//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of retailing"
~subject:"Consumer behaviour"
~subject:"Deutschland"
~subject:"Salespeople"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Dienstleistungsqualität"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Consumer behaviour
Deutschland
Salespeople
Dienstleistungsqualität
41
Service quality
41
Konsumentenverhalten
22
Customer satisfaction
16
Kundenzufriedenheit
16
Beziehungsmarketing
15
Relationship marketing
15
Einzelhandel
11
Retail trade
11
Customer service
6
Kundenservice
6
Beschwerdemanagement
5
Complaint management
5
Customer experience
4
Meta-Analyse
4
Meta-analysis
4
E-commerce
3
Electronic Commerce
3
Measurement
3
Online retailing
3
Online-Handel
3
Verkaufspersonal
3
Affect
2
Arbeitszufriedenheit
2
Bewertung
2
Brand image
2
Brand management
2
Customer loyalty
2
Customer value
2
Einzelhandelspreis
2
Emotion
2
Evaluation
2
Job satisfaction
2
Kundenwert
2
Lieferantenmanagement
2
Markenführung
2
Markenimage
2
Marketing management
2
more ...
less ...
Online availability
All
Undetermined
12
Type of publication
All
Article
23
Type of publication (narrower categories)
All
Article in journal
23
Aufsatz in Zeitschrift
23
Language
All
English
23
Author
All
Grewal, Dhruv
2
Gustafsson, Anders
2
McColl-Kennedy, Janet R.
2
Patterson, Paul G.
2
Roggeveen, Anne L.
2
Baker, Julie
1
Baldus, Brian
1
Bean, Jonathan
1
Beatty, Sharon E.
1
Blessing, Gerald
1
Blut, Markus
1
Bolton, Lisa E.
1
Bolton, Ruth N.
1
Brady, Michael K.
1
Brocato, E. Deanne
1
Brock, Christian
1
Bruckberger, Gianna
1
Calantone, Roger J.
1
Cambra-Fierro, Jesus
1
Carlson, Jamie
1
Caruelle, Delphine
1
Che, Hai
1
Chen, Yuxin
1
Chiang, Jeongwen
1
Dahlén, Micael
1
Dahm, Martin
1
Enkawa, Takao
1
Epp, Amber M.
1
Evanschitzky, Heiner
1
Figueiredo, Bernardo
1
Frank, Björn
1
Fuchs, Christoph
1
Ghrewal, Dhruv
1
Gudergan, Siegfried
1
Herzog, Walter
1
Holmqvist, Jonas
1
Hughes, Douglas E.
1
Larsen, Hanne Pico
1
Lervik-Olsen, Line
1
Lindsey-Mullikin, Joan
1
more ...
less ...
Published in...
All
Journal of retailing
Journal of retailing and consumer services
236
International journal of hospitality management
197
Journal of business research : JBR
125
The journal of services marketing
109
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
77
The service industries journal
74
Services marketing quarterly
66
Journal of travel and tourism marketing
64
Journal of service research : JSR
50
Cogent business & management
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Service business
39
Journal of service management
35
Asia Pacific journal of marketing and logistics
34
Tourism management : research, policies, practice
32
SpringerLink / Bücher
30
The international journal of bank marketing : IJBM
30
International journal of quality and service sciences
28
Journal of service research
28
International journal of services and operations management
27
Journal of air transport management
27
Psychology & marketing
27
The TQM journal : the international review of organizational improvement
26
International journal of services, economics and management
25
Journal of strategic marketing
25
Journal of the Academy of Marketing Science
24
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
International journal of quality & reliability management
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Beiträge zur Hochschulpolitik
20
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
International journal of retail and distribution management
19
Journal of Asian finance, economics and business : JAFEB
19
more ...
less ...
Source
All
ECONIS (ZBW)
23
Showing
1
-
10
of
23
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
2
Retailing groundedness : how to improve customer experience, brand perceptions, and customer loyalty through feelings of groundedness
Bruckberger, Gianna
;
Fuchs, Christoph
;
Schreier, Martin
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 594-604
Persistent link: https://www.econbiz.de/10014465661
Saved in:
3
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
4
Retail price discount depth and perceived quality uncertainty
Zheng, Dan
;
Chen, Yuxin
;
Zhang, Zhe
;
Che, Hai
- In:
Journal of retailing
98
(
2022
)
3
,
pp. 542-557
Persistent link: https://www.econbiz.de/10013426750
Saved in:
5
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
6
The cosmopolitan servicescape
Figueiredo, Bernardo
;
Larsen, Hanne Pico
;
Bean, Jonathan
- In:
Journal of retailing
97
(
2021
)
2
,
pp. 267-287
Persistent link: https://www.econbiz.de/10012648999
Saved in:
7
Journeying together : aligning retailer and service provider roles with collective consumer practices
Thomas, Tandy Chalmers
;
Epp, Amber M.
;
Price, Linda L.
- In:
Journal of retailing
96
(
2020
)
1
,
pp. 9-24
Persistent link: https://www.econbiz.de/10012295803
Saved in:
8
The language backfire effect : how frontline employees decrease customer satisfaction through language use
Holmqvist, Jonas
;
Van Vaerenbergh, Yves
;
Lunardo, Renaud
; …
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 115-129
Persistent link: https://www.econbiz.de/10012102960
Saved in:
9
Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
Saved in:
10
Do mystery shoppers really predict customer satisfaction and sales performance?
Blessing, Gerald
;
Natter, Martin
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 47-62
Persistent link: https://www.econbiz.de/10012130005
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->