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~isPartOf:"Journal of service management"
~isPartOf:"Marketing intelligence & planning"
~subject:"Customer satisfaction"
~subject:"Einzelhandel"
~subject:"Online-Marketing"
~subject:"Social web"
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Search: subject_exact:"Beziehungsmanagement"
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Customer satisfaction
Einzelhandel
Online-Marketing
Social web
Beziehungsmarketing
203
Relationship marketing
203
Consumer behaviour
106
Konsumentenverhalten
106
Kundenzufriedenheit
58
Dienstleistungsqualität
57
Service quality
57
Brand management
38
Markenführung
38
Customer integration
37
Kundenintegration
37
Social Web
33
Brand
26
Brand image
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Markenartikel
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Markenimage
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Internet marketing
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Customer value
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Kundenwert
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Retail trade
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Betriebliche Wertschöpfung
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Customer experience
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Services
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Value creation
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Dienstleistung
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Dienstleistungssektor
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Service industry
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Confidence
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Vertrauen
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Customer engagement
11
Customer loyalty
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Lieferantenmanagement
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Supplier relationship management
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Emotion
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Marketingmanagement
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Aksoy, Lerzan
3
Ponsignon, Frederic
3
Bang, Nguyen
2
Buoye, Alexander
2
Edvardsson, Bo
2
Hammedi, Wafa
2
Kandampully, Jay
2
Keiningham, Timothy
2
Malthouse, Edward C.
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Meyer, Anton
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Tronvoll, Bård
2
Xu, Yingzi
2
Abratt, Russell
1
Ahmed, Riaz Uddin
1
Albrecht, Carmen-Maria
1
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1
Allsopp, Jason
1
Arbore, Alessandro
1
Bartsch, Silke
1
Batat, Wided
1
Benoit, Sabine
1
Bilstein, Nicola
1
Birgelen, Marcel van
1
Bjelic, Marija
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Bloemer, Johanna M.
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Bornemann, Torsten
1
Bouquiaux, Lucille
1
Bouzdine-Chameeva, Tatiana
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Breazeale, Michael
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Burton, Jamie
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Calder, Bobby J.
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Cao, Huanhuan
1
Cardinale, Sylvia
1
Casidy, Riza
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1
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Journal of service management
Marketing intelligence & planning
Journal of retailing and consumer services
421
Journal of business research : JBR
256
International journal of hospitality management
146
The journal of services marketing
129
The service industries journal
77
Journal of hospitality marketing & management
75
Industrial marketing management : the international journal for industrial and high-tech firms
72
Journal of strategic marketing
65
Journal of travel and tourism marketing
63
Journal of retailing
62
Cogent business & management
61
Tourism management : research, policies, practice
60
International journal of contemporary hospitality management
59
International journal of internet marketing and advertising : IJIMA
55
Journal of the Academy of Marketing Science
55
Asia Pacific journal of marketing and logistics
54
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
54
The journal of product & brand management
52
Services marketing quarterly
51
Service business
50
Journal of service research : JSR
49
International journal of electronic customer relationship management : IJECRM
48
The journal of business & industrial marketing
48
Psychology & marketing
46
The international review of retail, distribution and consumer research
45
International journal of electronic marketing and retailing : IJEMR
44
International journal of retail & distribution management
44
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
43
SpringerLink / Bücher
43
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
41
Journal of marketing
40
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
38
International journal of retail and distribution management
37
International journal of business information systems : IJBIS
36
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
The journal of brand management : an international journal
36
The TQM journal : the international review of organizational improvement
34
The international journal of bank marketing : IJBM
34
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ECONIS (ZBW)
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91
Understanding the role of social media in bank marketing
Mitic, Miljana
;
Kapulos, Alexandros
- In:
Marketing intelligence & planning
30
(
2012
)
7
,
pp. 668-686
Persistent link: https://www.econbiz.de/10009671119
Saved in:
92
How to transform consumers into fans of your brand
Jahn, Benedikt
;
Kunz, Werner
- In:
Journal of service management
23
(
2012
)
3
,
pp. 344-361
Persistent link: https://www.econbiz.de/10009619164
Saved in:
93
Modeling service friendship and customer compliance in high-contact service relationships
Lin, Jiun-sheng Chris
;
Hsieh, Chia-chuan
- In:
Journal of service management
22
(
2011
)
5
,
pp. 607-632
Persistent link: https://www.econbiz.de/10009405809
Saved in:
94
Rejuvenating importance-performance analysis
Arbore, Alessandro
;
Busacca, Bruno
- In:
Journal of service management
22
(
2011
)
3
,
pp. 409-430
Persistent link: https://www.econbiz.de/10009239534
Saved in:
95
Lack of preferential treatment : effects on dissatisfaction after a service failure
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of service management
21
(
2010
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10003964392
Saved in:
96
Other-customer failure : effects of perceived employee effort and compensation on complainer and non-complainer service evaluations
Huang, Wen Hsien
- In:
Journal of service management
21
(
2010
)
2
,
pp. 191-211
Persistent link: https://www.econbiz.de/10003987098
Saved in:
97
Retail experience stores : experiencing the brand at first hand
Jones, Peter
;
Comfort, Daphne
;
Clarke-Hill, Colin
; …
- In:
Marketing intelligence & planning
28
(
2010
)
2/3
,
pp. 241-248
Persistent link: https://www.econbiz.de/10003989411
Saved in:
98
Value, satisfaction, loyalty and retention in professional services
Trasorras, Rene
;
Weinstein, Art
;
Abratt, Russell
- In:
Marketing intelligence & planning
27
(
2009
)
5
,
pp. 615-632
Persistent link: https://www.econbiz.de/10009526335
Saved in:
99
CRM literature : conceptual and functional insights by keyword analysis
Kevork, Eleni K.
;
Vrechopoulos, Adam P.
- In:
Marketing intelligence & planning
27
(
2009
)
1
,
pp. 48-85
Persistent link: https://www.econbiz.de/10009526389
Saved in:
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