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~isPartOf:"Journal of retailing and consumer services"
~person:"Söderlund, Magnus"
~person:"Wang, Xuequn"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Beziehungsmarketing
6
Consumer behaviour
6
Konsumentenverhalten
6
Relationship marketing
6
Customer satisfaction
5
Kundenzufriedenheit
5
Service quality
4
Customer service
2
Kundenservice
2
Loyalty
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Airline
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Airlines
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Brand image
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Brand management
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Branding
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Browsing
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Cognition
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Consumer behaviours
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Consumer to consumer
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Conversion rate
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Customer engagement
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Dienstleistungssektor
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Emotion
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Emotional intelligence
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Fluggesellschaft
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Hotel industry
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Hotellerie
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Hotels
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Intelligence
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Intelligenz
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Intentions
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Kognition
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Kundenbindungsprogramm
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Loyalty program
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Loyalty programs
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Markenführung
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Markenimage
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Memorable experience
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Söderlund, Magnus
Wang, Xuequn
Prentice, Catherine
6
Gong, Taeshik
3
Harun, Ahasan
3
Hollebeek, Linda D.
3
Mortimer, Gary
3
Park, Jungkun
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Prybutok, Victor R.
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Quach, Sara
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Rokonuzzaman, Md
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
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Bilgihan, Anil
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Cioppi, Marco
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El-Adly, Mohammed Ismail
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El-Manstrly, Dahlia
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Fazal-e-Hasan, Syed
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Fernandes, Teresa
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Francioni, Barbara
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Hinson, Robert
2
Islam, Jamid Ul
2
Japutra, Arnold
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Karande, Kiran
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Le, Hoang T. P. M.
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Lee, Kangcheol
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Loureiro, Sandra Maria Correia
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Molinillo, Sebastian
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Pacheco, Natália Araújo
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Paul, Justin
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Polo-Redondo, Yolanda
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Thaichon, Paramaporn
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Thurasamy Ramayah
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Wang, Xueqin
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AbedRabbo, Majd
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Acheampong, Audrey
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Adeola, Ogechi
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Adil, Mohd
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Journal of retailing and consumer services
Journal of hospitality marketing & management
1
Journal of service management
1
Journal of strategic marketing
1
The journal of business & industrial marketing
1
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ECONIS (ZBW)
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The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
2
The influence of brand experience and service quality on customer engagement
Prentice, Catherine
;
Wang, Xuequn
;
Loureiro, Sandra …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012114115
Saved in:
3
Joking with customers in the service encounter has a negative impact on customer satisfaction : replication and extension
Söderlund, Magnus
;
Oikarinen, Eeva-Liisa
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 55-64
Persistent link: https://www.econbiz.de/10011826035
Saved in:
4
Merely asking the customer to recommend has an impact on word-of-mouth activity
Söderlund, Magnus
;
Mattsson, Jan
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 80-89
Persistent link: https://www.econbiz.de/10011388078
Saved in:
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