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~isPartOf:"Journal of retailing and consumer services"
~language:"eng"
~language:"msa"
~subject:"Beziehungsmarketing"
~subject:"Dienstleistungsqualität"
~type_genre:"Article in journal"
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Beziehungsmarketing
Dienstleistungsqualität
Consumer behaviour
1,930
Konsumentenverhalten
1,929
Einzelhandel
666
Retail trade
666
Relationship marketing
583
Customer satisfaction
421
Kundenzufriedenheit
419
Online retailing
384
Online-Handel
384
Service quality
332
Brand management
286
Markenführung
286
Brand image
243
Markenimage
243
Social Web
219
Social web
219
E-commerce
203
Electronic Commerce
202
Internet marketing
183
Online-Marketing
182
Brand
167
Markenartikel
164
Emotion
155
Food retailing
130
Lebensmitteleinzelhandel
130
Confidence
129
Vertrauen
129
Distribution channel
126
Vertriebsweg
126
Viral marketing
122
Virales Marketing
122
USA
108
United States
108
Pricing strategy
97
Preismanagement
96
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92
Theory
92
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733
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Case study
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Prentice, Catherine
16
Söderlund, Magnus
10
Lombart, Cindy
9
Park, Jungkun
9
Hollebeek, Linda D.
6
Khan, Imran
6
Klaus, Philipp
6
Louis, Didier
6
Park, Eunil
6
Quach, Sara
6
Thaichon, Park
6
Agag, Gomaa
5
Molinillo, Sebastian
5
Mortimer, Gary
5
Rana, Nripendra P.
5
Seger-Guttmann, Tali
5
Cambra-Fierro, Jesús
4
Das, Gopal
4
Dwivedi, Yogesh Kumar
4
Fazal-e-Hasan, Syed
4
Gong, Taeshik
4
Han, Xiaoyun
4
Hyun, Hyowon
4
Jebarajakirthy, Charles
4
Karande, Kiran
4
Kuppelwieser, Volker
4
Ladhari, Riadh
4
Loureiro, Sandra Maria Correia
4
Paul, Justin
4
Poncin, Ingrid
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Rosenbaum, Mark S.
4
Abdelmoety, Ziad Hassan
3
Anaya-Sánchez, Rafael
3
Antwi, Collins Opoku
3
Arndt, Aaron D.
3
Ashill, Nicholas J.
3
Benkenstein, Martin
3
Bilgihan, Anil
3
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Journal of retailing and consumer services
Journal of business research : JBR
755
International journal of hospitality management
565
Industrial marketing management : the international journal for industrial and high-tech firms
430
The service industries journal
401
The journal of services marketing
338
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
251
International journal of contemporary hospitality management
235
The journal of business & industrial marketing
203
Journal of hospitality marketing & management
196
Journal of travel and tourism marketing
194
Tourism management : research, policies, practice
194
Journal of the Academy of Marketing Science
193
Services marketing quarterly
180
Journal of strategic marketing
178
Auditing : a journal of practice & theory
176
Journal of service research : JSR
173
Cogent business & management
171
Journal of service management
163
International journal of electronic customer relationship management : IJECRM
155
Journal of air transport management
148
Asia Pacific journal of marketing and logistics
147
Service business
145
The TQM journal : the international review of organizational improvement
140
Journal of marketing
137
Journal of retailing
129
International journal of quality and service sciences
126
Psychology & marketing
123
International journal of services and operations management
121
Marketing intelligence & planning
119
International journal of quality & reliability management
118
The international journal of bank marketing : IJBM
118
European journal of marketing : EJM
117
International journal of productivity and quality management : IJPQM
116
The journal of product & brand management
116
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
114
Management science : journal of the Institute for Operations Research and the Management Sciences
109
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
106
Total quality management & business excellence
106
European journal of operational research : EJOR
105
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ECONIS (ZBW)
733
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1
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10
of
733
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1
Adoption, satisfaction, trust, and commitment of over-the-top platforms : an integrated approach
Soren, Anup Anurag
;
Chakraborty, Shibashish
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014460800
Saved in:
2
AR app-based brand engagement and outcomes : a moderated mediation approach
Khan, Imran
;
Fatma, Mobin
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460874
Saved in:
3
Boosting customers' impulsive buying tendency in live-streaming commerce : the role of customer engagement and deal proneness
Luo, Xi
;
Hwa, Jacky Cheah Jun
;
Hollebeek, Linda D.
;
Lim …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014462186
Saved in:
4
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
5
Content marketing in the social media platform : examining the effect of content creation modes on the payoff of participants
Zhang, Xiaojing
;
Zhang, Yulin
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462164
Saved in:
6
Customer definitions of moral value for retail brands : a qualitative understanding
Wei, Yunyi
;
Sit, Kokho
;
Ekinci, Yuksel
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014462367
Saved in:
7
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
8
Customization at a glance : investigating consumer experiences in mobile commerce applications
Siyal, Abdul Waheed
;
Chen, Hongzhuan
;
Shah, Syed Jamal
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460860
Saved in:
9
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
10
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
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