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~isPartOf:"Journal of service management"
~isPartOf:"Marketing intelligence & planning"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Customer satisfaction"
~subject:"Einzelhandel"
~subject:"Konsumentenverhalten"
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Search: subject_exact:"Beziehungsmanagement"
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Customer satisfaction
Einzelhandel
Konsumentenverhalten
Beziehungsmarketing
289
Relationship marketing
289
Consumer behaviour
138
Dienstleistungsqualität
113
Service quality
113
Kundenzufriedenheit
110
Customer integration
40
Kundenintegration
40
Brand management
38
Markenführung
38
Social Web
35
Social web
35
Brand image
29
Markenimage
29
Quality management
29
Qualitätsmanagement
29
Brand
26
Markenartikel
25
Internet marketing
24
Online-Marketing
24
Customer value
23
Kundenwert
23
Dienstleistungssektor
22
Service industry
22
Betriebliche Wertschöpfung
21
Value creation
21
Retail trade
20
Services
18
Confidence
17
Dienstleistung
17
Vertrauen
17
Customer experience
16
Customer service
15
Kundenservice
15
E-commerce
14
Lieferantenmanagement
14
Supplier relationship management
14
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Undetermined
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182
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3
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185
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185
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3
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3
Conference paper
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1
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English
185
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Aksoy, Lerzan
4
Hollebeek, Linda D.
4
Keiningham, Timothy
3
Leckie, Civilai
3
Malthouse, Edward C.
3
Marimon, Frederic
3
Ponsignon, Frederic
3
Yang, Ching-chow
3
Bang, Nguyen
2
Buoye, Alexander
2
Casadesús, Martí
2
Dahlgaard, Jens Jörn
2
Dahlgaard-Park, Su Mi
2
Edvardsson, Bo
2
Hammedi, Wafa
2
Hammerschmidt, Maik
2
Kandampully, Jay
2
Karjaluoto, Heikki
2
Kumar, Vikas
2
Kunz, Werner
2
Lariviere, Bart
2
Merrilees, Bill
2
Meyer, Anton
2
Petnji Yaya, Luc Honore
2
Shahin, Arash
2
Tronvoll, Bård
2
Xu, Yingzi
2
Abdullateef, Aliyu Olayemi
1
Abratt, Russell
1
Agrawal, Rajat
1
Ahmed, Riaz Uddin
1
Ahuvia, Aaron
1
Akasreku, Frank
1
Akpinar, Ezgi
1
Al-dweeri, Rami M. O. O.
1
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Allsopp, Jason
1
Alonso-Almeida, M. Mar
1
Amenuvor, Fortune Edem
1
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Journal of service management
Marketing intelligence & planning
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of retailing and consumer services
530
Journal of business research : JBR
408
International journal of hospitality management
211
The journal of services marketing
165
The service industries journal
101
The journal of product & brand management
100
Journal of hospitality marketing & management
93
Journal of the Academy of Marketing Science
92
Journal of travel and tourism marketing
88
Industrial marketing management : the international journal for industrial and high-tech firms
87
The journal of brand management : an international journal
87
International journal of contemporary hospitality management
86
Asia Pacific journal of marketing and logistics
85
Cogent business & management
85
Journal of strategic marketing
82
Psychology & marketing
82
Journal of retailing
81
Tourism management : research, policies, practice
74
Journal of service research : JSR
68
Journal of marketing
66
The international review of retail, distribution and consumer research
65
International journal of retail & distribution management
62
European journal of marketing : EJM
61
Services marketing quarterly
61
Service business
60
SpringerLink / Bücher
60
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
57
International journal of internet marketing and advertising : IJIMA
52
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
52
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
51
The international journal of bank marketing : IJBM
51
International journal of electronic customer relationship management : IJECRM
49
The journal of business & industrial marketing
49
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
48
International journal of retail and distribution management
46
International journal of electronic marketing and retailing : IJEMR
44
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
42
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ECONIS (ZBW)
185
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185
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1
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
2
Brand community formation in service management : lessons from the sport industry
Heere, Bob
;
Lock, Daniel
;
Cooper, Danielle
- In:
Journal of service management
35
(
2024
)
1
,
pp. 71-88
Persistent link: https://www.econbiz.de/10014456580
Saved in:
3
The impact of financial performance and corporate reputation on customer purchases : the role of stakeholders and brand value in the automotive sector
Sánchez-Iglesias, Nuria
;
García-Madariaga, Jesús
; …
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 23-39
Persistent link: https://www.econbiz.de/10014469191
Saved in:
4
Low-literate customer experience : an empirical exploration
Mishra, Anubhav A.
;
Verma, Megha
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 59-83
Persistent link: https://www.econbiz.de/10014469193
Saved in:
5
Celebrity endorsers and social media influencers for leveraging consumer advocacy and relationship intentions : a multivariate mediation analysis
Kalam, Abul
;
Goi, Chai Lee
;
Tiong, Ying Ying
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 84-119
Persistent link: https://www.econbiz.de/10014469195
Saved in:
6
How and when social media influencers' intimate self-disclosure fosters purchase intentions : the roles of congruency and parasocial relationships
Kian Yeik Koay
;
Lim, Weng Marc
;
Kaur, Simran
;
Soh, Kimberly
- In:
Marketing intelligence & planning
41
(
2023
)
6
,
pp. 790-809
Persistent link: https://www.econbiz.de/10014332148
Saved in:
7
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
8
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
9
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
10
Social media marketing for luxury brands : parasocial interactions and empowerment for enhanced loyalty and willingness to pay a premium
Zha, Tao
;
Eugene Cheng-xi Aw
;
Omkar Dastane
;
Fernando, …
- In:
Marketing intelligence & planning
41
(
2023
)
8
,
pp. 1138-1161
Persistent link: https://www.econbiz.de/10014428928
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