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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of retailing"
~person:"Cheng, Zhendong"
~person:"Prentice, Catherine"
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Consumer behaviour
6
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6
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5
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Dienstleistungsqualität
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Emotion
4
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Casino
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Consumer behaviours
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Cheng, Zhendong
Prentice, Catherine
Das, Gopal
4
Mou, Jian
4
Paul, Justin
4
Akram, Umair
3
Gustafsson, Anders
3
Jebarajakirthy, Charles
3
Lunardo, Renaud
3
Söderlund, Magnus
3
Thaichon, Park
3
Trinh, Giang
3
Asante, Daniel
2
Asante, Eric Adom
2
Bogomolova, Svetlana
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Borges, Adilson
2
Cambra-Fierro, Jesús
2
Camp, Kerri M.
2
Chakraborty, Debarun
2
Cheung, Fung Yi Millissa
2
Darley, William K.
2
Das, Manish
2
Dhir, Amandeep
2
Fazal-e-Hasan, Syed
2
Geng, Shuang
2
Gázquez-Abad, Juan Carlos
2
Hagtvedt, Henrik
2
Hamelin, Nicolas
2
Hasan, Najmul
2
Hult, G. Tomas M.
2
Jones, Robert Paul
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Kim, Sanghoon
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Kumar, Ashish
2
Kwamega, Michael
2
Laroche, Michel
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Lee, Hyun-Woo
2
Li, Guangxu
2
Li, Yanhong
2
Luethge, Denise J.
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Martinez, Luisa M.
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Journal of retailing and consumer services
Journal of retailing
Journal of hospitality marketing & management
1
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ECONIS (ZBW)
7
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1
The impact of intelligent customer service agents' initial response on consumers' continuous interaction intention
Cheng, Zhendong
;
Fan, Wenfang
;
Shao, Bingjia
;
Jia, Wenli
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460841
Saved in:
2
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
3
The impact of cross border e-tailer's return policy on consumer's
purchase
intention
Shao, Bingjia
;
Cheng, Zhendong
;
Wan, Lijuan
;
Yue, Jie
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012433743
Saved in:
4
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
5
The influence of identity-driven customer engagement on
purchase
intention
Prentice, Catherine
;
Han, Xiao Yun
;
Hua, Lian-Lian
;
Hu, Lin
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 339-347
Persistent link: https://www.econbiz.de/10011995641
Saved in:
6
Managing service encounters with emotional intelligence
Prentice, Catherine
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
Saved in:
7
Leveraging employee emotional intelligence in casino profitability
Prentice, Catherine
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 127-134
Persistent link: https://www.econbiz.de/10011598711
Saved in:
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