//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service management"
~isPartOf:"Psychology & marketing"
~subject:"Markenimage"
~subject:"Vertrauen"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer relationship"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Markenimage
Vertrauen
Beziehungsmarketing
206
Relationship marketing
206
Consumer behaviour
130
Konsumentenverhalten
130
Customer satisfaction
71
Kundenzufriedenheit
71
Dienstleistungsqualität
55
Service quality
55
Brand management
38
Markenführung
38
Brand image
31
Customer integration
30
Kundenintegration
30
Social Web
27
Social web
27
Brand
26
Markenartikel
25
Dienstleistungssektor
17
Service industry
17
Betriebliche Wertschöpfung
16
Emotion
16
Value creation
16
Services
15
Dienstleistung
14
Einzelhandel
14
Retail trade
14
Confidence
13
Customer experience
13
Customer service
12
Customer value
12
Internet marketing
12
Kundenservice
12
Kundenwert
12
Online-Marketing
12
Social relations
12
Soziale Beziehungen
12
Viral marketing
12
Virales Marketing
12
more ...
less ...
Online availability
All
Undetermined
29
Free
4
Type of publication
All
Article
42
Type of publication (narrower categories)
All
Article in journal
42
Aufsatz in Zeitschrift
42
Language
All
English
42
Author
All
Cheng, Li-Keng
2
Hammerschmidt, Maik
2
Toung, Chung-Lin
2
Yi, Youjae
2
Asante, Isaac Owusu
1
Augusto, Mário Gomes
1
Bargoni, Augusto
1
Bhattacharjee, Debashree Roy
1
Bouquiaux, Lucille
1
Breazeale, Michael
1
Brown, Stephen
1
Calder, Bobby J.
1
Chandon, Jean-Louis
1
Chen, Xi
1
Chu, Xing-Yu
1
Cooper, Danielle
1
Di Mascio, Rita
1
Eisele, Anita
1
Ekinci, Yuksel
1
El-Manstrly, Dahlia
1
Fatima, Johra Kayeser
1
Ferm, Lars-Erik Casper
1
Ford, John B.
1
Giachino, Chiara
1
Gonc̦alves, Helena Martins
1
Gonçalves, Vítor
1
Grabner-Kräuter, Sonja
1
Gupta, Reetika
1
Gutuleac, Rada
1
Haggerty, Nicole
1
Hammedi, Wafa
1
Hansen, Torben
1
Heere, Bob
1
Heinonen, Kristina
1
Heskett, James L.
1
Honora, Andreawan
1
Huaman-Ramirez, Richard
1
Huang, Hazel H.
1
Huber, Frank
1
Jakic, Ana
1
more ...
less ...
Published in...
All
Journal of service management
Psychology & marketing
Journal of business research : JBR
137
Journal of retailing and consumer services
118
The journal of product & brand management
79
The journal of brand management : an international journal
70
Industrial marketing management : the international journal for industrial and high-tech firms
49
International journal of hospitality management
49
Asia Pacific journal of marketing and logistics
41
Journal of travel and tourism marketing
34
Cogent business & management
33
Journal of strategic marketing
33
European journal of marketing : EJM
25
The journal of business & industrial marketing
25
Journal of hospitality marketing & management
24
International journal of internet marketing and advertising : IJIMA
22
Marketing intelligence & planning
22
The journal of services marketing
22
The service industries journal
22
International journal of contemporary hospitality management
21
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
19
Tourism management : research, policies, practice
19
Journal of promotion management : innovations in planning and applied research
18
The international journal of bank marketing : IJBM
18
International journal of electronic marketing and retailing : IJEMR
17
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
17
Journal of marketing management : MM
17
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
16
Journal of the Academy of Marketing Science
16
SpringerLink / Bücher
16
Journal of business ethics : JOBE
15
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
15
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
15
Journal of financial services marketing : JFSM
14
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
14
Journal of marketing communications
14
European journal of marketing
13
International journal of electronic customer relationship management : IJECRM
13
Journal of internet commerce
13
Pakistan journal of commerce and social sciences
13
more ...
less ...
Source
All
ECONIS (ZBW)
42
Showing
1
-
10
of
42
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The bittersweet of consumer-human brand relationships in the social media context
Honora, Andreawan
;
Zadeh, Maryam Memar
;
Haggerty, Nicole
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 547-574
Persistent link: https://www.econbiz.de/10014467612
Saved in:
2
Chatbots in frontline services and customer experience : an anthropomorphism perspective
Nguyen Tuyet-Mai
;
Ferm, Lars-Erik Casper
;
Quach, Sara
; …
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2201-2225
Persistent link: https://www.econbiz.de/10014432391
Saved in:
3
How companies use typeface design to engage consumers in charitable activities
Chu, Xing-Yu
;
Tok, Dickson
;
Zhou, Xiaoyu
;
Chen, Xi
- In:
Psychology & marketing
40
(
2023
)
1
,
pp. 107-123
Persistent link: https://www.econbiz.de/10013465214
Saved in:
4
Authentic omnichannel : providing consumers with a seamless brand experience through authenticity
Massi, Marta
;
Piancatelli, Chiara
;
Vocino, Andrea
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1280-1298
Persistent link: https://www.econbiz.de/10014291894
Saved in:
5
Exploring the motivating factors for using live-streaming and their influence on consumers' hedonic well-being : the mediating effect of psychological engagement
Asante, Isaac Owusu
;
Jiang, Yushi
;
Miao, Miao
- In:
Psychology & marketing
41
(
2024
)
1
,
pp. 27-44
Persistent link: https://www.econbiz.de/10014467463
Saved in:
6
Deriving value from branded mobile apps : exploring the role of brand satisfaction, age, and value-in-use subdimensions
Santos, Susana
;
Gonc̦alves, Helena Martins
;
Mendes, Rita
; …
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 610-627
Persistent link: https://www.econbiz.de/10014467622
Saved in:
7
Brand community formation in service management : lessons from the sport industry
Heere, Bob
;
Lock, Daniel
;
Cooper, Danielle
- In:
Journal of service management
35
(
2024
)
1
,
pp. 71-88
Persistent link: https://www.econbiz.de/10014456580
Saved in:
8
Is this really me? : investigating brand personality self-congruity on consumer behavior in video-based social media
Bargoni, Augusto
;
Giachino, Chiara
;
Gutuleac, Rada
; …
- In:
Psychology & marketing
41
(
2024
)
5
,
pp. 1115-1132
Persistent link: https://www.econbiz.de/10014530974
Saved in:
9
Effects of interaction between brand positioning and chatbot conversational style on perceived fit and brand attitudes
Cheng, Li-Keng
;
Toung, Chung-Lin
- In:
Psychology & marketing
41
(
2024
)
6
,
pp. 1383-1395
Persistent link: https://www.econbiz.de/10014531222
Saved in:
10
The decision to customize and its effect on brand experience
Petruzzellis, Luca
;
Winer, Russell S.
- In:
Psychology & marketing
40
(
2023
)
3
,
pp. 516-530
Persistent link: https://www.econbiz.de/10014290758
Saved in:
1
2
3
4
5
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->