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~isPartOf:"Journal of retailing and consumer services"
~subject:"Electronic Commerce"
~subject:"Hospital"
~type:"article"
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Search: "Dienstleistungsqualität"
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Electronic Commerce
Hospital
Dienstleistungsqualität
330
Service quality
330
Consumer behaviour
229
Konsumentenverhalten
229
Customer satisfaction
214
Kundenzufriedenheit
214
Beziehungsmarketing
180
Relationship marketing
180
Einzelhandel
69
Retail trade
69
Customer service
58
Kundenservice
58
Online retailing
39
Online-Handel
39
Beschwerdemanagement
37
Complaint management
37
Satisfaction
27
Dienstleistungssektor
25
E-commerce
25
Emotion
25
Service industry
25
Viral marketing
25
Virales Marketing
25
Customer loyalty
23
Customer integration
20
Kundenintegration
20
Customer experience
19
Ladengestaltung
19
Store design
19
Confidence
17
Quality management
17
Qualitätsmanagement
17
Service failure
17
Vertrauen
17
Brand management
16
Markenführung
16
Brand image
15
Markenimage
15
Mobile communications
15
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29
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29
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English
29
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Ahrholdt, Dennis C.
1
Al Khateeb, Amr
1
Alnawas, Ibrahim
1
Ayodeji, Ogunmola Gabriel
1
Bai, Yanzhuang
1
Bala, Pradip Kumar
1
Balasubramanian, Nataraj
1
Benkenstein, Martin
1
Bornemann, Daniel
1
Bressolles, Grégory
1
Brusch, Ines
1
Carlson, Jamie
1
Chakraborty, Shibashish
1
Cho, Yun Kyung
1
Dasgupta, Shilpee A.
1
Davari, Arezoo
1
Do, Quynh Huong
1
Doherty, Neil F.
1
Dorai, Sriram
1
Duarte, Paulo
1
Durieu, François
1
Ellis-Chadwick, Fiona
1
Ferreira, Margarida Bernardo
1
Gajjar, Hasmukh
1
Hennig-Thurau, Thorsten
1
Hänninen, Mikko
1
Iyer, Pramod
1
Jain, Nikunj Kumar
1
Javed, Muhammad Kashif
1
Kaatz, Christopher
1
Kim, Thai Young
1
Kumar, Vikas
1
Kwan, Stephen K.
1
Ladhari, Riadh
1
Leclerc, André
1
Li, Tingwu
1
Luther, Louisa
1
Ma, Bohao
1
Medler-Liraz, Hana
1
Meesala, Appalayya
1
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Journal of retailing and consumer services
Health care management review : HCM review
73
International journal of hospitality management
63
Journal of health economics
41
Journal of health organization and management
37
Quality management journal : QMJ
33
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
28
The service industries journal
26
The TQM journal : the international review of organizational improvement
25
Health marketing quarterly
23
International journal of contemporary hospitality management
23
Health economics
22
Journal of hospitality marketing & management
21
International journal of productivity and quality management : IJPQM
19
Management science : journal of the Institute for Operations Research and the Management Sciences
18
International journal of quality & reliability management
17
Journal of internet commerce
17
Journal of travel and tourism marketing
17
Total quality management & business excellence
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
International journal of quality and service sciences
16
Health care management science
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
International journal of production economics
14
Production and operations management : an international journal of the Production and Operations Management Society
14
International journal of electronic marketing and retailing : IJEMR
13
Journal of business research : JBR
13
Service business
13
The European journal of health economics
13
Tourism management : research, policies, practice
13
Production and operations management : the flagship research journal of the Production and Operations Management Society
12
International journal of electronic customer relationship management : IJECRM
11
Technological forecasting & social change : an international journal
11
Cogent business & management
10
International journal of health care finance and economics
10
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of operations management
10
European journal of operational research : EJOR
9
Health economics review
9
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ECONIS (ZBW)
29
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1
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
2
Effects of logistics service quality and price fairness on customer repurchase intention : the moderating role of cross-border e-commerce experiences
Do, Quynh Huong
;
Kim, Thai Young
;
Wang, Xueqin
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014239880
Saved in:
3
Is there any value in the online reviews of remedial satisfied customers? : an empirical study in the hospitality industry
Bai, Yanzhuang
;
Li, Tingwu
;
Zheng, Chundong
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209529
Saved in:
4
The distinctive agenda of service failure recovery in e-tailing : criticality of logistical/non-logistical service failure typologies and e-tailing ethics
Roy, Vivek
;
Vijay, T. Sai
;
Srivastava, Abhishek
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013209589
Saved in:
5
Developing and validating a multidisciplinary scale of e-retailing website elements
Alnawas, Ibrahim
;
Al Khateeb, Amr
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209668
Saved in:
6
The effect of employees' politeness strategy and customer membership on customers' perception of co-recovery and online post-recovery satisfaction
Zhang, Yu
;
Yuan, Yafen
;
Su, Jiafu
;
Xiao, Yan
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012665997
Saved in:
7
Enhancing relationships in e-tail : role of relationship quality and duration
Dorai, Sriram
;
Balasubramanian, Nataraj
;
Sivakumaran, …
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012430723
Saved in:
8
Exploring the impact of different factors on brand equity and intention to take up online courses from e-learning platforms
Ray, Arghya
;
Bala, Pradip Kumar
;
Chakraborty, Shibashish
; …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012433342
Saved in:
9
Electronic logistics service quality and repurchase intention in e-tailing : catalytic role of shopping satisfaction, payment options, gender and returning experience
Jain, Nikunj Kumar
;
Gajjar, Hasmukh
;
Shah, Bhavin J.
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012433719
Saved in:
10
E-retail factors for customer activation and retention : an empirical study from Indian e-commerce customers
Kumar, Vikas
;
Ayodeji, Ogunmola Gabriel
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012434257
Saved in:
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