
1
Akaka, Melissa Archpru
1
Aksoy, Lerzan
1
Aksoy, Nilsah Cavdar
1
Aldas-Manzano, Joaquin
1
Arancibia Carvajal, Sara
1
Arici, Hasan Evrim
1
Arslan, Ahmad
1
Arteaga-Moreno, Francisco
1
Asare, Andy Ohemeng
1
Baek, Wooyeul
1
Ballantyne, David
1
Bart, Yakov
1
Baydogan Turkay, Pinar
1
Beatty, Sharon E.
1
Bhatti, Waheed Akbar
1
Black, Hulda G.
1
Bordian, Mariia
1
Bouman, Nijs
1
Bove, Liliana L.
1
Bucic, Tania
1
Byon, Kevin K.
1
Canhoto, Ana Isabel Domingos
1
Castillo, Daniela
1
Chandni, Shumaila
1
Chen, Wun-hwa
1
Cheng, Ya-Yun
1
Chi, Ming
1
Chiang, Ai-hsuan
1
Choi, Laee
1
Chwialkowska, Agnieszka
1
Cronin, J. J.
1
Davey, Janet
1
Del Chiappa, Giacomo
1
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Published in...
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Journal of retailing
The journal of services marketing
The service industries journal
Journal of business research : JBR
94
Journal of retailing and consumer services
64
Industrial marketing management : the international journal for industrial and high-tech firms
56
Journal of service management
30
The journal of business & industrial marketing
28
Journal of strategic marketing
27
SpringerLink / Bücher
25
International journal of hospitality management
24
Journal of service research : JSR
18
Journal of marketing management : MM
17
Journal of the Academy of Marketing Science
16
Journal of service research
15
The journal of product & brand management
15
Customer engagement : contemporary issues and challenges
14
Service business
13
Tourism management : research, policies, practice
13
International journal of contemporary hospitality management
12
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
12
Journal of service theory and practice : JSTP
12
Management decision : MD
12
Marketing theory
12
Handbook of research on customer engagement
11
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
11
Marketing intelligence & planning
11
Business horizons
10
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Services marketing quarterly
10
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
9
Journal of creating value
9
Journal of hospitality marketing & management
9
Journal of marketing
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
Journal of business-to-business marketing
8
Strategy & leadership : a publication of Strategic Leadership Forum
8
The journal of brand management : an international journal
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
AMS review : official publication of the Academy of Marketing Science
7
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ECONIS (ZBW)
61
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1
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
2
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
3
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
4
Customer engagement in online service brand communities
Chi, Ming
;
Harrigan, Paul
;
Xu, Yongshun
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 201-216
Persistent link: https://www.econbiz.de/10013407472
Saved in:
5
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
6
How does customer engagement value occur in restaurants? : a stimulus-organism-response(S-O-R) perspective
Kabadayi, Ebru Tumer
;
Aksoy, Nilsah Cavdar
;
Baydogan …
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 497-524
Persistent link: https://www.econbiz.de/10014321607
Saved in:
7
Revisiting a model of customer engagement cycle : a systematic review
Hoang, Duc
;
Kousi, Sofia
;
Martinez, Luis F.
;
Kumar, Satish
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 579-617
Persistent link: https://www.econbiz.de/10014321614
Saved in:
8
Which loyalty program do customers prefer : a coalition program or a single-firm program?
Shirai, Miyuri
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 563-573
Persistent link: https://www.econbiz.de/10014276931
Saved in:
9
Exploring service employees' involvement in value co-creation : dimensions, antecedents and consequences
Xu, Hangjun
;
Tang, Chuanyi
;
Guo, Lin
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 650-670
Persistent link: https://www.econbiz.de/10014276940
Saved in:
10
Co-creating value and well-being experiences in physiotherapy services
Chwialkowska, Agnieszka
;
Bhatti, Waheed Akbar
;
Arslan, Ahmad
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10013542886
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