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~isPartOf:"Journal of service management"
~isPartOf:"Marketing intelligence & planning"
~isPartOf:"The service industries journal"
~subject:"Customer satisfaction"
~subject:"Einzelhandel"
~subject:"Konsumentenverhalten"
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Search: subject_exact:"Beziehungsmanagement"
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Customer satisfaction
Einzelhandel
Konsumentenverhalten
Beziehungsmarketing
387
Relationship marketing
387
Consumer behaviour
169
Dienstleistungsqualität
131
Service quality
131
Kundenzufriedenheit
120
Customer integration
56
Kundenintegration
56
Brand management
48
Markenführung
48
Social Web
41
Social web
41
Internet marketing
34
Online-Marketing
34
Brand image
31
Markenimage
31
Betriebliche Wertschöpfung
30
Customer value
30
Kundenwert
30
Value creation
30
Confidence
29
Vertrauen
29
Brand
28
Markenartikel
27
Dienstleistungssektor
26
Service industry
26
Customer service
25
Kundenservice
25
Lieferantenmanagement
24
Supplier relationship management
24
Beschwerdemanagement
23
Complaint management
23
Retail trade
22
Services
21
Dienstleistung
20
E-commerce
19
Emotion
19
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226
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227
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227
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1
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English
227
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Hollebeek, Linda D.
5
Aksoy, Lerzan
4
Bang, Nguyen
3
Keiningham, Timothy
3
Leckie, Civilai
3
Malthouse, Edward C.
3
Ponsignon, Frederic
3
Yi, Youjae
3
Augusto, Mário Gomes
2
Bloemer, Johanna M.
2
Buoye, Alexander
2
Edvardsson, Bo
2
Gong, Taeshik
2
Ha, Hong Youl
2
Hammedi, Wafa
2
Hammerschmidt, Maik
2
Kandampully, Jay
2
Karjaluoto, Heikki
2
Kim, Seo Young
2
Kunz, Werner
2
Lariviere, Bart
2
Legendre, Tiffany S.
2
Merrilees, Bill
2
Meyer, Anton
2
Ramaseshan, B.
2
Sauer, Nicola E.
2
Scholl-Grissemann, Ursula
2
Teichmann, Karin
2
Tronvoll, Bård
2
Varela Neira, Concepción
2
Vázquez Casielles, Rodolfo
2
Wu, Cedric Hsi-jui
2
Xu, Yingzi
2
Abratt, Russell
1
Addo, Prince Clement
1
Adhikari, Kishalay
1
Agrawal, Rajat
1
Ahmed, Riaz Uddin
1
Ahmed, Sohel
1
Ahn, Jiseon
1
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Journal of service management
Marketing intelligence & planning
The service industries journal
Journal of retailing and consumer services
530
Journal of business research : JBR
386
International journal of hospitality management
211
The journal of services marketing
165
The journal of product & brand management
100
Journal of hospitality marketing & management
92
Journal of the Academy of Marketing Science
92
International journal of contemporary hospitality management
86
Asia Pacific journal of marketing and logistics
85
Journal of travel and tourism marketing
85
Industrial marketing management : the international journal for industrial and high-tech firms
84
Cogent business & management
83
Journal of retailing
81
Psychology & marketing
81
The journal of brand management : an international journal
81
Journal of strategic marketing
77
Tourism management : research, policies, practice
74
Journal of service research : JSR
68
Journal of marketing
66
International journal of retail & distribution management
62
European journal of marketing : EJM
61
Service business
60
Services marketing quarterly
60
SpringerLink / Bücher
60
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
57
The international review of retail, distribution and consumer research
57
International journal of internet marketing and advertising : IJIMA
52
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
52
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
51
The international journal of bank marketing : IJBM
51
International journal of electronic customer relationship management : IJECRM
49
The journal of business & industrial marketing
49
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
48
International journal of retail and distribution management
46
International journal of electronic marketing and retailing : IJEMR
44
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
41
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ECONIS (ZBW)
227
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1
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
2
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
3
Brand community formation in service management : lessons from the sport industry
Heere, Bob
;
Lock, Daniel
;
Cooper, Danielle
- In:
Journal of service management
35
(
2024
)
1
,
pp. 71-88
Persistent link: https://www.econbiz.de/10014456580
Saved in:
4
The impact of financial performance and corporate reputation on customer purchases : the role of stakeholders and brand value in the automotive sector
Sánchez-Iglesias, Nuria
;
García-Madariaga, Jesús
; …
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 23-39
Persistent link: https://www.econbiz.de/10014469191
Saved in:
5
Low-literate customer experience : an empirical exploration
Mishra, Anubhav A.
;
Verma, Megha
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 59-83
Persistent link: https://www.econbiz.de/10014469193
Saved in:
6
Celebrity endorsers and social media influencers for leveraging consumer advocacy and relationship intentions : a multivariate mediation analysis
Kalam, Abul
;
Goi, Chai Lee
;
Tiong, Ying Ying
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 84-119
Persistent link: https://www.econbiz.de/10014469195
Saved in:
7
Credit card churning customers, endowed loyalty, and protestant work ethic
Legendre, Tiffany S.
;
Baker, Melissa A.
- In:
The service industries journal
44
(
2024
)
1/2
,
pp. 22-44
Persistent link: https://www.econbiz.de/10014450258
Saved in:
8
How and when social media influencers' intimate self-disclosure fosters purchase intentions : the roles of congruency and parasocial relationships
Kian Yeik Koay
;
Lim, Weng Marc
;
Kaur, Simran
;
Soh, Kimberly
- In:
Marketing intelligence & planning
41
(
2023
)
6
,
pp. 790-809
Persistent link: https://www.econbiz.de/10014332148
Saved in:
9
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
10
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
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