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~isPartOf:"Journal of retailing and consumer services"
~subject:"Dienstleistungssektor"
~subject:"Leistungsbündel"
~subject:"Service quality"
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Search: subject_exact:"Post-purchase marketing"
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Dienstleistungssektor
Leistungsbündel
Service quality
Customer service
74
Kundenservice
74
Dienstleistungsqualität
58
Customer satisfaction
47
Kundenzufriedenheit
47
Consumer behaviour
43
Konsumentenverhalten
43
Beziehungsmarketing
35
Relationship marketing
35
Einzelhandel
13
Retail trade
13
Emotion
12
Beschwerdemanagement
11
Complaint management
11
Satisfaction
11
Service industry
11
Service failure
8
Arbeitsverhalten
6
Arbeitszufriedenheit
6
Job satisfaction
6
Online retailing
6
Online-Handel
6
Service encounters
6
Service recovery
6
Work behaviour
6
Artificial intelligence
5
Künstliche Intelligenz
5
Mobile communications
5
Mobilkommunikation
5
Salespeople
5
Service encounter
5
Verkaufspersonal
5
Viral marketing
5
Virales Marketing
5
Customer loyalty
4
Emotional intelligence
4
Gender
4
Geschlecht
4
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59
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59
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English
59
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Prentice, Catherine
4
Söderlund, Magnus
3
Asante, Daniel
2
Asante, Eric Adom
2
Cambra-Fierro, Jesús
2
Fazal-e-Hasan, Syed
2
Kwamega, Michael
2
Mortimer, Gary
2
Park, Eunil
2
Polo-Redondo, Yolanda
2
Tang, Chunyong
2
Al Hakim, Zeina T.
1
Altinigne, Nesenur
1
Andersson, Pernille K.
1
Arikan, Esra
1
Arli, Denni
1
Ashill, Nicholas J.
1
Bae, Kunwoo
1
Bagherzadeh, Ramin
1
Berbel-Pineda, Juan M.
1
Bicho, Marta
1
Boakye, Kwabena G.
1
Bougoure, Ursula Sigrid
1
Brengman, Malaika
1
Bressolles, Gregory
1
Brush, Gregory J.
1
Cao, Hoang-Long
1
Casidy, Riza
1
Chen, Nuoya
1
Chen, Tom
1
Cheng, Kenny Teoh Guan
1
Cheung, Fung Yi Millissa
1
Cho, Youngju
1
Cohen, Jason F.
1
Cuny, Caroline
1
Dey, Bikash Koli
1
Dominique-Ferreira, Sergio
1
Dominique-Ferreira, Sérgio
1
Dootson, Paula
1
Duan, Yucong
1
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Journal of retailing and consumer services
The journal of services marketing
56
International journal of hospitality management
55
Journal of business research : JBR
39
Journal of service management
23
Journal of service research
21
International journal of contemporary hospitality management
20
Journal of service research : JSR
20
The service industries journal
20
Journal of hospitality marketing & management
15
Journal of service theory and practice
14
Services marketing quarterly
12
Journal of the Academy of Marketing Science
11
International journal of services and operations management
10
Journal of air transport management
10
Service business
10
Dienstleistungsproduktivität : mit mobilen Assistenzsystemen zum Unternehmenserfolg
9
International journal of quality and service sciences
9
Journal of service theory and practice : JSTP
9
Managing service quality : MSQ ; an international journal
9
Psychology & marketing
9
The TQM journal : the international review of organizational improvement
9
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
8
SpringerLink / Bücher
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Tourism management : research, policies, practice
8
International journal of business and economics
7
International journal of services, economics and management
7
Journal of travel and tourism marketing
7
The Cornell hospitality quarterly
7
Asia Pacific journal of marketing and logistics
6
Cogent business & management
6
European journal of marketing
6
European journal of marketing : EJM
6
Gabler Edition Wissenschaft
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of consumer studies
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of retailing
6
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ECONIS (ZBW)
59
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1
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
2
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
3
Examining the impact of service robot communication styles on customer intimacy following service failure
Park, Junsung
;
Yoo, Joon Woo
;
Cho, Youngju
;
Park, Heejun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
Saved in:
4
Is online-to-offline customer care support essential for consumer service?
Sarkar, Biswajit
;
Dey, Bikash Koli
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-29
Persistent link: https://www.econbiz.de/10014373304
Saved in:
5
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
6
Understanding the user satisfaction and loyalty of customer service chatbots
Hsu, Chin-Lung
;
Lin, Judy Chuan-Chuan
- In:
Journal of retailing and consumer services
71
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014253676
Saved in:
7
May robots be held responsible for service failure and recovery? : the role of robot service provider agents' human-likeness
Arikan, Esra
;
Altinigne, Nesenur
;
Kuzgun, Ebru
;
Okan, Mehmet
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014240279
Saved in:
8
Together or alone : should service robots and frontline employees collaborate in retail-customer interactions at the POS?
Gauquier, Laurens de
;
Willems, Kim
;
Cao, Hoang-Long
; …
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014240305
Saved in:
9
Leveraging perceived HPWS to improve service encounter quality in high-contact service industries
Asante, Daniel
;
Tang, Chunyong
;
Asante, Eric Adom
; …
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014303270
Saved in:
10
Why does service inclusion matter? : the effect of service exclusion on customer indirect misbehavior
Gong, Xiushuang
;
Wang, Hanwen
;
Zhang, Xiadan
;
Tian, Hui
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013366271
Saved in:
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