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~isPartOf:"Journal of service management"
~isPartOf:"Services marketing quarterly"
~subject:"Kinder"
~subject:"Kundenzufriedenheit"
~subject:"Sozialer Indikator"
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Kinder
Kundenzufriedenheit
Sozialer Indikator
Customer satisfaction
169
Dienstleistungsqualität
124
Service quality
124
Consumer behaviour
95
Konsumentenverhalten
95
Beziehungsmarketing
82
Relationship marketing
82
Arbeitszufriedenheit
23
Job satisfaction
23
Customer service
22
Kundenservice
22
Dienstleistungssektor
19
Service industry
19
Beschwerdemanagement
18
Complaint management
18
Services
18
Dienstleistung
17
Satisfaction
16
Emotion
15
satisfaction
15
customer satisfaction
14
USA
13
United States
13
service quality
13
Einzelhandel
12
Retail trade
12
Customer integration
11
Kundenintegration
11
Viral marketing
11
Virales Marketing
11
Zufriedenheit
11
Brand management
10
Confidence
10
Dienstleistungsmarketing
10
Markenführung
10
Services marketing
10
Vertrauen
10
Customer experience
9
Employee retention
9
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Undetermined
88
Free
2
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Article
168
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168
Aufsatz in Zeitschrift
168
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English
168
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Aksoy, Lerzan
5
Buoye, Alexander
3
Edvardsson, Bo
3
Keiningham, Timothy
3
Leisen Pollack, Birgit
3
Ponsignon, Frederic
3
Riel, Allard C. R. van
3
Bloemer, Johanna M.
2
Choi, Beom Joon
2
Cooil, Bruce
2
Gamliel, Eyal
2
Gilboa, Shaked
2
Herstein, Ram
2
Hillebrand, Bas
2
Huang, Wen Hsien
2
Joosten, Herm
2
Klaus, Philipp
2
Lariviere, Bart
2
Lipkin, Michaela
2
Lobo, Antonio
2
Malthouse, Edward C.
2
Mattila, Anna S.
2
Quach, Sara
2
Semeijn, Janjaap
2
Shankar, Amit
2
Sharma, Piyush
2
Sheng, Xiaojing
2
Shin, Hyunju
2
Sparks, Beverley
2
Söderlund, Magnus
2
Tam, Jackie L. M.
2
Thaichon, Park
2
Tronvoll, Bård
2
Willems, Kim
2
Wirtz, Jochen
2
Witell, Lars
2
Wu, Luorong
2
Aggarwal, Praveen
1
Aguirre-Rodriguez, Alexandra
1
Ahmad, Fauziah Sh.
1
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Journal of service management
Services marketing quarterly
Journal of retailing and consumer services
419
International journal of hospitality management
355
Journal of business research : JBR
290
The journal of services marketing
194
The service industries journal
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
169
Journal of travel and tourism marketing
163
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
100
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
95
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
82
Tourism management perspectives : TMP
82
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
69
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
64
International journal of quality and service sciences
63
International journal of services and operations management
63
Journal of strategic marketing
63
European journal of marketing : EJM
61
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
Journal of Asian finance, economics and business : JAFEB
59
Managing service quality : MSQ ; an international journal
57
Discussion paper series / IZA
56
International journal of quality & reliability management
56
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
SpringerLink / Bücher
51
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ECONIS (ZBW)
168
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1
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10
of
168
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date (oldest first)
1
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
2
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
3
Understanding business student retention during Covid-19 : roles of service quality, college brand, and academic
satisfaction
, and stress
Swani, Kunal
;
Wamwara, Wakiuru
;
Goodrich, Kendall
; …
- In:
Services marketing quarterly
43
(
2022
)
3
,
pp. 329-352
Persistent link: https://www.econbiz.de/10013352807
Saved in:
4
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
5
Assessing the role of consumer experience, engagement, and
satisfaction
in healthcare services : a two-stage reflective-formative measurement using pls-sem
Senapati, Shubham
;
Panda, Rajeev Kumar
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 55-82
Persistent link: https://www.econbiz.de/10014513538
Saved in:
6
Service productivity,
satisfaction
, and the impact on service firm performance
Rew, Dongjun
;
Siguaw, Judy A.
;
Sheng, Xiaojing
- In:
Services marketing quarterly
41
(
2020
)
4
,
pp. 344-357
Persistent link: https://www.econbiz.de/10012607279
Saved in:
7
Value creation and cost reduction in health care : outcomes of online participation by health-care professionals
Hogreve, Jens
;
Beierlein, Andrea
- In:
Journal of service management
34
(
2023
)
3
,
pp. 553-579
Persistent link: https://www.econbiz.de/10014338188
Saved in:
8
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
9
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
10
What determines
satisfaction
with call centers? : the case of UK Telecom
Ribeiro, Hugo
;
Rodrigues, Ricardo Gouveia
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 404-424
Persistent link: https://www.econbiz.de/10013416988
Saved in:
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