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~isPartOf:"Journal of retailing and consumer services"
~language:"eng"
~language:"msa"
~subject:"Brand image"
~subject:"Dienstleistungsqualität"
~type_genre:"Article in journal"
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Brand image
Dienstleistungsqualität
Consumer behaviour
1,930
Konsumentenverhalten
1,929
Einzelhandel
666
Retail trade
666
Relationship marketing
583
Beziehungsmarketing
582
Customer satisfaction
421
Kundenzufriedenheit
419
Online retailing
384
Online-Handel
384
Service quality
332
Brand management
286
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243
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203
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Prentice, Catherine
13
Park, Jungkun
9
Söderlund, Magnus
8
Japutra, Arnold
5
Lombart, Cindy
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Loureiro, Sandra Maria Correia
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Paul, Justin
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Rokonuzzaman, Md
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Borges, Adilson
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Casidy, Riza
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Das, Gopal
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Journal of retailing and consumer services
Journal of business research : JBR
725
International journal of hospitality management
469
The journal of brand management : an international journal
346
The service industries journal
323
The journal of product & brand management
311
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
229
The journal of services marketing
224
Journal of travel and tourism marketing
215
Tourism management : research, policies, practice
214
International journal of contemporary hospitality management
191
Psychology & marketing
176
Auditing : a journal of practice & theory
174
Journal of hospitality marketing & management
170
Asia Pacific journal of marketing and logistics
163
Cogent business & management
155
Services marketing quarterly
153
Journal of air transport management
148
European journal of marketing : EJM
143
The TQM journal : the international review of organizational improvement
128
Industrial marketing management : the international journal for industrial and high-tech firms
121
Marketing intelligence & planning
121
Service business
120
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
117
Journal of strategic marketing
115
International journal of quality & reliability management
112
International journal of quality and service sciences
111
Journal of the Academy of Marketing Science
111
International journal of services and operations management
107
International journal of productivity and quality management : IJPQM
106
Journal of service research : JSR
105
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
Health care management review : HCM review
102
Journal of service management
102
Total quality management & business excellence
102
Journal of marketing communications
97
The accounting review : a publication of the American Accounting Association
94
Journal of marketing
93
Quality management journal : QMJ
92
Journal of international consumer marketing
90
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ECONIS (ZBW)
559
Showing
1
-
10
of
559
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articles prioritized
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date (oldest first)
1
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
2
The challenge of integrating "intelligent" technologies in luxury shopping contexts : the role of brand personality appeal and consumers’ status consumption orientation
Sestino, Andrea
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460780
Saved in:
3
Counterfeit brands and Machiavellianism : consequences of counterfeit use for social perception
Razmus, Wiktor
;
Grabner-Kräuter, Sonja
;
Adamczyk, Grzegorz
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460822
Saved in:
4
Customer definitions of moral value for retail brands : a qualitative understanding
Wei, Yunyi
;
Sit, Kokho
;
Ekinci, Yuksel
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014462367
Saved in:
5
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
6
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
7
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
8
Exploring the effects of value co-creation strategies in event services on attendees' citizenship behaviors : the roles of customer empowerment and psychological ownership
Zhang, Xingyi
;
Singh, Smita
;
Li, Jing
;
Shao, Xiaolong
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460864
Saved in:
9
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
10
Green power of virtual influencer : the role of virtual influencer image, emotional appeal, and product involvement
Jiang, Kan
;
Zheng, Junyuan
;
Luo, Shaohua
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462270
Saved in:
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