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~isPartOf:"Journal of retailing and consumer services"
~language:"eng"
~subject:"Service quality"
~subject:"Virales Marketing"
~type_genre:"Article in journal"
~type_genre:"Conference Paper"
~type_genre:"Mehrbändiges Werk"
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Service quality
Virales Marketing
Consumer behaviour
1,930
Konsumentenverhalten
1,929
Einzelhandel
666
Retail trade
666
Relationship marketing
583
Beziehungsmarketing
582
Customer satisfaction
421
Kundenzufriedenheit
419
Online retailing
384
Online-Handel
384
Dienstleistungsqualität
331
Brand management
286
Markenführung
286
Brand image
243
Markenimage
243
Social Web
219
Social web
219
E-commerce
203
Electronic Commerce
202
Internet marketing
183
Online-Marketing
182
Brand
167
Markenartikel
164
Emotion
155
Food retailing
130
Lebensmitteleinzelhandel
130
Confidence
129
Vertrauen
129
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126
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126
Viral marketing
122
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108
United States
108
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97
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96
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92
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92
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Aufsatz in Zeitschrift
429
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Prentice, Catherine
12
Söderlund, Magnus
8
Dwivedi, Yogesh Kumar
6
Park, Jungkun
6
Quach, Sara
6
Gong, Taeshik
4
Jebarajakirthy, Charles
4
Park, Eunil
4
Paul, Justin
4
Prybutok, Victor R.
4
Rana, Nripendra P.
4
Rokonuzzaman, Md
4
Akram, Umair
3
Bambauer-Sachse, Silke
3
Benkenstein, Martin
3
Harun, Ahasan
3
Hollebeek, Linda D.
3
Karande, Kiran
3
Khan, Imran
3
Ladhari, Riadh
3
Mortimer, Gary
3
Seger-Guttmann, Tali
3
Septianto, Felix
3
Shankar, Amit
3
Sharma, Piyush
3
Thaichon, Park
3
Abbasi, Amir Zaib
2
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Antwi, Collins Opoku
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Augusto, Mário Gomes
2
Babin, Barry J.
2
Bilgihan, Anil
2
Boadi, Evans Asante
2
Boakye, Kwabena G.
2
Borges, Adilson
2
Brengman, Malaika
2
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Journal of retailing and consumer services
International journal of hospitality management
479
Journal of business research : JBR
418
The service industries journal
305
The journal of services marketing
232
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
223
International journal of contemporary hospitality management
197
Tourism management : research, policies, practice
177
Auditing : a journal of practice & theory
173
Journal of hospitality marketing & management
171
Journal of travel and tourism marketing
152
Services marketing quarterly
147
Journal of air transport management
137
The TQM journal : the international review of organizational improvement
130
Cogent business & management
125
Journal of service research : JSR
117
International journal of quality and service sciences
115
Service business
114
International journal of quality & reliability management
113
Health care management review : HCM review
104
International journal of productivity and quality management : IJPQM
104
International journal of services and operations management
102
Journal of service management
102
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
97
Psychology & marketing
96
The accounting review : a publication of the American Accounting Association
95
Total quality management & business excellence
95
Management science : journal of the Institute for Operations Research and the Management Sciences
92
Quality management journal : QMJ
92
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
89
Asia Pacific journal of marketing and logistics
85
Economics of education review
82
Managing service quality : MSQ ; an international journal
79
International journal of services, economics and management
76
Industrial marketing management : the international journal for industrial and high-tech firms
75
Journal of health economics
75
Journal of the Academy of Marketing Science
74
Journal of marketing
72
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
71
Information systems research : ISR
67
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ECONIS (ZBW)
429
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429
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1
AR app-based brand engagement and outcomes : a moderated mediation approach
Khan, Imran
;
Fatma, Mobin
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460874
Saved in:
2
Beyond weekdays : the impact of the weekend effect on eWOM of hedonic product
Du, Jiangang
;
Zhu, Liya
;
Ma, Yuanning
;
Zhang, Yu
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014462181
Saved in:
3
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
4
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
5
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
6
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
7
Exploring consumer mobile payment innovations : an investigation into the relationship between coping theory factors, individual motivations, social influence and word of mouth
Hameed, Irfan
;
Akram, Umair
;
Khan, Yamna
;
Khan, Naveed R.
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014462304
Saved in:
8
Exploring the effects of value co-creation strategies in event services on attendees' citizenship behaviors : the roles of customer empowerment and psychological ownership
Zhang, Xingyi
;
Singh, Smita
;
Li, Jing
;
Shao, Xiaolong
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460864
Saved in:
9
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
10
Hey boomer, "your ride has arrived" : are you willing to continue using the ride-hailing app?
Akram, Umair
;
Lavuri, Rambabu
;
Mathur, Swati
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462291
Saved in:
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