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~isPartOf:"Journal of service management"
~isPartOf:"Journal of service research : JSR"
~isPartOf:"Marketing intelligence & planning"
~subject:"Customer satisfaction"
~subject:"Einzelhandel"
~subject:"Social web"
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Search: subject_exact:"Beziehungsmanagement"
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Customer satisfaction
Einzelhandel
Social web
Beziehungsmarketing
320
Relationship marketing
320
Consumer behaviour
155
Konsumentenverhalten
155
Dienstleistungsqualität
104
Service quality
104
Kundenzufriedenheit
102
Customer integration
51
Kundenintegration
51
Brand management
39
Markenführung
39
Social Web
38
Dienstleistungssektor
37
Service industry
37
Customer value
30
Kundenwert
30
Services
29
Dienstleistung
28
Brand
27
Brand image
27
Markenimage
27
Markenartikel
26
Internet marketing
25
Online-Marketing
25
Customer service
24
Kundenservice
24
Betriebliche Wertschöpfung
22
Value creation
22
Beschwerdemanagement
20
Complaint management
20
Confidence
20
Dienstleistungsmarketing
20
Services marketing
20
Vertrauen
20
Lieferantenmanagement
19
Retail trade
19
Supplier relationship management
19
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Article
146
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1
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147
Aufsatz in Zeitschrift
147
Collection of articles of several authors
1
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English
147
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Aksoy, Lerzan
4
Buoye, Alexander
3
Dong, Beibei
3
Gong, Taeshik
3
Keiningham, Timothy
3
Malthouse, Edward C.
3
McColl-Kennedy, Janet R.
3
Ponsignon, Frederic
3
Sivakumar, K.
3
Auh, Seigyoung
2
Bang, Nguyen
2
Beatty, Sharon E.
2
Benoit, Sabine
2
Edvardsson, Bo
2
Eisingerich, Andreas B
2
Evans, Kenneth R.
2
Flynn, Andrea Godfrey
2
Gremler, Dwayne D.
2
Gustafsson, Anders
2
Hammedi, Wafa
2
Hammerschmidt, Maik
2
Haws, Kelly L.
2
Hennig-Thurau, Thorsten
2
Kandampully, Jay
2
Loureiro, Yuliya Komarova
2
Meyer, Anton
2
Schaefers, Tobias
2
Schneider, Benjamin
2
Seiders, Kathleen
2
Tronvoll, BÃ¥rd
2
Verhoef, Peter C.
2
Wieseke, Jan
2
Xu, Yingzi
2
Yi, Youjae
2
Zou, Shaoming
2
Abratt, Russell
1
Ahmed, Riaz Uddin
1
Alavi, Sascha
1
Albrecht, Arne Keno
1
Albrecht, Carmen-Maria
1
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Published in...
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Journal of service management
Journal of service research : JSR
Marketing intelligence & planning
Journal of retailing and consumer services
415
Journal of business research : JBR
260
International journal of hospitality management
146
The journal of services marketing
129
The service industries journal
75
Industrial marketing management : the international journal for industrial and high-tech firms
74
Journal of hospitality marketing & management
74
Journal of strategic marketing
67
Journal of travel and tourism marketing
64
Cogent business & management
61
Journal of retailing
59
International journal of contemporary hospitality management
58
Tourism management : research, policies, practice
58
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
54
Journal of the Academy of Marketing Science
53
Services marketing quarterly
53
The international review of retail, distribution and consumer research
53
Asia Pacific journal of marketing and logistics
52
The journal of product & brand management
51
Service business
50
International journal of internet marketing and advertising : IJIMA
49
The journal of business & industrial marketing
47
Psychology & marketing
46
International journal of electronic customer relationship management : IJECRM
45
International journal of retail & distribution management
42
International journal of electronic marketing and retailing : IJEMR
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Journal of marketing
40
The journal of brand management : an international journal
40
International journal of retail and distribution management
37
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
37
The TQM journal : the international review of organizational improvement
37
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
36
International journal of business information systems : IJBIS
35
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
35
SpringerLink / Bücher
35
The international journal of bank marketing : IJBM
34
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ECONIS (ZBW)
147
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1
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147
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1
The impact of financial performance and corporate reputation on customer purchases : the role of stakeholders and brand value in the automotive sector
Sánchez-Iglesias, Nuria
;
GarcÃa-Madariaga, Jesús
; …
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 23-39
Persistent link: https://www.econbiz.de/10014469191
Saved in:
2
Low-literate customer experience : an empirical exploration
Mishra, Anubhav A.
;
Verma, Megha
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 59-83
Persistent link: https://www.econbiz.de/10014469193
Saved in:
3
Celebrity endorsers and social media influencers for leveraging consumer advocacy and relationship intentions : a multivariate mediation analysis
Kalam, Abul
;
Goi, Chai Lee
;
Tiong, Ying Ying
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 84-119
Persistent link: https://www.econbiz.de/10014469195
Saved in:
4
Brand community formation in service management : lessons from the sport industry
Heere, Bob
;
Lock, Daniel
;
Cooper, Danielle
- In:
Journal of service management
35
(
2024
)
1
,
pp. 71-88
Persistent link: https://www.econbiz.de/10014456580
Saved in:
5
Enhancing relationship strategies with the live stream influencers
Hsu, Li-Chun
- In:
Marketing intelligence & planning
41
(
2023
)
2
,
pp. 141-155
Persistent link: https://www.econbiz.de/10014253343
Saved in:
6
How customers respond to social media advertising
Yang, Ping
;
Li, Kefang
;
Ji, Chunli
- In:
Marketing intelligence & planning
41
(
2023
)
2
,
pp. 229-243
Persistent link: https://www.econbiz.de/10014253352
Saved in:
7
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
8
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
Saved in:
9
Decoding consumers' CSR scepticism : service recovery experience perspective
Kushwah, Mihir Kumar
;
Srivastava, Himanshu Shekhar
- In:
Marketing intelligence & planning
41
(
2023
)
3
,
pp. 265-278
Persistent link: https://www.econbiz.de/10014312974
Saved in:
10
Consumer discrimination in service recovery situations
Rohden, Simoni F.
;
Santos, Cristiane Pizzutti dos
- In:
Marketing intelligence & planning
41
(
2023
)
3
,
pp. 293-309
Persistent link: https://www.econbiz.de/10014312978
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