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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Consumer behaviour"
~subject:"Qualitätsmanagement"
~subject:"Theorie"
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Search: subject:"Service quality"
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Subject
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Consumer behaviour
Qualitätsmanagement
Theorie
Service quality
390
Dienstleistungsqualität
389
Konsumentenverhalten
259
Customer satisfaction
251
Kundenzufriedenheit
251
Beziehungsmarketing
205
Relationship marketing
205
Einzelhandel
70
Retail trade
70
Customer service
60
Kundenservice
60
Online retailing
39
Online-Handel
39
Beschwerdemanagement
37
Complaint management
37
Satisfaction
32
E-commerce
29
Customer loyalty
28
Electronic Commerce
28
Bank
27
Viral marketing
27
Virales Marketing
27
Dienstleistungssektor
26
Emotion
26
Service industry
26
Personal banking
22
Privatkundengeschäft
22
Customer integration
21
Kundenintegration
21
Confidence
20
Customer experience
20
Vertrauen
20
Brand management
19
Ladengestaltung
19
Loyalty
19
Markenführung
19
Store design
19
Quality management
18
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Undetermined
221
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All
Article
271
Book / Working Paper
1
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Article in journal
272
Aufsatz in Zeitschrift
272
Aufsatzsammlung
1
Language
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English
272
Author
All
Prentice, Catherine
10
Quach, Sara
4
Rokonuzzaman, Md
4
Harun, Ahasan
3
Hollebeek, Linda D.
3
Jebarajakirthy, Charles
3
Park, Jungkun
3
Paul, Justin
3
Söderlund, Magnus
3
Babin, Barry J.
2
Bilgihan, Anil
2
Borges, Adilson
2
Choudhury, Koushiki
2
Cioppi, Marco
2
Cuny, Caroline
2
Davari, Arezoo
2
Dorai, Sriram
2
Dwivedi, Yogesh Kumar
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Ellis-Chadwick, Fiona
2
Fernandes, Teresa
2
Francioni, Barbara
2
Georgiou, Andreas C.
2
Gohary, Ali
2
Gong, Taeshik
2
Guillén, Marta Estrada
2
Hamzelu, Bahman
2
Islam, Jamid Ul
2
Iyer, Pramod
2
Japutra, Arnold
2
Karande, Kiran
2
Klaus, Philipp
2
Ladhari, Riadh
2
Laroche, Michel
2
Le, Hoang T. P. M.
2
Loureiro, Sandra Maria Correia
2
Lunardo, Renaud
2
Molinillo, Sebastian
2
Monferrer-Tirado, Diego
2
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Published in...
All
Journal of retailing and consumer services
The international journal of bank marketing : IJBM
International journal of hospitality management
207
Journal of business research : JBR
128
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
121
The journal of services marketing
109
Journal of hospitality marketing & management
85
International journal of contemporary hospitality management
84
The TQM journal : the international review of organizational improvement
84
International journal of quality & reliability management
77
International journal of productivity and quality management : IJPQM
73
The service industries journal
73
Services marketing quarterly
71
Journal of travel and tourism marketing
65
Quality management journal : QMJ
65
Total quality management & business excellence
64
Cogent business & management
59
International journal of services and operations management
53
International journal of quality and service sciences
52
Journal of service research : JSR
48
Service business
48
Journal of air transport management
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Journal of service management
37
Tourism management : research, policies, practice
36
Asia Pacific journal of marketing and logistics
33
International journal of services, economics and management
33
Managing service quality : MSQ ; an international journal
32
International journal of business information systems : IJBIS
30
International journal of production research
29
Journal of strategic marketing
27
Psychology & marketing
27
European journal of marketing : EJM
25
Journal of Services Marketing
25
Journal of service research
25
Journal of retailing
24
Auditing : a journal of practice & theory
23
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
International journal of electronic marketing and retailing : IJEMR
23
Benchmarking : an international journal ; BIJ
22
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ECONIS (ZBW)
272
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1
Effects of logistics
service
quality
and price fairness on customer repurchase intention : the moderating role of cross-border e-commerce experiences
Do, Quynh Huong
;
Kim, Thai Young
;
Wang, Xueqin
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014239880
Saved in:
2
Evaluating the role of technology and non-technology factors influencing brand love in online food delivery services
Anbumathi,, Rajendiran
;
Dorai, Sriram
;
Palaniappan, Umayal
- In:
Journal of retailing and consumer services
71
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014259296
Saved in:
3
Study on the steady state of the propagation model of consumers' perceived
service
quality
in the community group-buying
Li, Jianfei
;
Li, Bei
;
Shen, Yang
;
Tang, Kun
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013169620
Saved in:
4
Developing and validating a multidisciplinary scale of e-retailing website elements
Alnawas, Ibrahim
;
Al Khateeb, Amr
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209668
Saved in:
5
The harmonious role of channel integration and logistics service in omnichannel retailing : the case of IKEA
Prassida, Grandys Frieska
;
Hsu, Ping-Yu
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366370
Saved in:
6
Enhance understandings of Online Food Delivery's
service
quality
with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
7
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
8
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
9
Exploring the effects of value co-creation strategies in event services on attendees' citizenship behaviors : the roles of customer empowerment and psychological ownership
Zhang, Xingyi
;
Singh, Smita
;
Li, Jing
;
Shao, Xiaolong
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460864
Saved in:
10
Integrated banking channel
service
quality
(IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
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