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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of retailing"
~person:"Lunardo, Renaud"
~person:"Prentice, Catherine"
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Dienstleistungsqualität
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Lunardo, Renaud
Prentice, Catherine
Das, Gopal
4
Mou, Jian
4
Paul, Justin
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Akram, Umair
3
Gustafsson, Anders
3
Jebarajakirthy, Charles
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Journal of retailing and consumer services
Journal of retailing
Psychology & marketing
2
105th Seminar, March 8-10, 2007, Bologna, Italy
1
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
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ECONIS (ZBW)
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1
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
2
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
3
The language backfire effect : how frontline employees decrease customer satisfaction through language use
Holmqvist, Jonas
;
Van Vaerenbergh, Yves
;
Lunardo, Renaud
; …
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 115-129
Persistent link: https://www.econbiz.de/10012102960
Saved in:
4
Managing service encounters with emotional intelligence
Prentice, Catherine
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
Saved in:
5
The influence of identity-driven customer engagement on
purchase
intention
Prentice, Catherine
;
Han, Xiao Yun
;
Hua, Lian-Lian
;
Hu, Lin
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 339-347
Persistent link: https://www.econbiz.de/10011995641
Saved in:
6
Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty : a case study of home appliances business
Lunardo, Renaud
;
Bressolles, Gregory
;
Durrieu, François
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 67-83
Persistent link: https://www.econbiz.de/10011473147
Saved in:
7
Leveraging employee emotional intelligence in casino profitability
Prentice, Catherine
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 127-134
Persistent link: https://www.econbiz.de/10011598711
Saved in:
8
The effect of naturalness claims on perceptions of food product naturalness in the point of
purchase
Lunardo, Renaud
;
Saintives, Camille
- In:
Journal of retailing and consumer services
20
(
2013
)
6
,
pp. 529-537
Persistent link: https://www.econbiz.de/10010128316
Saved in:
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