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~isPartOf:"Journal of retailing"
~isPartOf:"The journal of services marketing"
~isPartOf:"The service industries journal"
~subject:"Value creation"
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Search: "Customer relationship management"
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Value creation
Beziehungsmarketing
513
Relationship marketing
513
Consumer behaviour
246
Konsumentenverhalten
246
Customer satisfaction
192
Kundenzufriedenheit
192
Dienstleistungsqualität
186
Service quality
186
Einzelhandel
66
Retail trade
66
Customer service
62
Kundenservice
62
Customer integration
51
Kundenintegration
51
Dienstleistungssektor
43
Service industry
43
Beschwerdemanagement
39
Complaint management
39
Lieferantenmanagement
37
Supplier relationship management
37
Customer experience
34
Betriebliche Wertschöpfung
33
Brand management
33
Confidence
33
Markenführung
33
Vertrauen
33
Emotion
32
Customer value
31
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Services
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Online retailing
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Online-Handel
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Grönroos, Christian
2
Horbel, Chris
2
Le Nguyen Hau
2
Popp, Bastian
2
Woratschek, Herbert
2
Akaka, Melissa Archpru
1
Aksoy, Lerzan
1
Arancibia Carvajal, Sara
1
Arici, Hasan Evrim
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Arslan, Ahmad
1
Arteaga-Moreno, Francisco
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Baek, Wooyeul
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Ballantyne, David
1
Bart, Yakov
1
Bhatti, Waheed Akbar
1
Bordian, Mariia
1
Bove, Liliana L.
1
Bucic, Tania
1
Byon, Kevin K.
1
Canhoto, Ana Isabel Domingos
1
Castillo, Daniela
1
Cheng, Ya-Yun
1
Choi, Laee
1
Chwialkowska, Agnieszka
1
Cronin, J. J.
1
Davey, Janet
1
Del Chiappa, Giacomo
1
Drennan, Judy
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Díaz, David
1
Edvardsson, Bo
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Eng, Teck Yong
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Eriksson, Kent
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Fjeldstad, Øystein D.
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Frías Jamilena, Dolores María
1
Furrer, Olivier
1
Gallarza, Martina G.
1
Gil Saura, Irene
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Journal of retailing
The journal of services marketing
The service industries journal
Industrial marketing management : the international journal for industrial and high-tech firms
36
Journal of business research : JBR
30
Journal of retailing and consumer services
23
The journal of business & industrial marketing
17
Journal of strategic marketing
16
Journal of service management
14
Marketing theory
11
International journal of hospitality management
10
SpringerLink / Bücher
9
Tourism management : research, policies, practice
9
Journal of creating value
8
Service business
8
AMS review : official publication of the Academy of Marketing Science
7
Business horizons
7
Journal of the Academy of Marketing Science
7
Management decision : MD
7
International journal of contemporary hospitality management
6
Journal of service research : JSR
6
Journal of service theory and practice : JSTP
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Cogent business & management
5
Journal of business-to-business marketing
5
Journal of marketing management : MM
5
Journal of service research
5
Services marketing quarterly
5
Strategy & leadership : a publication of Strategic Leadership Forum
5
Technological forecasting & social change : an international journal
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
California management review
4
European Sport management quarterly : ESMQ
4
International journal of services and operations management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of hospitality marketing & management
4
The TQM journal : the international review of organizational improvement
4
The international review of retail, distribution and consumer research
4
European business review : EBR ; the official journal of the International Management Centres, Europe
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of business excellence
3
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ECONIS (ZBW)
33
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1
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
2
Exploring service employees' involvement in value co-creation : dimensions, antecedents and consequences
Xu, Hangjun
;
Tang, Chuanyi
;
Guo, Lin
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 650-670
Persistent link: https://www.econbiz.de/10014276940
Saved in:
3
Co-creating value and well-being experiences in physiotherapy services
Chwialkowska, Agnieszka
;
Bhatti, Waheed Akbar
;
Arslan, Ahmad
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10013542886
Saved in:
4
The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia
;
Gil Saura, Irene
;
Šerić, Maja
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
Saved in:
5
Value co-creation in services for animal companions
Hendricks, Jennifer
;
Schmitz, Gertrud
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 831-845
Persistent link: https://www.econbiz.de/10013407607
Saved in:
6
Customer service co-creation literacy for better service value : evidence from the health-care sector
Tram-Anh Ngoc Pham
;
Hau Nguyen Le
;
Nguyen, Dung Tien
; …
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 940-951
Persistent link: https://www.econbiz.de/10013407621
Saved in:
7
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
Saved in:
8
The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela
;
Canhoto, Ana Isabel Domingos
;
Said, …
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
Saved in:
9
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
10
Customer-to-customer value co-creation and co-destruction in sporting events
Kim, Kyungyeol
;
Byon, Kevin K.
;
Baek, Wooyeul
- In:
The service industries journal
40
(
2020
)
9/10
,
pp. 633-655
Persistent link: https://www.econbiz.de/10012260315
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