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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"NBER working paper series"
~subject:"Brand image"
~subject:"Dienstleistungsqualität"
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Brand image
Dienstleistungsqualität
Consumer behaviour
2,447
Konsumentenverhalten
2,446
Einzelhandel
469
Retail trade
469
Beziehungsmarketing
459
Relationship marketing
459
Online retailing
351
Online-Handel
351
Customer satisfaction
320
Kundenzufriedenheit
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Brand management
253
Markenführung
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Markenimage
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Prentice, Catherine
11
Park, Jungkun
7
Lombart, Cindy
5
Loureiro, Sandra Maria Correia
5
Baumann, Chris
4
Japutra, Arnold
4
Kumar, Vikas
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Laroche, Michel
4
Louis, Didier
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Paul, Justin
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Quach, Sara
4
Rokonuzzaman, Md
4
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3
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3
Das, Gopal
3
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3
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Harun, Ahasan
3
Hollebeek, Linda D.
3
Jebarajakirthy, Charles
3
Khan, Imran
3
Konuk, Faruk Anıl
3
Liu, Chih-Hsing
3
Molinillo, Sebastian
3
Mortimer, Gary
3
Ngo, Liem Viet
3
Paramita, Widya
3
Richard, Marie-Odile
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Söderlund, Magnus
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Tran, Trang P.
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2
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2
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2
Byun, Sang-Eun
2
Casidy, Riza
2
Chaouali, Walid
2
Cheah, Isaac
2
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Journal of retailing and consumer services
NBER working paper series
Journal of business research : JBR
474
International journal of hospitality management
246
The journal of product & brand management
244
The journal of brand management : an international journal
217
Psychology & marketing
126
Asia Pacific journal of marketing and logistics
116
The journal of services marketing
114
Journal of travel and tourism marketing
99
European journal of marketing : EJM
95
International journal of contemporary hospitality management
95
Journal of hospitality marketing & management
95
Cogent business & management
89
Journal of marketing communications
81
The service industries journal
80
Marketing intelligence & planning
79
Journal of international consumer marketing
78
Journal of strategic marketing
76
Services marketing quarterly
73
The journal of consumer marketing
63
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
62
Journal of the Academy of Marketing Science
62
Journal of global marketing
61
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
60
International journal of consumer studies
58
Journal of marketing
58
Tourism management : research, policies, practice
57
International marketing review
56
Journal of Islamic marketing
56
Marketing letters : a journal of research in marketing
54
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
51
Journal of fashion marketing and management
50
Journal of service research : JSR
47
Service business
46
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
46
Journal of promotion management : innovations in planning and applied research
45
International journal of retail & distribution management
43
European journal of marketing
42
International journal of internet marketing and advertising : IJIMA
42
Journal of marketing management : MM
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ECONIS (ZBW)
442
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442
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1
Hey Google, I trust you! : the consequences of brand anthropomorphism in voice-based artificial intelligence contexts
Patrizi, Michela
;
Šerić, Maja
;
Vernuccio, Maria
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462234
Saved in:
2
Customer definitions of moral value for retail brands : a qualitative understanding
Wei, Yunyi
;
Sit, Kokho
;
Ekinci, Yuksel
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014462367
Saved in:
3
The challenge of integrating "intelligent" technologies in luxury shopping contexts : the role of brand personality appeal and consumers’ status consumption orientation
Sestino, Andrea
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460780
Saved in:
4
Counterfeit brands and Machiavellianism : consequences of counterfeit use for social perception
Razmus, Wiktor
;
Grabner-Kräuter, Sonja
;
Adamczyk, Grzegorz
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460822
Saved in:
5
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
6
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
7
Mere copycat? : the effects of human versus human-like virtual influencers on brand endorsement effectiveness : a moderated serial-mediation model
Qi, Zhou
;
Li, Bin
;
Li, Huajun
;
Lei, Yueqiu
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014460856
Saved in:
8
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
9
Exploring the effects of value co-creation strategies in event services on attendees' citizenship behaviors : the roles of customer empowerment and psychological ownership
Zhang, Xingyi
;
Singh, Smita
;
Li, Jing
;
Shao, Xiaolong
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460864
Saved in:
10
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
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