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~isPartOf:"Journal of service management"
~isPartOf:"Psychology & marketing"
~subject:"Kundenservice"
~subject:"Vertrauen"
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Search: subject_exact:"Customer relationship"
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Subject
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Kundenservice
Vertrauen
Beziehungsmarketing
206
Relationship marketing
206
Consumer behaviour
130
Konsumentenverhalten
130
Customer satisfaction
71
Kundenzufriedenheit
71
Dienstleistungsqualität
55
Service quality
55
Brand management
38
Markenführung
38
Brand image
31
Markenimage
31
Customer integration
30
Kundenintegration
30
Social Web
27
Social web
27
Brand
26
Markenartikel
25
Dienstleistungssektor
17
Service industry
17
Betriebliche Wertschöpfung
16
Emotion
16
Value creation
16
Services
15
Dienstleistung
14
Einzelhandel
14
Retail trade
14
Confidence
13
Customer experience
13
Customer service
12
Customer value
12
Internet marketing
12
Kundenwert
12
Online-Marketing
12
Social relations
12
Soziale Beziehungen
12
Viral marketing
12
Virales Marketing
12
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13
Free
4
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Article
24
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Article in journal
24
Aufsatz in Zeitschrift
24
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English
24
Author
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Edvardsson, Bo
2
Lunardo, Renaud
2
Tronvoll, Bård
2
Amelia, Amelia
1
Ates, Zelal
1
Blaurock, Marah
1
Breazeale, Michael
1
Büttgen, Marion
1
Cusin, Julien
1
Di Mascio, Rita
1
El-Manstrly, Dahlia
1
Fatima, Johra Kayeser
1
Flacandji, Michaël
1
Garbas, Janina
1
Gelbrich, Katja
1
Groth, Markus
1
Gupta, Reetika
1
Gäthke, Jana
1
Hammerschmidt, Maik
1
Hansen, Torben
1
Hassan, Louise
1
Heskett, James L.
1
Huaman-Ramirez, Richard
1
Hübner, Alexander
1
Jakic, Ana
1
Johns, Raechel
1
Kabadayi, Sertan
1
Kunz, Werner
1
Lin, Cheng-Yu
1
Lin, Jiun-Sheng Chris
1
Loureiro, Sandra Maria Correia
1
MacQuilken, Lisa
1
Marshall, Roger
1
Mathies, Christine
1
Meyer, Anton
1
Minbashian, Amirali
1
Miranda, Francisco J.
1
Mozafari, Nika
1
Nataraajan, Rajan
1
Ndubisi, Nelson Oly
1
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Published in...
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Journal of service management
Psychology & marketing
Journal of retailing and consumer services
91
Journal of business research : JBR
70
The journal of services marketing
52
International journal of hospitality management
50
Industrial marketing management : the international journal for industrial and high-tech firms
33
The service industries journal
30
Journal of service research : JSR
22
The journal of business & industrial marketing
21
Asia Pacific journal of marketing and logistics
19
Journal of service research
19
Journal of strategic marketing
18
International journal of contemporary hospitality management
17
Journal of hospitality marketing & management
17
Services marketing quarterly
17
SpringerLink / Bücher
17
European journal of marketing : EJM
14
International journal of electronic marketing and retailing : IJEMR
14
Journal of travel and tourism marketing
14
Service business
14
Cogent business & management
13
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
13
Journal of financial services marketing : JFSM
13
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
13
Journal of business-to-business marketing
12
Journal of the Academy of Marketing Science
12
The international journal of bank marketing : IJBM
12
International journal of retail & distribution management
11
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
11
Journal of service theory and practice : JSTP
11
Gabler Edition Wissenschaft
10
International journal of electronic customer relationship management : IJECRM
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of retailing
10
Journal of service theory and practice
10
Managing service quality : MSQ ; an international journal
10
The TQM journal : the international review of organizational improvement
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
European research studies
9
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ECONIS (ZBW)
24
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1
When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for service failure
Flacandji, Michaël
;
Cusin, Julien
;
Lunardo, Renaud
- In:
Psychology & marketing
40
(
2023
)
12
,
pp. 2728-2742
Persistent link: https://www.econbiz.de/10014432547
Saved in:
2
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
3
How can customers cope with cognitive demands of professional services? : the role of employee coping support
Garbas, Janina
;
Blaurock, Marah
;
Büttgen, Marion
; …
- In:
Psychology & marketing
40
(
2023
)
5
,
pp. 867-887
Persistent link: https://www.econbiz.de/10014290866
Saved in:
4
Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures
Walsh, Gianfranco
;
Shiu, Edward
;
Schaarschmidt, Mario
; …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2361-2383
Persistent link: https://www.econbiz.de/10013465198
Saved in:
5
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
6
The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Park, Jihye
;
Yi, Youjae
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1417-1430
Persistent link: https://www.econbiz.de/10014291940
Saved in:
7
How brand self-disclosure helps brands create intimacy with customers : the role of information valence and anthropomorphism
Huaman-Ramirez, Richard
;
Lunardo, Renaud
;
Vásquez …
- In:
Psychology & marketing
39
(
2022
)
2
,
pp. 460-477
Persistent link: https://www.econbiz.de/10012796120
Saved in:
8
Trust me, I'm a bot : repercussions of chatbot disclosure in different service frontline settings
Mozafari, Nika
;
Weiger, Welf Hermann
;
Hammerschmidt, Maik
- In:
Journal of service management
33
(
2022
)
2
,
pp. 221-245
Persistent link: https://www.econbiz.de/10012880725
Saved in:
9
Customer acceptance of frontline service robots in retail banking : a qualitative approach
Amelia, Amelia
;
Mathies, Christine
;
Patterson, Paul G.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 321-341
Persistent link: https://www.econbiz.de/10012880728
Saved in:
10
How the young adult consumer segment responds to trusty and committed marketing relationship
Ndubisi, Nelson Oly
;
Nataraajan, Rajan
- In:
Psychology & marketing
35
(
2018
)
12
,
pp. 923-935
Persistent link: https://www.econbiz.de/10011970101
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