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~isPartOf:"Journal of retailing"
~subject:"Consumer behaviour"
~subject:"Deutschland"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Deutschland
Dienstleistungsqualität
41
Service quality
41
Konsumentenverhalten
22
Customer satisfaction
16
Kundenzufriedenheit
16
Beziehungsmarketing
15
Relationship marketing
15
Einzelhandel
11
Retail trade
11
Customer service
6
Kundenservice
6
Beschwerdemanagement
5
Complaint management
5
Customer experience
4
Meta-Analyse
4
Meta-analysis
4
E-commerce
3
Electronic Commerce
3
Measurement
3
Online retailing
3
Online-Handel
3
Salespeople
3
Verkaufspersonal
3
Affect
2
Arbeitszufriedenheit
2
Bewertung
2
Brand image
2
Brand management
2
Customer loyalty
2
Customer value
2
Einzelhandelspreis
2
Emotion
2
Evaluation
2
Job satisfaction
2
Kundenwert
2
Lieferantenmanagement
2
Markenführung
2
Markenimage
2
Marketing management
2
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English
22
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Grewal, Dhruv
2
Gustafsson, Anders
2
McColl-Kennedy, Janet R.
2
Patterson, Paul G.
2
Roggeveen, Anne L.
2
Baker, Julie
1
Baldus, Brian
1
Bean, Jonathan
1
Beatty, Sharon E.
1
Blessing, Gerald
1
Blut, Markus
1
Bolton, Lisa E.
1
Bolton, Ruth N.
1
Brady, Michael K.
1
Brocato, E. Deanne
1
Brock, Christian
1
Bruckberger, Gianna
1
Calantone, Roger J.
1
Cambra-Fierro, Jesus
1
Carlson, Jamie
1
Caruelle, Delphine
1
Che, Hai
1
Chen, Yuxin
1
Chiang, Jeongwen
1
Dahm, Martin
1
Enkawa, Takao
1
Epp, Amber M.
1
Evanschitzky, Heiner
1
Figueiredo, Bernardo
1
Frank, Björn
1
Fuchs, Christoph
1
Ghrewal, Dhruv
1
Gudergan, Siegfried
1
Herzog, Walter
1
Hughes, Douglas E.
1
Larsen, Hanne Pico
1
Lervik-Olsen, Line
1
Lindsey-Mullikin, Joan
1
Malhotra, Naresh K.
1
Mattila, Anna S.
1
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Published in...
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Journal of retailing
Journal of retailing and consumer services
231
International journal of hospitality management
195
Journal of business research : JBR
113
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Services marketing quarterly
65
The service industries journal
65
Journal of travel and tourism marketing
64
Journal of service research : JSR
47
Cogent business & management
45
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Service business
38
Journal of service management
33
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
30
SpringerLink / Bücher
29
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
27
International journal of services and operations management
26
Psychology & marketing
26
International journal of services, economics and management
25
The TQM journal : the international review of organizational improvement
24
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
International journal of quality & reliability management
22
Journal of service research
22
Total quality management & business excellence
22
Journal of the Academy of Marketing Science
21
Beiträge zur Hochschulpolitik
20
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Journal of strategic marketing
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
International journal of business information systems : IJBIS
18
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ECONIS (ZBW)
22
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1
Retailing groundedness : how to improve customer experience, brand perceptions, and customer loyalty through feelings of groundedness
Bruckberger, Gianna
;
Fuchs, Christoph
;
Schreier, Martin
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 594-604
Persistent link: https://www.econbiz.de/10014465661
Saved in:
2
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
3
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
4
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
5
Retail price discount depth and perceived quality uncertainty
Zheng, Dan
;
Chen, Yuxin
;
Zhang, Zhe
;
Che, Hai
- In:
Journal of retailing
98
(
2022
)
3
,
pp. 542-557
Persistent link: https://www.econbiz.de/10013426750
Saved in:
6
The cosmopolitan servicescape
Figueiredo, Bernardo
;
Larsen, Hanne Pico
;
Bean, Jonathan
- In:
Journal of retailing
97
(
2021
)
2
,
pp. 267-287
Persistent link: https://www.econbiz.de/10012648999
Saved in:
7
Journeying together : aligning retailer and service provider roles with collective consumer practices
Thomas, Tandy Chalmers
;
Epp, Amber M.
;
Price, Linda L.
- In:
Journal of retailing
96
(
2020
)
1
,
pp. 9-24
Persistent link: https://www.econbiz.de/10012295803
Saved in:
8
Do mystery shoppers really predict customer satisfaction and sales performance?
Blessing, Gerald
;
Natter, Martin
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 47-62
Persistent link: https://www.econbiz.de/10012130005
Saved in:
9
Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
Saved in:
10
Breathing down your neck! : the impact of queues on customers using a retail service
Dahm, Martin
;
Wentzel, Daniel
;
Herzog, Walter
;
Wiecek, …
- In:
Journal of retailing
94
(
2018
)
2
,
pp. 217-230
Persistent link: https://www.econbiz.de/10011881552
Saved in:
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