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~isPartOf:"Journal of service management"
~isPartOf:"Journal of service research : JSR"
~person:"Keiningham, Timothy"
~subject:"Beziehungsmarketing"
~subject:"E-commerce"
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Beziehungsmarketing
E-commerce
Consumer behaviour
4
Konsumentenverhalten
4
Relationship marketing
4
Customer satisfaction
3
Kundenzufriedenheit
3
Satisfaction
2
Share of wallet
2
Consumer behavior
1
Customer commitment
1
Customer loyalty
1
Dienstleistungssektor
1
Double jeopardy
1
Financial services
1
Finanzdienstleistung
1
Longitudinal
1
Longitudinal data
1
Loyalty
1
Market share
1
Marktanteil
1
Panel
1
Panel study
1
Panel survey data
1
Relative metrics
1
Segmentation methods
1
Service encounters
1
Service industry
1
Zufriedenheit
1
commitment
1
cross-cultural
1
goods versus services
1
loyalty
1
repurchase intentions
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Keiningham, Timothy
Aksoy, Lerzan
6
McColl-Kennedy, Janet R.
6
Edvardsson, Bo
5
Eisingerich, Andreas B
5
Hollebeek, Linda D.
5
Jaakkola, Elina
5
Malthouse, Edward C.
5
Beatty, Sharon E.
4
Bolton, Ruth N.
4
Brodie, Roderick J.
4
Hammerschmidt, Maik
4
Parasuraman, A.
4
Sesé, F. Javier
4
Wangenheim, Florian von
4
Auh, Seigyoung
3
Benoit, Sabine
3
Buoye, Alexander
3
Dong, Beibei
3
Doorn, Jenny van
3
Fisk, Raymond P.
3
Gremler, Dwayne D.
3
Huang, Ming-Hui
3
Lemon, Katherine N.
3
Nijssen, E. J.
3
Patrício, Lia
3
Polo-Redondo, Yolanda
3
Ponsignon, Frederic
3
Rafaeli, Anat
3
Ruyter, Ko de
3
Sivakumar, K.
3
Sweeney, Jillian C.
3
Verhoef, Peter C.
3
Weiger, Welf Hermann
3
Wieseke, Jan
3
Bell, Simon J.
2
Bilstein, Nicola
2
Bloemer, Johanna M.
2
Burton, Jamie
2
Calder, Bobby J.
2
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Journal of service management
Journal of service research : JSR
Journal of business research : JBR
2
Profit maximization through customer relationship marketing : measurement, prediction and implementation
2
Handbook of research on customer equity in marketing
1
Journal of creating value
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing
1
Journal of marketing research : JMR
1
Journal of retailing and consumer services
1
Journal of service research
1
The journal of services marketing
1
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ECONIS (ZBW)
4
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Is share of wallet exclusively about making customers happy or having more customers? : exploring the relationship between satisfaction and double jeopardy
Buoye, Alexander
;
Loureiro, Yuliya Komarova
;
Kabadayi, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 434-459
Persistent link: https://www.econbiz.de/10011563591
Saved in:
2
A five-component customer commitment model : implications for repurchase intentions in goods and services industries
Keiningham, Timothy
;
Frennea, Carly M.
;
Aksoy, Lerzan
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 433-450
Persistent link: https://www.econbiz.de/10011392272
Saved in:
3
The cumulative effect of satisfaction with discrete transactions on share of wallet
Keiningham, Timothy
;
Aksoy, Lerzan
;
Malthouse, Edward C.
; …
- In:
Journal of service management
25
(
2014
)
3
,
pp. 310-333
Persistent link: https://www.econbiz.de/10010384976
Saved in:
4
A longitudinal examination of customer commitment and loyalty
Lariviere, Bart
;
Keiningham, Timothy
;
Cooil, Bruce
; …
- In:
Journal of service management
25
(
2014
)
1
,
pp. 75-100
Persistent link: https://www.econbiz.de/10010260104
Saved in:
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