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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"The economic journal : the journal of the Royal Economic Society"
~language:"eng"
~subject:"Dienstleistungsqualität"
~subject:"Social web"
~type_genre:"Article in journal"
~type_genre:"Aufsatz im Buch"
~type_genre:"Research Report"
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Dienstleistungsqualität
Social web
Consumer behaviour
1,971
Konsumentenverhalten
1,970
Theorie
1,450
Theory
1,450
Einzelhandel
676
Retail trade
676
Relationship marketing
583
Beziehungsmarketing
582
Großbritannien
551
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550
Customer satisfaction
421
Kundenzufriedenheit
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390
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345
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Prentice, Catherine
13
Söderlund, Magnus
8
Park, Jungkun
7
Dwivedi, Yogesh Kumar
6
Quach, Sara
6
Rana, Nripendra P.
6
Ladhari, Riadh
5
Thaichon, Park
5
Dhir, Amandeep
4
Gong, Taeshik
4
Hollebeek, Linda D.
4
Hyun, Hyowon
4
Jebarajakirthy, Charles
4
Khan, Imran
4
Kumar, Jitender
4
Paul, Justin
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Akram, Umair
3
Carlson, Jamie
3
Harun, Ahasan
3
Karande, Kiran
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Kumar, Vikas
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Molinillo, Sebastian
3
Mortimer, Gary
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Pang, Hua
3
Park, Eunil
3
Rather, Raouf Ahmad
3
Shankar, Amit
3
Sharma, Piyush
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Souiden, Nizar
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Talwar, Shalini
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Wang, Xuequn
3
Woo, Hongjoo
3
Agag, Gomaa
2
Al Khateeb, Amr
2
Alalwan, Ali Abdallah
2
Algharabat, Raed
2
Alnawas, Ibrahim
2
Anaya-Sánchez, Rafael
2
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Journal of retailing and consumer services
The economic journal : the journal of the Royal Economic Society
Journal of business research : JBR
697
International journal of hospitality management
476
The service industries journal
312
Technological forecasting & social change : an international journal
276
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
245
The journal of services marketing
239
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
228
Tourism management : research, policies, practice
224
International journal of contemporary hospitality management
208
Journal of travel and tourism marketing
189
Journal of hospitality marketing & management
179
Auditing : a journal of practice & theory
173
Cogent business & management
170
Information systems research : ISR
152
International journal of internet marketing and advertising : IJIMA
151
Industrial marketing management : the international journal for industrial and high-tech firms
149
Services marketing quarterly
149
Journal of air transport management
146
Management science : journal of the Institute for Operations Research and the Management Sciences
142
Service business
138
The TQM journal : the international review of organizational improvement
131
International journal of business information systems : IJBIS
130
Psychology & marketing
126
Journal of management information systems : JMIS
124
Journal of service management
117
International journal of quality & reliability management
113
International journal of quality and service sciences
113
Business horizons
111
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
110
Journal of service research : JSR
110
Health care management review : HCM review
105
International journal of productivity and quality management : IJPQM
105
Asia Pacific journal of marketing and logistics
104
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
104
International journal of services and operations management
103
Journal of internet commerce
100
Journal of strategic marketing
98
The accounting review : a publication of the American Accounting Association
97
Journal of marketing management : MM
96
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ECONIS (ZBW)
554
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1
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10
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554
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1
Artificial intelligence is the magic wand making customer-centric a reality! : an investigation into the relationship between consumer purchase intention and consumer engagement th...
Bilal, Muhammad
;
Zhang, Yunfeng
;
Cai, Shukai
;
Akram, Umair
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462292
Saved in:
2
Artificial intelligence-generated virtual influencer : examining the effects of emotional display on user engagement
Yu, Joanne
;
Dickinger, Astrid
;
So, Kevin Kam Fung
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460786
Saved in:
3
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
4
Can sharing with others whom consumers can't see increase their sense of community? : an examination of social presence on sharing platforms
Woo, Hongjoo
;
Shin, Daeun Chloe
;
Kim, Naeun
;
Tong, Zhenghao
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460867
Saved in:
5
Connecting BOP consumers and retailers : what drives small-time retailing through social media?
Kumar, Jitender
;
Katiyar, Gagan
;
Mehrotra, Ankit
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462294
Saved in:
6
Content marketing in the social media platform : examining the effect of content creation modes on the payoff of participants
Zhang, Xiaojing
;
Zhang, Yulin
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462164
Saved in:
7
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
8
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
9
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
10
Exploring the effects of value co-creation strategies in event services on attendees' citizenship behaviors : the roles of customer empowerment and psychological ownership
Zhang, Xingyi
;
Singh, Smita
;
Li, Jing
;
Shao, Xiaolong
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460864
Saved in:
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