Electronic logistics service quality and repurchase intention in e-tailing : catalytic role of shopping satisfaction, payment options, gender and returning experience
Nikunj Kumar Jain, Hasmukh Gajjar, Bhavin J. Shah
| Year of publication: |
2021
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| Authors: | Jain, Nikunj Kumar ; Gajjar, Hasmukh ; Shah, Bhavin J. |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 59.2021, p. 1-11
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| Subject: | Electronic logistics service quality (e-LSQ) | Shopping satisfaction | Repurchase intention | e-tailing | Dienstleistungsqualität | Service quality | Online-Handel | Online retailing | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Electronic Commerce | E-commerce | Logistik | Logistics | Logistikdienstleister | Logistics provider | Geschlecht | Gender |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2020.102360 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012433719