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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of service management"
~isPartOf:"Marketing intelligence & planning"
~subject:"Beziehungsmarketing"
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Search: subject:"Management"
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Beziehungsmarketing
Consumer behaviour
968
Konsumentenverhalten
968
Relationship marketing
786
Brand management
407
Markenführung
406
Customer satisfaction
382
Kundenzufriedenheit
382
Einzelhandel
350
Retail trade
350
Dienstleistungsqualität
346
Service quality
346
Brand image
257
Markenimage
257
Brand
193
Markenartikel
190
Marketing management
172
Marketingmanagement
172
Social Web
144
Social web
144
Online retailing
128
Online-Handel
128
Internet marketing
125
Online-Marketing
124
Customer integration
112
Kundenintegration
112
Customer service
110
Kundenservice
109
Confidence
93
Vertrauen
93
E-commerce
84
Electronic Commerce
83
Emotion
80
Corporate Social Responsibility
79
Corporate social responsibility
79
Dienstleistungssektor
72
Lieferantenmanagement
72
Service industry
72
Supplier relationship management
72
Lieferkette
70
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584
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7
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Article
783
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2
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785
Aufsatz in Zeitschrift
785
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2
Sammelwerk
2
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Konferenzbeitrag
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English
785
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Prentice, Catherine
11
Hollebeek, Linda D.
10
Lombart, Cindy
9
Klaus, Philipp
7
Park, Jungkun
7
Khan, Imran
6
Louis, Didier
6
Agag, Gomaa
5
Aksoy, Lerzan
5
Das, Gopal
5
Jaakkola, Elina
5
Loureiro, Sandra Maria Correia
5
Molinillo, Sebastian
5
Mortimer, Gary
5
Rana, Nripendra P.
5
Söderlund, Magnus
5
Casidy, Riza
4
Edvardsson, Bo
4
Fazal-e-Hasan, Syed
4
Gong, Taeshik
4
Han, Xiaoyun
4
Kandampully, Jay
4
Keiningham, Timothy
4
Kumar, Vikas
4
Kuppelwieser, Volker
4
Leckie, Civilai
4
McColl-Kennedy, Janet R.
4
Merrilees, Bill
4
Quach, Sara
4
Seger-Guttmann, Tali
4
Thaichon, Park
4
Abdelmoety, Ziad Hassan
3
Amenuvor, Fortune Edem
3
Anaya-Sánchez, Rafael
3
Arndt, Aaron D.
3
Bang, Nguyen
3
Bilgihan, Anil
3
Buoye, Alexander
3
Cambra-Fierro, Jesús
3
Carlson, Jamie
3
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Published in...
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Journal of retailing and consumer services
Journal of service management
Marketing intelligence & planning
Journal of business research : JBR
647
Industrial marketing management : the international journal for industrial and high-tech firms
406
International journal of hospitality management
280
SpringerLink / Bücher
258
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
185
Journal of strategic marketing
169
Journal of the Academy of Marketing Science
164
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
The journal of product & brand management
111
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of retailing
103
Cogent business & management
102
Gabler Edition Wissenschaft
102
The journal of brand management : an international journal
101
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
100
Psychology & marketing
100
European journal of marketing : EJM
95
Services marketing quarterly
92
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
The international review of retail, distribution and consumer research
73
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
Springer eBook Collection / Business and Economics
69
International journal of retail & distribution management
68
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ECONIS (ZBW)
785
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1
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10
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785
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date (oldest first)
1
Understanding the relationship between marketing analytics, customer agility, and customer satisfaction : a longitudinal perspective.
Agag, Gomaa
;
Shehawy, Yasser Moustafa
;
Almoraish, Ahmed
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462263
Saved in:
2
Customer definitions of moral value for retail brands : a qualitative understanding
Wei, Yunyi
;
Sit, Kokho
;
Ekinci, Yuksel
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014462367
Saved in:
3
Content marketing in the social media platform : examining the effect of content creation modes on the payoff of participants
Zhang, Xiaojing
;
Zhang, Yulin
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462164
Saved in:
4
Is online-to-offline customer care support essential for consumer service?
Sarkar, Biswajit
;
Dey, Bikash Koli
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-29
Persistent link: https://www.econbiz.de/10014373304
Saved in:
5
Hey Google, I trust you! : the consequences of brand anthropomorphism in voice-based artificial intelligence contexts
Patrizi, Michela
;
Šerić, Maja
;
Vernuccio, Maria
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462234
Saved in:
6
The impact of reverse logistics process coordination on third party relationship quality : a moderated mediation model for multichannel retailers in the fashion industry
Haq, Mahin
;
Moazzam, Muhammad
;
Khan, Abdul Salam
; …
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014303379
Saved in:
7
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
8
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
9
The impact of adopting customization policy and sustainability for improving consumer service in a dual-channel retailing
Chauhan, Ruchi
;
Majumder, Arunava
;
Kumar, Varun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-25
Persistent link: https://www.econbiz.de/10014372646
Saved in:
10
Customer deviance in retailing : managers' emotional support and employees' affective wellbeing
Mayr, Kathrin
;
Teller, Christoph
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014253513
Saved in:
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