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~isPartOf:"Journal of retailing"
~subject:"Consumer behaviour"
~subject:"Deutschland"
~subject:"Electronic Commerce"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Deutschland
Electronic Commerce
Dienstleistungsqualität
41
Service quality
41
Konsumentenverhalten
22
Customer satisfaction
16
Kundenzufriedenheit
16
Beziehungsmarketing
15
Relationship marketing
15
Einzelhandel
11
Retail trade
11
Customer service
6
Kundenservice
6
Beschwerdemanagement
5
Complaint management
5
Customer experience
4
Meta-Analyse
4
Meta-analysis
4
E-commerce
3
Measurement
3
Online retailing
3
Online-Handel
3
Salespeople
3
Verkaufspersonal
3
Affect
2
Arbeitszufriedenheit
2
Bewertung
2
Brand image
2
Brand management
2
Customer loyalty
2
Customer value
2
Einzelhandelspreis
2
Emotion
2
Evaluation
2
Job satisfaction
2
Kundenwert
2
Lieferantenmanagement
2
Markenführung
2
Markenimage
2
Marketing management
2
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25
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25
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English
25
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Blut, Markus
3
Brock, Christian
2
Grewal, Dhruv
2
Gustafsson, Anders
2
McColl-Kennedy, Janet R.
2
Patterson, Paul G.
2
Roggeveen, Anne L.
2
Baker, Julie
1
Baldus, Brian
1
Bapna, Ravi
1
Bean, Jonathan
1
Beatty, Sharon E.
1
Blessing, Gerald
1
Bolton, Lisa E.
1
Bolton, Ruth N.
1
Brady, Michael K.
1
Brocato, E. Deanne
1
Bruckberger, Gianna
1
Calantone, Roger J.
1
Cambra-Fierro, Jesus
1
Carlson, Jamie
1
Caruelle, Delphine
1
Che, Hai
1
Chen, Yuxin
1
Chiang, Jeongwen
1
Chowdhry, Nivritiv
1
Dahm, Martin
1
Enkawa, Takao
1
Epp, Amber M.
1
Evanschitzky, Heiner
1
Figueiredo, Bernardo
1
Frank, Björn
1
Fuchs, Christoph
1
Ghrewal, Dhruv
1
Gudergan, Siegfried
1
Herzog, Walter
1
Hughes, Douglas E.
1
Larsen, Hanne Pico
1
Lervik-Olsen, Line
1
Lindsey-Mullikin, Joan
1
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Published in...
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Journal of retailing
Journal of retailing and consumer services
238
International journal of hospitality management
199
Journal of business research : JBR
123
The journal of services marketing
109
Journal of hospitality marketing & management
79
International journal of contemporary hospitality management
77
The service industries journal
74
Journal of travel and tourism marketing
69
Services marketing quarterly
65
Journal of service research : JSR
49
Cogent business & management
48
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Service business
42
Asia Pacific journal of marketing and logistics
33
Journal of service management
33
Tourism management : research, policies, practice
31
The international journal of bank marketing : IJBM
30
International journal of quality and service sciences
29
SpringerLink / Bücher
29
Journal of air transport management
28
International journal of services and operations management
27
Psychology & marketing
27
The TQM journal : the international review of organizational improvement
27
International journal of electronic marketing and retailing : IJEMR
25
International journal of services, economics and management
25
Journal of internet commerce
25
Journal of service research
25
European journal of marketing : EJM
24
Journal of strategic marketing
24
Total quality management & business excellence
24
International journal of quality & reliability management
23
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
22
Journal of the Academy of Marketing Science
22
Managing service quality : MSQ ; an international journal
22
Beiträge zur Hochschulpolitik
20
International journal of business information systems : IJBIS
20
International journal of electronic customer relationship management : IJECRM
20
International journal of retail and distribution management
20
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ECONIS (ZBW)
25
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1
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
2
Retailing groundedness : how to improve customer experience, brand perceptions, and customer loyalty through feelings of groundedness
Bruckberger, Gianna
;
Fuchs, Christoph
;
Schreier, Martin
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 594-604
Persistent link: https://www.econbiz.de/10014465661
Saved in:
3
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
4
Retail price discount depth and perceived quality uncertainty
Zheng, Dan
;
Chen, Yuxin
;
Zhang, Zhe
;
Che, Hai
- In:
Journal of retailing
98
(
2022
)
3
,
pp. 542-557
Persistent link: https://www.econbiz.de/10013426750
Saved in:
5
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
6
The cosmopolitan servicescape
Figueiredo, Bernardo
;
Larsen, Hanne Pico
;
Bean, Jonathan
- In:
Journal of retailing
97
(
2021
)
2
,
pp. 267-287
Persistent link: https://www.econbiz.de/10012648999
Saved in:
7
Journeying together : aligning retailer and service provider roles with collective consumer practices
Thomas, Tandy Chalmers
;
Epp, Amber M.
;
Price, Linda L.
- In:
Journal of retailing
96
(
2020
)
1
,
pp. 9-24
Persistent link: https://www.econbiz.de/10012295803
Saved in:
8
Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
Saved in:
9
Do mystery shoppers really predict customer satisfaction and sales performance?
Blessing, Gerald
;
Natter, Martin
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 47-62
Persistent link: https://www.econbiz.de/10012130005
Saved in:
10
Breathing down your neck! : the impact of queues on customers using a retail service
Dahm, Martin
;
Wentzel, Daniel
;
Herzog, Walter
;
Wiecek, …
- In:
Journal of retailing
94
(
2018
)
2
,
pp. 217-230
Persistent link: https://www.econbiz.de/10011881552
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