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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"Service business"
~isPartOf:"SpringerLink / Bücher"
~subject:"Customer integration"
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Search: subject_exact:"Complaint management"
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Customer integration
Beschwerdemanagement
89
Complaint management
89
Dienstleistungsqualität
66
Service quality
66
Customer satisfaction
62
Kundenzufriedenheit
62
Beziehungsmarketing
47
Relationship marketing
47
Consumer behaviour
41
Konsumentenverhalten
41
Service recovery
25
Customer service
20
Kundenservice
20
Service failure
20
Justice
18
Gerechtigkeit
16
Reklamation
14
Kundenmanagement
12
Viral marketing
12
Virales Marketing
12
Mobile communications
10
Mobilkommunikation
10
Emotion
9
Satisfaction
8
Ethiopia
7
Online retailing
7
Online-Handel
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Äthiopien
7
Dienstleistungssektor
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Perceived justice
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USA
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United States
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Deutschland
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Germany
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Kundenintegration
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Selbstbedienung
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Gohary, Ali
2
Hamzelu, Bahman
2
Alizadeh, Hamid
1
Bagherzadeh, Ramin
1
Cambra-Fierro, Jesús
1
Hanzaee, Kambiz Heidarzadeh
1
Iglesias Argu͏̈elles, Víctor
1
Melero-Polo, Iguácel
1
Pourazizi, Lida
1
Rawal, Monika
1
Saavedra Torres, Jose Luis
1
Sesé, F. Javier
1
Varela Neira, Concepción
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Vázquez Casielles, Rodolfo
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Journal of retailing and consumer services
Managing service quality : MSQ ; an international journal
Service business
SpringerLink / Bücher
Journal of business research : JBR
6
International journal of hospitality management
2
Journal of the Academy of Marketing Science
2
E-marketing ; Vol. 3
1
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of consumer studies
1
International journal of electronic marketing and retailing : IJEMR
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of service management
1
Journal of service research : JSR
1
MIS quarterly
1
Marketing letters : a journal of research in marketing
1
Research policy : policy, management and economic studies of science, technology and innovation
1
The service industries journal
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Tourism management : research, policies, practice
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ECONIS (ZBW)
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1
The journey from customer participation in service failure to co-creation in service recovery
Bagherzadeh, Ramin
;
Rawal, Monika
;
Wei, Shuqin
; …
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012238366
Saved in:
2
Co-creation and service recovery process communication : effects on satisfaction, repurchase intentions, and word of mouth
Vázquez Casielles, Rodolfo
;
Iglesias Argu͏̈elles, Víctor
- In:
Service business
11
(
2017
)
2
,
pp. 321-343
Persistent link: https://www.econbiz.de/10011732372
Saved in:
3
Please explain why it happened! : How perceived justice and customer involvement affect post co-recovery evaluations : study of Iranian online shoppers
Gohary, Ali
;
Hamzelu, Bahman
;
Alizadeh, Hamid
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 127-142
Persistent link: https://www.econbiz.de/10011528558
Saved in:
4
Understanding effects of co-creation on cognitive, affective and behavioral evaluations in service recovery : an ethnocultural analysis
Gohary, Ali
;
Hamzelu, Bahman
;
Pourazizi, Lida
;
Hanzaee, …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 182-198
Persistent link: https://www.econbiz.de/10011528630
Saved in:
5
Can complaint-handling efforts promote customer engagement?
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Service business
10
(
2016
)
4
,
pp. 847-866
Persistent link: https://www.econbiz.de/10011722441
Saved in:
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