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~isPartOf:"Journal of retailing"
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Search: subject:"customer"
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Beziehungsmarketing
103
Relationship marketing
103
Consumer behaviour
89
Konsumentenverhalten
89
Einzelhandel
61
Retail trade
61
Customer satisfaction
52
Kundenzufriedenheit
52
Dienstleistungsqualität
26
Service quality
26
Online retailing
19
Online-Handel
19
Customer service
17
Kundenservice
17
Beschwerdemanagement
15
Complaint management
15
Distribution channel
15
Vertriebsweg
15
Salespeople
14
Verkaufspersonal
14
Brand management
13
E-commerce
13
Electronic Commerce
13
Markenführung
13
Marketing management
13
Marketingmanagement
13
Customer experience
10
Kundenbindungsprogramm
9
Ladengestaltung
9
Loyalty program
9
Meta-Analyse
9
Meta-analysis
9
Store design
9
Lieferantenmanagement
8
Retailing
8
Supplier relationship management
8
Viral marketing
8
Virales Marketing
8
Emotion
7
Internet marketing
7
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Undetermined
72
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Article
158
Book / Working Paper
3
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161
Aufsatz in Zeitschrift
161
Collection of articles of several authors
3
Sammelwerk
3
Aufsatzsammlung
2
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English
161
Author
All
Grewal, Dhruv
11
Roggeveen, Anne L.
6
Verhoef, Peter C.
6
Noble, Stephanie M.
5
Blut, Markus
4
Evanschitzky, Heiner
4
Ruyter, Ko de
4
Brady, Michael K.
3
Cronin, J. J.
3
Danaher, Tracey S.
3
Gustafsson, Anders
3
Kumar, V.
3
Lemon, Katherine N.
3
Neslin, Scott A.
3
Nordfält, Jens
3
Pauwels, Koen
3
Tsiros, Michael
3
Biswas, Dipayan
2
Calantone, Roger J.
2
Chen, Jialie
2
Dant, Rajiv P.
2
Fumagalli, Elena
2
Ganesh, Jaishankar
2
Gangwar, Manish
2
Harris, Lloyd C.
2
Hoyer, Wayne D.
2
Hult, G. Tomas M.
2
Kopalle, Praveen K.
2
Krishna, Aradhna
2
Langerak, Fred
2
Maxham, James G., III.
2
McColl-Kennedy, Janet R.
2
Mittal, Vikas
2
Netemeyer, Richard G.
2
Patterson, Paul G.
2
Reinartz, Werner J.
2
Reynolds, Kristy E.
2
Rudolph, Thomas
2
Schumann, Jan Hendrik
2
Shankar, Venkatesh
2
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Published in...
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Journal of retailing
Journal of business research : JBR
1,022
Journal of retailing and consumer services
854
International journal of hospitality management
593
Industrial marketing management : the international journal for industrial and high-tech firms
552
SpringerLink / Bücher
530
Journal of Services Marketing
414
The journal of services marketing
366
The service industries journal
347
Tourism management : research, policies, practice
266
International journal of contemporary hospitality management
263
Journal of travel and tourism marketing
260
The journal of business & industrial marketing
254
Journal of the Academy of Marketing Science
252
Journal of hospitality marketing & management
240
Journal of strategic marketing
231
International Journal of Bank Marketing
219
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
218
European Journal of Marketing
217
Psychology & marketing
211
IMF Staff Country Reports
202
Journal of marketing
201
Journal of service research : JSR
199
Journal of service management
188
Asia Pacific journal of marketing and logistics
181
Cogent business & management
177
Journal of Consumer Marketing
176
International Journal of Contemporary Hospitality Management
175
International journal of electronic customer relationship management : IJECRM
166
Services marketing quarterly
166
European journal of marketing : EJM
163
Journal of marketing management : MM
156
Service business
153
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
144
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
144
Journal of Business & Industrial Marketing
142
Strategic Direction
142
International journal of production economics
141
Gabler Edition Wissenschaft
138
Marketing intelligence & planning
138
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ECONIS (ZBW)
161
Showing
1
-
10
of
161
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1
The clock is tickin-Or is it? :
customer
satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
2
Spoiled rotten : how and when discontinuation of repetitive and regular delight offers increases
customer
desire for revenge
Li, Yi
;
Fumagalli, Elena
- In:
Journal of retailing
98
(
2022
)
3
,
pp. 412-431
Persistent link: https://www.econbiz.de/10013426728
Saved in:
3
Healthy foods, healthy sales? : cross-category effects of a loyalty program promoting sales of fruit and vegetables
Panzone, Luca A.
;
Tocco, Barbara
;
Brečić, Ružica
; …
- In:
Journal of retailing
100
(
2024
)
1
,
pp. 85-103
Persistent link: https://www.econbiz.de/10014527095
Saved in:
4
Co-creating affective atmospheres in retail experience
Joy, Annamma
;
Wang, Jeff Jianfeng
;
Orazi, Davide C.
; …
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 297-317
Persistent link: https://www.econbiz.de/10014322019
Saved in:
5
Retailing groundedness : how to improve
customer
experience, brand perceptions, and
customer
loyalty through feelings of groundedness
Bruckberger, Gianna
;
Fuchs, Christoph
;
Schreier, Martin
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 594-604
Persistent link: https://www.econbiz.de/10014465661
Saved in:
6
Multichannel
customer
purchase behavior and long tail effects in the fashion goods market
Ratchford, Brian Thomas
;
Soysal, Gonca
;
Zentner, Alejandro
- In:
Journal of retailing
99
(
2023
)
1
,
pp. 46-65
Persistent link: https://www.econbiz.de/10014283357
Saved in:
7
"If you loved our product" : do conditional review requests harm retailer loyalty?
Koukova, Nevena T.
;
Wang, Rebecca Jen-Hui
;
Isaac, Mathew S.
- In:
Journal of retailing
99
(
2023
)
1
,
pp. 85-101
Persistent link: https://www.econbiz.de/10014283363
Saved in:
8
Should service firms introduce algorithmic advice to their existing customers? : the moderating effect of service relationships
Walter, Benjamin von
;
Wentzel, Daniel
;
Raff, Stefan
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 280-296
Persistent link: https://www.econbiz.de/10014322000
Saved in:
9
More than machines : the role of the future retail salesperson in enhancing the
customer
experience
Pappas, Alec
;
Fumagalli, Elena
;
Rouziou, Maria
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 518-531
Persistent link: https://www.econbiz.de/10014465643
Saved in:
10
Reimagining personalization in the physical store
Scholdra, Thomas P.
;
Wichmann, Julian R. K.
;
Reinartz, …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 563-579
Persistent link: https://www.econbiz.de/10014465653
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