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~isPartOf:"Journal of service management"
~isPartOf:"Marketing intelligence & planning"
~isPartOf:"Services marketing quarterly"
~subject:"Customer satisfaction"
~subject:"Einzelhandel"
~subject:"Social web"
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Search: subject_exact:"Beziehungsmanagement"
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Customer satisfaction
Einzelhandel
Social web
Beziehungsmarketing
295
Relationship marketing
295
Consumer behaviour
155
Konsumentenverhalten
155
Dienstleistungsqualität
107
Service quality
107
Kundenzufriedenheit
100
Customer integration
46
Kundenintegration
46
Brand management
45
Markenführung
45
Social Web
37
Brand image
31
Markenimage
31
Brand
30
Markenartikel
29
Internet marketing
26
Online-Marketing
26
Retail trade
24
Dienstleistungssektor
22
Service industry
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Betriebliche Wertschöpfung
21
Confidence
21
Lieferantenmanagement
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Services
21
Supplier relationship management
21
Value creation
21
Vertrauen
21
Customer value
20
Dienstleistung
20
Kundenwert
20
Beschwerdemanagement
18
Complaint management
18
Customer service
18
Kundenservice
18
Customer experience
17
Dienstleistungsmarketing
17
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1
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Article
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English
149
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Aksoy, Lerzan
3
Leisen Pollack, Birgit
3
Ponsignon, Frederic
3
Bang, Nguyen
2
Buoye, Alexander
2
Casidy, Riza
2
Choi, Beom Joon
2
Edvardsson, Bo
2
Greene, Henry
2
Hammedi, Wafa
2
Kandampully, Jay
2
Keiningham, Timothy
2
Malthouse, Edward C.
2
Meyer, Anton
2
Quach, Sara
2
Rho, Taeseok
2
Shin, Hyunju
2
Sivapalan, Achchuthan
2
Smith, Katherine Taken
2
Smith, L. Murphy
2
Thaichon, Park
2
Tronvoll, Bård
2
Xu, Yingzi
2
Abratt, Russell
1
Aggarwal, Praveen
1
Ahmed, Riaz Uddin
1
Ahn, Jinwoo
1
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Allsopp, Jason
1
Amaad, Hafiz
1
Arbore, Alessandro
1
Arrivabene, Lorena Silva
1
Banerjee, Shubhomoy
1
Bartsch, Silke
1
Basu, Amiya K.
1
Batat, Wided
1
Bavalur, Amulya Sai
1
Benoit, Sabine
1
Bilstein, Nicola
1
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Journal of service management
Marketing intelligence & planning
Services marketing quarterly
Journal of retailing and consumer services
415
Journal of business research : JBR
260
International journal of hospitality management
146
The journal of services marketing
129
Industrial marketing management : the international journal for industrial and high-tech firms
74
Journal of hospitality marketing & management
74
The service industries journal
73
Journal of strategic marketing
67
Journal of travel and tourism marketing
64
Cogent business & management
61
Journal of retailing
59
International journal of contemporary hospitality management
58
Tourism management : research, policies, practice
58
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
54
Asia Pacific journal of marketing and logistics
52
Journal of the Academy of Marketing Science
52
The international review of retail, distribution and consumer research
52
The journal of product & brand management
51
Service business
50
International journal of internet marketing and advertising : IJIMA
49
Journal of service research : JSR
49
The journal of business & industrial marketing
47
Psychology & marketing
46
International journal of electronic customer relationship management : IJECRM
45
International journal of retail & distribution management
42
International journal of electronic marketing and retailing : IJEMR
41
Journal of marketing
40
The journal of brand management : an international journal
40
International journal of retail and distribution management
37
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
37
The TQM journal : the international review of organizational improvement
37
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
36
International journal of business information systems : IJBIS
35
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
35
SpringerLink / Bücher
35
The international journal of bank marketing : IJBM
34
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ECONIS (ZBW)
149
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Brand community formation in service management : lessons from the sport industry
Heere, Bob
;
Lock, Daniel
;
Cooper, Danielle
- In:
Journal of service management
35
(
2024
)
1
,
pp. 71-88
Persistent link: https://www.econbiz.de/10014456580
Saved in:
3
The impact of financial performance and corporate reputation on customer purchases : the role of stakeholders and brand value in the automotive sector
Sánchez-Iglesias, Nuria
;
García-Madariaga, Jesús
; …
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 23-39
Persistent link: https://www.econbiz.de/10014469191
Saved in:
4
Low-literate customer experience : an empirical exploration
Mishra, Anubhav A.
;
Verma, Megha
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 59-83
Persistent link: https://www.econbiz.de/10014469193
Saved in:
5
Celebrity endorsers and social media influencers for leveraging consumer advocacy and relationship intentions : a multivariate mediation analysis
Kalam, Abul
;
Goi, Chai Lee
;
Tiong, Ying Ying
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 84-119
Persistent link: https://www.econbiz.de/10014469195
Saved in:
6
How and when social media influencers' intimate self-disclosure fosters purchase intentions : the roles of congruency and parasocial relationships
Kian Yeik Koay
;
Lim, Weng Marc
;
Kaur, Simran
;
Soh, Kimberly
- In:
Marketing intelligence & planning
41
(
2023
)
6
,
pp. 790-809
Persistent link: https://www.econbiz.de/10014332148
Saved in:
7
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
8
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
9
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
10
Social media marketing for luxury brands : parasocial interactions and empowerment for enhanced loyalty and willingness to pay a premium
Zha, Tao
;
Eugene Cheng-xi Aw
;
Omkar Dastane
;
Fernando, …
- In:
Marketing intelligence & planning
41
(
2023
)
8
,
pp. 1138-1161
Persistent link: https://www.econbiz.de/10014428928
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