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~isPartOf:"Journal of service management"
~isPartOf:"Policy research working paper : WPS"
~isPartOf:"The service industries journal"
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Search: subject_exact:"Service industry"
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Subject
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Dienstleistungssektor
355
Service industry
355
Innovation
60
Services
59
Dienstleistung
58
Dienstleistungsqualität
53
Service quality
53
Innovation management
42
Innovationsmanagement
42
Industrie
31
Manufacturing industries
31
Service innovation
29
Consumer behaviour
26
Konsumentenverhalten
26
Beziehungsmarketing
24
Productivity
24
Produktivität
24
Relationship marketing
24
Business services
23
Customer satisfaction
23
Kundenzufriedenheit
23
Unternehmensdienstleistung
23
Dienstleistungsinnovation
19
Spain
18
Spanien
18
Betriebliche Wertschöpfung
17
Customer service
17
Kundenservice
17
Value creation
17
Dienstleistungshandel
16
KMU
16
SME
16
Trade in services
16
Welt
16
World
16
Customer integration
15
Globalisierung
15
Globalization
15
Kundenintegration
15
USA
15
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Undetermined
126
Free
17
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Article
309
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48
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Article in journal
328
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328
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29
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29
Graue Literatur
28
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21
Sammelwerk
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Conference proceedings
4
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3
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English
357
Author
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Williams, Colin C.
8
Altinay, Levent
6
Ghani, Ejaz
6
Mattoo, Aaditya
6
Edvardsson, Bo
5
Kerr, William R.
5
Jaakkola, Elina
4
McColl-Kennedy, Janet R.
4
Ribeiro Soriano, Domingo
4
Wirtz, Jochen
4
Witell, Lars
4
Daniels, Peter W.
3
Fisk, Raymond P.
3
Gustafsson, Anders
3
Horodnic, Ioana Alexandra
3
Kraus, Sascha
3
Mas-Verdu, Francisco
3
O'Connell, Stephen D.
3
Rayburn, Steven W.
3
Rubalcaba-Bermejo, Luis
3
Serrasqueiro, Zélia M.
3
Stare, Metka
3
Van der Marel, Erik
3
Akehurst, Gary
2
Alkire, Linda
2
Apfelthaler, Gerhard
2
Arnold, Jens Matthias
2
Backhouse, Chris J.
2
Beyers, William B.
2
Bowen, David E.
2
Caselli, Gian Paolo
2
Chase, Richard B.
2
Chaston, Ian
2
Cheung, Lilliemay
2
Djellal, Faridah
2
Eschenbach, Felix
2
Gallouj, Fai͏̈z
2
Ghauri, Pervez N.
2
Gomes, Carlos Francisco
2
Grover, Arti
2
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Published in...
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Journal of service management
Policy research working paper : WPS
The service industries journal
Journal of business research : JBR
96
The journal of services marketing
85
SpringerLink / Bücher
77
International journal of production economics
59
Service business
58
Industrial marketing management : the international journal for industrial and high-tech firms
53
Journal of service research : JSR
51
Journal of retailing and consumer services
45
International journal of services technology and management
41
Structural change and economic dynamics : SC+ED
38
NBER working paper series
35
Discussion paper
34
International journal of services and operations management
33
Regional studies
33
European journal of operational research : EJOR
32
International journal of hospitality management
30
The journal of business & industrial marketing
30
Journal of service research
29
Services marketing quarterly
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
Research policy : policy, management and economic studies of science, technology and innovation
27
Working paper
27
ZEW discussion papers
27
Discussion paper / Centre for Economic Policy Research
25
Discussion paper series / IZA
25
International journal of innovation management
25
NBER Working Paper
25
Springer eBook Collection
25
The international journal of human resource management
25
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
World Bank Policy Research Working Paper
24
International journal of services, economics and management
23
Working paper / National Bureau of Economic Research, Inc.
23
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
22
International journal of production research
22
Applied economics
21
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ECONIS (ZBW)
357
Showing
1
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10
of
357
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date (oldest first)
1
Revisiting the undeclared service economy as a dual labour market : lessons from a 2019 Eurobarometer survey
Williams, Colin C.
;
Kayaoglu, Aysegul
- In:
The service industries journal
43
(
2023
)
13/14
,
pp. 940-961
Persistent link: https://www.econbiz.de/10014338626
Saved in:
2
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
3
Forty years of the Service Industries Journal : a bibliometric review
Viglia, Giampaolo
;
Kumar, Satish
;
Pandey, Nitesh
; …
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 1-20
Persistent link: https://www.econbiz.de/10013167398
Saved in:
4
The missing link between analytics readiness and service firm performance
Auh, Seigyoung
;
Mengüç, Bülent
;
Sainam, Preethika
; …
- In:
The service industries journal
42
(
2022
)
3/4
,
pp. 148-177
Persistent link: https://www.econbiz.de/10013167416
Saved in:
5
An organizational behavior/human resource management perspective on the roles of people in a service organization context : frameworks and themes
Bowen, David E.
- In:
Journal of service management
35
(
2024
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014456568
Saved in:
6
What we know about transformational leadership in tourism and hospitality : a systematic review and future agenda
Ali, Bavik
- In:
The service industries journal
44
(
2024
)
1/2
,
pp. 105-147
Persistent link: https://www.econbiz.de/10014450282
Saved in:
7
A moderated mediation model of knowledge hiding
Moin, Muhammad Farrukh
;
Muhamad Khalil Omar
;
Ali, Ahsan
; …
- In:
The service industries journal
44
(
2024
)
5/6
,
pp. 378-390
Persistent link: https://www.econbiz.de/10014551101
Saved in:
8
Resilience building in service firms during and post COVID-19
Huang, Arthur
;
Jahromi, Melissa Farboudi
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 138-167
Persistent link: https://www.econbiz.de/10012483667
Saved in:
9
Employee-(ro)bot collaboration in service : an interdependence perspective
Le, Khanh Bao Quang
;
Sajtos, Laszlo
;
Fernandez, Karen …
- In:
Journal of service management
34
(
2023
)
2
,
pp. 176-207
Persistent link: https://www.econbiz.de/10014337934
Saved in:
10
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
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