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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"The journal of services marketing"
~language:"ell"
~language:"eng"
~language:"nor"
~language:"und"
~person:"Mattila, Anna S."
~subject:"Deutschland"
~subject:"Kapitaleinkommen"
~subject:"Konsumentenverhalten"
~subject:"Wirkungsanalyse"
~subject:"World"
~type_genre:"Article in journal"
~type_genre:"Aufsatz im Buch"
~type_genre:"Collection of articles of several authors"
~type_genre:"Conference proceedings"
~type_genre:"Handbuch"
~type_genre:"Rezension"
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Deutschland
Kapitaleinkommen
Konsumentenverhalten
Wirkungsanalyse
World
Consumer behaviour
9
Beziehungsmarketing
6
Relationship marketing
6
Customer satisfaction
4
Kundenzufriedenheit
4
Beschwerdemanagement
3
Complaint management
3
Corporate Social Responsibility
3
Corporate social responsibility
3
Dienstleistungsqualität
3
Service quality
3
CSR
2
Customer service
2
Kundenservice
2
Anthropomorphism
1
Comparison
1
Compliance
1
Consumer behavior
1
Consumer envy
1
Coronavirus
1
Covid-19
1
Credibility
1
Cultural identity
1
Cultured meat
1
Customer
1
Customer delight
1
Customer engagement
1
Customer expectation
1
Dienstleistungssektor
1
Dual processing
1
Ehrenamtliche Arbeit
1
Emotion
1
Emotions
1
Envy
1
Ernährungsindustrie
1
Ernährungssicherung
1
Erwartungsbildung
1
Expectation
1
Expectation formation
1
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Article in journal
Aufsatz im Buch
Collection of articles of several authors
Conference proceedings
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Rezension
Aufsatz in Zeitschrift
9
Language
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Modern Greek (1453-)
English
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Author
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Mattila, Anna S.
Prentice, Catherine
19
Park, Jungkun
17
Septianto, Felix
17
Dhir, Amandeep
15
Klaus, Philipp
15
Jebarajakirthy, Charles
13
Paul, Justin
13
Thaichon, Park
13
Hollebeek, Linda D.
12
Lombart, Cindy
12
Pantano, Eleonora
12
Kaur, Puneet
11
Mortimer, Gary
11
Otterbring, Tobias
11
Dwivedi, Yogesh Kumar
10
Rana, Nripendra P.
10
Sharma, Piyush
10
Talwar, Shalini
10
Agag, Gomaa
9
Gilboa, Shaked
9
Rosenbaum, Mark
9
Sands, Sean
9
Baier, Daniel
8
Das, Gopal
8
Gázquez-Abad, Juan Carlos
8
Ladhari, Riadh
8
Louis, Didier
8
Loureiro, Sandra Maria Correia
8
Quach, Sara
8
Seger-Guttmann, Tali
8
Souiden, Nizar
8
Abdelmoety, Ziad Hassan
7
Borges, Adilson
7
Chebat, Jean-Charles
7
Duan, Yongrui
7
Elms, Jonathan
7
Harris, Lloyd C.
7
Khan, Imran
7
Kuppelwieser, Volker
7
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Journal of retailing and consumer services
The journal of services marketing
International journal of hospitality management
26
Journal of business research : JBR
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Cornell hospitality quarterly : CQ
5
Journal of hospitality marketing & management
5
International journal of contemporary hospitality management
4
Journal of service management
4
The Cornell hospitality quarterly
4
Journal of revenue and pricing management
2
Journal of service research
2
Journal of service research : JSR
2
Journal of travel and tourism marketing
2
Services marketing quarterly
2
European journal of marketing
1
International journal of revenue management : IJRM
1
Journal of business ethics : JOBE
1
Journal of financial services marketing : JFSM
1
Journal of marketing theory and practice
1
Journal of retailing
1
Marketing intelligence & planning
1
The journal of product & brand management
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
9
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1
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9
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9
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date (oldest first)
1
The impact of supermarket credibility on purchase intention of novel food
Jung, Inhaeng Noah
;
Sharma, Amit
;
Mattila, Anna S.
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209481
Saved in:
2
Appreciation vs. apology : when and why does face covering requirement increase revisit intention?
Luo, Anqi
;
Ye, Tian
;
Xue, Xunyue
;
Mattila, Anna S.
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012665924
Saved in:
3
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
4
Does anthropomorphism influence customers' switching intentions in the self-service technology failure context?
Fan, Alei
;
Wu, Luorong
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 713-723
Persistent link: https://www.econbiz.de/10011590916
Saved in:
5
The influence of a "green" loyalty program on service encounter satisfaction
Liu, Qing
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 576-585
Persistent link: https://www.econbiz.de/10011635004
Saved in:
6
Powerful or powerless customers : the influence of gratitude on engagement with CSR
Mattila, Anna S.
;
Wu, Luorong
;
Choi, Choongbeom
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 519-528
Persistent link: https://www.econbiz.de/10011615541
Saved in:
7
Corporate volunteering programs and conumer perceptions : a information processing perspective
Mattila, Anna S.
- In:
The journal of services marketing
27
(
2013
)
7
,
pp. 572-578
Persistent link: https://www.econbiz.de/10010231168
Saved in:
8
Does a surprise strategy need words? : the effect of explanations for a surprise strategy on customer delight and expectations
Kim, Kyungmin
;
Mattila, Anna S.
- In:
The journal of services marketing
27
(
2013
)
5
,
pp. 361-370
Persistent link: https://www.econbiz.de/10010127939
Saved in:
9
Do women like options more than men? : an examination in the context of service recovery
Mattila, Anna S.
- In:
The journal of services marketing
24
(
2010
)
7
,
pp. 499-508
Persistent link: https://www.econbiz.de/10008749977
Saved in:
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