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~isPartOf:"Journal of retailing"
~subject:"Consumer behaviour"
~subject:"Customer service"
~subject:"Deutschland"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Customer service
Deutschland
Dienstleistungsqualität
41
Service quality
41
Konsumentenverhalten
22
Customer satisfaction
16
Kundenzufriedenheit
16
Beziehungsmarketing
15
Relationship marketing
15
Einzelhandel
11
Retail trade
11
Kundenservice
6
Beschwerdemanagement
5
Complaint management
5
Customer experience
4
Meta-Analyse
4
Meta-analysis
4
E-commerce
3
Electronic Commerce
3
Measurement
3
Online retailing
3
Online-Handel
3
Salespeople
3
Verkaufspersonal
3
Affect
2
Arbeitszufriedenheit
2
Bewertung
2
Brand image
2
Brand management
2
Customer loyalty
2
Customer value
2
Einzelhandelspreis
2
Emotion
2
Evaluation
2
Job satisfaction
2
Kundenwert
2
Lieferantenmanagement
2
Markenführung
2
Markenimage
2
Marketing management
2
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24
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24
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English
24
Author
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Brady, Michael K.
2
Grewal, Dhruv
2
Gustafsson, Anders
2
McColl-Kennedy, Janet R.
2
Patterson, Paul G.
2
Roggeveen, Anne L.
2
Baker, Julie
1
Baldus, Brian
1
Bean, Jonathan
1
Beatty, Sharon E.
1
Blessing, Gerald
1
Blut, Markus
1
Bolton, Lisa E.
1
Bolton, Ruth N.
1
Brocato, E. Deanne
1
Brock, Christian
1
Bruckberger, Gianna
1
Calantone, Roger J.
1
Cambra-Fierro, Jesus
1
Carlson, Jamie
1
Caruelle, Delphine
1
Che, Hai
1
Chen, Yuxin
1
Chiang, Jeongwen
1
Cowart, Kelly O.
1
Dahlén, Micael
1
Dahm, Martin
1
Enkawa, Takao
1
Epp, Amber M.
1
Evanschitzky, Heiner
1
Figueiredo, Bernardo
1
Frank, Björn
1
Fuchs, Christoph
1
Ghrewal, Dhruv
1
Gudergan, Siegfried
1
Herzog, Walter
1
Holmqvist, Jonas
1
Hughes, Douglas E.
1
Larsen, Hanne Pico
1
Lervik-Olsen, Line
1
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Published in...
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Journal of retailing
Journal of retailing and consumer services
255
International journal of hospitality management
222
Journal of business research : JBR
142
The journal of services marketing
133
International journal of contemporary hospitality management
85
Journal of hospitality marketing & management
82
The service industries journal
79
Services marketing quarterly
68
Journal of travel and tourism marketing
67
Journal of service research : JSR
59
Cogent business & management
50
Journal of service management
48
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Service business
42
Tourism management : research, policies, practice
36
Asia Pacific journal of marketing and logistics
34
Journal of service research
34
International journal of services and operations management
33
Journal of air transport management
33
The TQM journal : the international review of organizational improvement
32
International journal of quality and service sciences
31
The international journal of bank marketing : IJBM
31
SpringerLink / Bücher
30
International journal of services, economics and management
29
Psychology & marketing
29
Journal of strategic marketing
25
Journal of the Academy of Marketing Science
25
International journal of electronic marketing and retailing : IJEMR
24
Managing service quality : MSQ ; an international journal
24
Total quality management & business excellence
24
European journal of marketing : EJM
23
International journal of quality & reliability management
23
Journal of service theory and practice
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Journal of service theory and practice : JSTP
21
Beiträge zur Hochschulpolitik
20
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ECONIS (ZBW)
24
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1
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
2
Retailing groundedness : how to improve customer experience, brand perceptions, and customer loyalty through feelings of groundedness
Bruckberger, Gianna
;
Fuchs, Christoph
;
Schreier, Martin
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 594-604
Persistent link: https://www.econbiz.de/10014465661
Saved in:
3
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
4
Retail price discount depth and perceived quality uncertainty
Zheng, Dan
;
Chen, Yuxin
;
Zhang, Zhe
;
Che, Hai
- In:
Journal of retailing
98
(
2022
)
3
,
pp. 542-557
Persistent link: https://www.econbiz.de/10013426750
Saved in:
5
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
6
The cosmopolitan servicescape
Figueiredo, Bernardo
;
Larsen, Hanne Pico
;
Bean, Jonathan
- In:
Journal of retailing
97
(
2021
)
2
,
pp. 267-287
Persistent link: https://www.econbiz.de/10012648999
Saved in:
7
Journeying together : aligning retailer and service provider roles with collective consumer practices
Thomas, Tandy Chalmers
;
Epp, Amber M.
;
Price, Linda L.
- In:
Journal of retailing
96
(
2020
)
1
,
pp. 9-24
Persistent link: https://www.econbiz.de/10012295803
Saved in:
8
The language backfire effect : how frontline employees decrease customer satisfaction through language use
Holmqvist, Jonas
;
Van Vaerenbergh, Yves
;
Lunardo, Renaud
; …
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 115-129
Persistent link: https://www.econbiz.de/10012102960
Saved in:
9
Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
Saved in:
10
Do mystery shoppers really predict customer satisfaction and sales performance?
Blessing, Gerald
;
Natter, Martin
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 47-62
Persistent link: https://www.econbiz.de/10012130005
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