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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"The service industries journal"
~language:"eng"
~language:"fra"
~language:"nld"
~language:"pol"
~subject:"Kundenzufriedenheit"
~subject:"Vertrauen"
~subject:"Viral marketing"
~type_genre:"Article in journal"
~type_genre:"Book section"
~type_genre:"Government document"
~type_genre:"Textbook"
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Kundenzufriedenheit
Vertrauen
Viral marketing
Consumer behaviour
2,122
Konsumentenverhalten
2,120
Relationship marketing
767
Beziehungsmarketing
766
Einzelhandel
707
Retail trade
707
Service quality
623
Dienstleistungsqualität
622
Customer satisfaction
592
Online retailing
413
Online-Handel
413
Brand management
329
Markenführung
329
Dienstleistungssektor
312
Service industry
312
Brand image
275
Markenimage
275
Social Web
245
Social web
245
E-commerce
240
Electronic Commerce
239
Internet marketing
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Online-Marketing
204
Emotion
198
Brand
177
Markenartikel
174
Confidence
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USA
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Virales Marketing
139
Food retailing
136
Lebensmitteleinzelhandel
136
Distribution channel
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Vertriebsweg
134
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131
United Kingdom
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811
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Sammelwerk
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Söderlund, Magnus
12
Park, Jungkun
11
Prentice, Catherine
10
Lombart, Cindy
7
Louis, Didier
6
Rana, Nripendra P.
6
Dwivedi, Yogesh Kumar
5
Hollebeek, Linda D.
5
Kandampully, Jay
5
Park, Eunil
5
Paul, Justin
5
Quach, Sara
5
Seger-Guttmann, Tali
5
Alves, Helena
4
Bilgihan, Anil
4
Cambra-Fierro, Jesús
4
Chakraborty, Shibashish
4
Dhir, Amandeep
4
Islam, Jamid Ul
4
Khan, Imran
4
Konuk, Faruk Anıl
4
Ladhari, Riadh
4
Mortimer, Gary
4
Nilashi, Mehrbakhsh
4
Poncin, Ingrid
4
Thaichon, Park
4
Agag, Gomaa
3
Augusto, Mário Gomes
3
Bambauer-Sachse, Silke
3
Benkenstein, Martin
3
Borges, Adilson
3
Casidy, Riza
3
Chakraborty, Debarun
3
Dash, Ganesh
3
Eid, Riyad
3
Fazal-e-Hasan, Syed
3
Friman, Margareta
3
Hinson, Robert
3
Hong, EunPyo
3
Hsu, Maxwell K.
3
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Journal of retailing and consumer services
The service industries journal
Journal of business research : JBR
595
International journal of hospitality management
481
Tourism management : research, policies, practice
241
The journal of services marketing
225
Journal of travel and tourism marketing
204
Journal of hospitality marketing & management
199
Industrial marketing management : the international journal for industrial and high-tech firms
196
International journal of contemporary hospitality management
192
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
183
Journal of economic behavior & organization : JEBO
157
Cogent business & management
151
Psychology & marketing
150
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
135
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
131
Asia Pacific journal of marketing and logistics
127
Journal of business ethics : JOBE
124
Services marketing quarterly
111
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
110
European journal of marketing : EJM
104
Journal of service research : JSR
104
Tourism management perspectives : TMP
104
Journal of the Academy of Marketing Science
102
Service business
102
Management science : journal of the Institute for Operations Research and the Management Sciences
101
Journal of air transport management
97
Technological forecasting & social change : an international journal
93
Journal of marketing
92
International journal of internet marketing and advertising : IJIMA
91
Journal of strategic marketing
89
The international journal of bank marketing : IJBM
89
International journal of business information systems : IJBIS
87
The TQM journal : the international review of organizational improvement
87
Journal of internet commerce
86
The journal of business & industrial marketing
86
Electronic commerce research
84
International journal of electronic marketing and retailing : IJEMR
84
Journal of Asian finance, economics and business : JAFEB
82
Journal of service management
81
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ECONIS (ZBW)
811
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1
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811
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1
Adoption, satisfaction, trust, and commitment of over-the-top platforms : an integrated approach
Soren, Anup Anurag
;
Chakraborty, Shibashish
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014460800
Saved in:
2
AR app-based brand engagement and outcomes : a moderated mediation approach
Khan, Imran
;
Fatma, Mobin
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460874
Saved in:
3
Beyond weekdays : the impact of the weekend effect on eWOM of hedonic product
Du, Jiangang
;
Zhu, Liya
;
Ma, Yuanning
;
Zhang, Yu
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014462181
Saved in:
4
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
5
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
6
Customization at a glance : investigating consumer experiences in mobile commerce applications
Siyal, Abdul Waheed
;
Chen, Hongzhuan
;
Shah, Syed Jamal
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460860
Saved in:
7
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
8
The effects of hedonic shopping values on loyalty towards small retailers : the moderating role of trust
Lee, Jaeha
;
Park, Kwangsoo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460869
Saved in:
9
The effects of host sincerity on tourists' perceived destination image
Wu, Lingfei
;
Taheri, Babak
;
Okumus, Fevzi
;
Wang, Suosheng
- In:
The service industries journal
44
(
2024
)
1/2
,
pp. 83-104
Persistent link: https://www.econbiz.de/10014450281
Saved in:
10
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
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