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~isPartOf:"Journal of retailing and consumer services"
~person:"Harun, Ahasan"
~person:"Söderlund, Magnus"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Beziehungsmarketing
7
Consumer behaviour
7
Konsumentenverhalten
7
Relationship marketing
7
Customer satisfaction
6
Kundenzufriedenheit
6
Service quality
5
Beschwerdemanagement
2
Complaint management
2
Customer service
2
Kundenservice
2
Loyalty
2
Perception of justice
2
Service failure
2
Viral marketing
2
Virales Marketing
2
Brand image
1
Browsing
1
Cognition
1
Consumer to consumer
1
Conversion rate
1
Customer complaints
1
Dienstleistungssektor
1
Einzelhandel
1
Ethiopia
1
IPMA
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Intentions
1
Kognition
1
Kundenbindungsprogramm
1
Loyalty program
1
Loyalty programs
1
Markenimage
1
Mere requests
1
Mobile communications
1
Mobilkommunikation
1
PLS-SEM
1
Perceived distributive justice
1
Perception
1
Positive word-of-mouth
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Harun, Ahasan
Söderlund, Magnus
Prentice, Catherine
6
Gong, Taeshik
3
Hollebeek, Linda D.
3
Mortimer, Gary
3
Park, Jungkun
3
Prybutok, Victor R.
3
Quach, Sara
3
Rokonuzzaman, Md
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Bilgihan, Anil
2
Cioppi, Marco
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Fazal-e-Hasan, Syed
2
Fernandes, Teresa
2
Francioni, Barbara
2
Hinson, Robert
2
Islam, Jamid Ul
2
Japutra, Arnold
2
Karande, Kiran
2
Le, Hoang T. P. M.
2
Lee, Kangcheol
2
Loureiro, Sandra Maria Correia
2
Molinillo, Sebastian
2
Pacheco, Natália Araújo
2
Paul, Justin
2
Polo-Redondo, Yolanda
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Thaichon, Paramaporn
2
Thurasamy Ramayah
2
Wang, Xueqin
2
Wang, Xuequn
2
AbedRabbo, Majd
1
Acheampong, Audrey
1
Adeola, Ogechi
1
Adil, Mohd
1
Ahmad, Farooq
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Ahrholdt, Dennis C.
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Journal of retailing and consumer services
International journal of services and standards
1
Journal of service management
1
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ECONIS (ZBW)
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1
Pursuit of loyalty in service recovery : the roles of brand equity and cognitive reappraisal as moderators
Harun, Ahasan
;
Rokonuzzaman, Md
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012648862
Saved in:
2
An investigation into the link between consumer's product involvement and store loyalty : the roles of shopping value goals and information search as the mediating factors
Rokonuzzaman, Md
;
Harun, Ahasan
;
Al-Emran, Md
; …
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132265
Saved in:
3
Joking with customers in the service encounter has a negative impact on customer satisfaction : replication and extension
Söderlund, Magnus
;
Oikarinen, Eeva-Liisa
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 55-64
Persistent link: https://www.econbiz.de/10011826035
Saved in:
4
How to influence consumer mindset : a perspective from service recovery
Harun, Ahasan
;
Rokonuzzaman, Md
;
Prybutok, Gayle
; …
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 65-77
Persistent link: https://www.econbiz.de/10011826039
Saved in:
5
Merely asking the customer to recommend has an impact on word-of-mouth activity
Söderlund, Magnus
;
Mattsson, Jan
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 80-89
Persistent link: https://www.econbiz.de/10011388078
Saved in:
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