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~isPartOf:"Journal of retailing and consumer services"
~language:"eng"
~person:"Klaus, Philipp"
~person:"Otterbring, Tobias"
~type_genre:"Article in journal"
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Consumer behaviour
20
Konsumentenverhalten
20
Beziehungsmarketing
7
Customer experience
7
Einzelhandel
7
Relationship marketing
7
Retail trade
7
Customer satisfaction
4
Kundenzufriedenheit
4
Perception
4
Visual attention
4
Wahrnehmung
4
Eye tracking
3
Visual perception
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Visuelle Wahrnehmung
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Customer experience management
2
Dienstleistungsqualität
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Digitalisierung
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Emotion
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Environmental consciousness
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Field study
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Luxury goods
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Klaus, Philipp
Otterbring, Tobias
Prentice, Catherine
25
Park, Jungkun
23
Pantano, Eleonora
22
Dhir, Amandeep
20
Thaichon, Park
20
Septianto, Felix
19
Jebarajakirthy, Charles
16
Paul, Justin
16
Dwivedi, Yogesh Kumar
15
Kaur, Puneet
15
Söderlund, Magnus
15
Lombart, Cindy
14
Sarkar, Biswajit
14
Talwar, Shalini
14
Yan, Ruiliang
14
Agag, Gomaa
13
Mortimer, Gary
13
Rana, Nripendra P.
13
Chebat, Jean-Charles
12
Ladhari, Riadh
11
Sands, Sean
11
Cliquet, Gérard
10
Kuppelwieser, Volker
10
Quach, Sara
10
Souiden, Nizar
10
Baier, Daniel
9
Bogomolova, Svetlana
9
Borges, Adilson
9
Das, Manish
9
Elms, Jonathan
9
Louis, Didier
9
Mou, Jian
9
Phau, Ian
9
Trinh, Giang
9
Abdelmoety, Ziad Hassan
8
Chakraborty, Debarun
8
Duan, Yongrui
8
Finsterwalder, Jörg
8
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Journal of retailing and consumer services
The journal of services marketing
7
Journal of business research : JBR
6
Journal of service management
5
European journal of marketing
4
International journal of market research : JMRS ; the journal of the Market Research Society
3
International journal of market research
2
Journal of marketing management : MM
2
Journal of service research
2
Journal of travel and tourism marketing
2
Psychology & marketing
2
Technological forecasting & social change : an international journal
2
The service industries journal
2
Baltic journal of management : BJM
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
European journal of marketing : EJM
1
Harvard business review : HBR
1
International marketing review
1
Journal of advertising research
1
Journal of direct, data and digital marketing practice : the international journal of the Institute of Direct Marketing
1
Journal of financial services marketing
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of marketing research : JMR
1
Journal of strategic marketing
1
Journal of sustainable marketing
1
Marketing letters : a journal of research in marketing
1
The international journal of bank marketing : IJBM
1
The international review of retail, distribution and consumer research
1
The journal of brand management : an international journal
1
The journal of product & brand management
1
Tourism management : research, policies, practice
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ECONIS (ZBW)
21
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1
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10
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21
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date (oldest first)
1
The dark side of going green : dark triad traits predict organic consumption through virtue signaling, status signaling, and praise from others
Konuk, Faruk Anıl
;
Otterbring, Tobias
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460784
Saved in:
2
Social validation, reciprocation, and sustainable orientation : cultivating "clean" codes of conduct through social influence
Otterbring, Tobias
;
Folwarczny, Michał
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460858
Saved in:
3
A glimpse of the future retail customer experience : guidelines for research and practice : editorial
Klaus, Philipp
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-3
Persistent link: https://www.econbiz.de/10014303398
Saved in:
4
Quantifying the influence of customer experience on consumer share-of-category
Klaus, Philipp
;
Kuppelwieser, Volker
;
Heinonen, Kristina
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303364
Saved in:
5
There is a secret to success : Linking customer experience management practices to profitability
Wetzels, Ruud W. H.
;
Klaus, Philipp
;
Wetzels, Martin
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303332
Saved in:
6
The convenience of shopping via voice AI : introducing AIDM
Klaus, Philipp
;
Zaichkowsky, Judith Lynne
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-7
Persistent link: https://www.econbiz.de/10013169684
Saved in:
7
How luxury retail will change forever : the role of atmospherics in the digital era
Klaus, Philipp
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-7
Persistent link: https://www.econbiz.de/10013366371
Saved in:
8
Eco depletion : the impact of hunger on prosociality by means of environmentally friendly attitudes and behavior
Gidlöf, Kerstin
;
Lahm, Erik Stoltenberg
;
Wallin, Annika
; …
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012648955
Saved in:
9
Editorial: guiding directions and propositions : placing dynamics at the heart of customer experience (CX) research
Klaus, Philipp
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-3
Persistent link: https://www.econbiz.de/10012434360
Saved in:
10
Peer presence promotes popular choices : a "spicy" field study on social influence and brand choice
Otterbring, Tobias
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012581932
Saved in:
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