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~isPartOf:"Journal of service management"
~isPartOf:"Journal of service research : JSR"
~isPartOf:"Services marketing quarterly"
~subject:"Kinder"
~subject:"Kundenzufriedenheit"
~subject:"Sozialer Indikator"
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Search: subject:"Satisfaction"
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Kinder
Kundenzufriedenheit
Sozialer Indikator
Customer satisfaction
257
Dienstleistungsqualität
177
Service quality
177
Consumer behaviour
134
Konsumentenverhalten
134
Beziehungsmarketing
127
Relationship marketing
127
Customer service
42
Kundenservice
42
Dienstleistungssektor
35
Service industry
35
Arbeitszufriedenheit
34
Beschwerdemanagement
34
Complaint management
34
Job satisfaction
34
Services
27
Dienstleistung
26
Emotion
23
USA
23
United States
23
customer satisfaction
22
satisfaction
21
Dienstleistungsmarketing
20
Satisfaction
20
Services marketing
20
Einzelhandel
16
Retail trade
16
service quality
16
Viral marketing
15
Virales Marketing
15
Zufriedenheit
15
Confidence
14
Vertrauen
14
Employee retention
13
Mitarbeiterbindung
13
Online retailing
13
Online-Handel
13
service recovery
12
Customer integration
11
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Undetermined
108
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2
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Article
256
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256
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256
Case study
1
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1
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English
256
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All
Aksoy, Lerzan
8
Keiningham, Timothy
6
McColl-Kennedy, Janet R.
5
Buoye, Alexander
4
Larivière, Bart
4
Mittal, Vikas
4
Sharma, Piyush
4
Auh, Seigyoung
3
Beatty, Sharon E.
3
Cooil, Bruce
3
Dong, Beibei
3
Edvardsson, Bo
3
Gong, Taeshik
3
Leisen Pollack, Birgit
3
Mattila, Anna S.
3
Ponsignon, Frederic
3
Riel, Allard C. R. van
3
Sivakumar, K.
3
Tam, Jackie L. M.
3
Wu, Luorong
3
Bloemer, Johanna M.
2
Casidy, Riza
2
Choi, Beom Joon
2
Collier, Joel E.
2
Danaher, Peter J.
2
Eisingerich, Andreas B
2
Evans, Kenneth R.
2
Flynn, Andrea Godfrey
2
Gamliel, Eyal
2
Gelbrich, Katja
2
Gilboa, Shaked
2
Gremler, Dwayne D.
2
Groening, Christopher
2
Gustafsson, Anders
2
Haws, Kelly L.
2
Herstein, Ram
2
Hillebrand, Bas
2
Huang, Wen Hsien
2
Joosten, Herm
2
Kim, Namwoon
2
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Published in...
All
Journal of service management
Journal of service research : JSR
Services marketing quarterly
Journal of retailing and consumer services
419
International journal of hospitality management
355
Journal of business research : JBR
301
The journal of services marketing
194
The service industries journal
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
169
Journal of travel and tourism marketing
166
Journal of hospitality marketing & management
154
International journal of contemporary hospitality management
140
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
Cogent business & management
103
Journal of air transport management
87
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Tourism management perspectives : TMP
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
82
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
65
International journal of quality and service sciences
63
International journal of services and operations management
63
European journal of marketing : EJM
61
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
Journal of Asian finance, economics and business : JAFEB
59
Managing service quality : MSQ ; an international journal
57
Discussion paper series / IZA
56
International journal of quality & reliability management
56
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
SpringerLink / Bücher
51
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Source
All
ECONIS (ZBW)
256
Showing
1
-
10
of
256
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date (oldest first)
1
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
2
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
3
Understanding business student retention during Covid-19 : roles of service quality, college brand, and academic
satisfaction
, and stress
Swani, Kunal
;
Wamwara, Wakiuru
;
Goodrich, Kendall
; …
- In:
Services marketing quarterly
43
(
2022
)
3
,
pp. 329-352
Persistent link: https://www.econbiz.de/10013352807
Saved in:
4
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
5
Assessing the role of consumer experience, engagement, and
satisfaction
in healthcare services : a two-stage reflective-formative measurement using pls-sem
Senapati, Shubham
;
Panda, Rajeev Kumar
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 55-82
Persistent link: https://www.econbiz.de/10014513538
Saved in:
6
Service productivity,
satisfaction
, and the impact on service firm performance
Rew, Dongjun
;
Siguaw, Judy A.
;
Sheng, Xiaojing
- In:
Services marketing quarterly
41
(
2020
)
4
,
pp. 344-357
Persistent link: https://www.econbiz.de/10012607279
Saved in:
7
Value creation and cost reduction in health care : outcomes of online participation by health-care professionals
Hogreve, Jens
;
Beierlein, Andrea
- In:
Journal of service management
34
(
2023
)
3
,
pp. 553-579
Persistent link: https://www.econbiz.de/10014338188
Saved in:
8
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
9
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
10
What determines
satisfaction
with call centers? : the case of UK Telecom
Ribeiro, Hugo
;
Rodrigues, Ricardo Gouveia
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 404-424
Persistent link: https://www.econbiz.de/10013416988
Saved in:
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