//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service management"
~isPartOf:"Studien zum deutschen Innovationssystem"
~isPartOf:"Transportation research / E : an international journal"
~subject:"Robot"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Mobiler Roboter"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Robot
Roboter
25
Customer service
9
Kundenservice
9
Dienstleistungsqualität
8
Service quality
8
Dienstleistung
6
Dienstleistungssektor
6
Service industry
6
Service robots
6
Services
6
Artificial intelligence
5
Künstliche Intelligenz
5
Logistics
4
Logistics provider
4
Logistik
4
Logistikdienstleister
4
Tourenplanung
4
Vehicle routing problem
4
Lagermanagement
3
Salespeople
3
Verkaufspersonal
3
Warehouse management
3
Automated manufacturing
2
Automation
2
Automatisierte Produktion
2
Automatisierung
2
Beziehungsmarketing
2
Customer satisfaction
2
E-commerce
2
Electronic Commerce
2
Emotion
2
Human-robot interaction
2
Kundenzufriedenheit
2
Lieferkette
2
Mathematical programming
2
Mathematische Optimierung
2
Queueing theory
2
Relationship marketing
2
Robotic mobile fulfillment systems
2
more ...
less ...
Online availability
All
Undetermined
20
Free
4
Type of publication
All
Article
24
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
24
Aufsatz in Zeitschrift
24
Advisory report
1
Forschungsbericht
1
Graue Literatur
1
Gutachten
1
Non-commercial literature
1
more ...
less ...
Language
All
English
24
German
1
Author
All
Gong, Yeming
2
Huang, George Q.
2
Jiang, Min
2
Koster, René de
2
Kunz, Werner H.
2
Odekerken-Schröder, Gaby
2
Paluch, Stefanie
2
Schepers, Jeroen
2
Streukens, Sandra
2
Adan, Ivo
1
Amelia, Amelia
1
Baaklini, Eliane Sam
1
Bachofner, Mónika
1
Becker, Marc
1
Beckert, Bernd
1
Belanche, Daniel
1
Brengman, Malaika
1
Buschak, Daniela
1
Casaló, Luis V.
1
Chen, Cheng
1
Chen, Wanying
1
Chen, Yuerong
1
Chung, Sai Ho
1
De Keyser, Arne
1
Demir, Emrah
1
Do, Khoa The
1
Efendić, Emir
1
Estrada, Miquel
1
Flavián Blanco, Carlos
1
Gauquier, Laurens de
1
Gharehgozli, Amir Hossein
1
Gip, Huy
1
Graf, Birgit
1
Guchait, Priyanko
1
Holz, Heiko F.
1
Hottat, Eline
1
Huang, Yuan
1
Hägele, Martin
1
Jäger, Angela
1
Jörling, Moritz
1
more ...
less ...
Institution
All
Fraunhofer-Institut für Produktionstechnik und Automatisierung
1
Fraunhofer-Institut für System- und Innovationsforschung
1
Published in...
All
Journal of service management
Studien zum deutschen Innovationssystem
Transportation research / E : an international journal
International journal of production research
69
Technological forecasting & social change : an international journal
45
International journal of hospitality management
31
Discussion paper series / IZA
29
European journal of operational research : EJOR
27
NBER working paper series
23
Computers & operations research : and their applications to problems of world concern ; an international journal
21
Discussion paper
19
IZA Discussion Paper
19
Journal of business research : JBR
18
GLO discussion paper
16
Journal of retailing and consumer services
15
Springer eBook Collection
15
CESifo working papers
13
Discussion papers / CEPR
12
Working paper / National Bureau of Economic Research, Inc.
12
International journal of contemporary hospitality management
11
Journal of service research
11
Working paper
11
Electronic markets : EM ; the international journal of electronic commerce and business media
10
Journal of emerging technologies in Accounting
10
NBER Working Paper
10
International journal of production economics
9
Tourism management perspectives : TMP
9
Economics letters
8
Journal of hospitality marketing & management
8
RIETI discussion paper
8
Service business
8
Working paper series / United Nations University, UNU-MERIT / United Nations University, UNU-MERIT
8
CESifo Working Paper
7
International journal of technology management : IJTM
7
Tourism management : research, policies, practice
7
European journal of industrial engineering : EJIE
6
JRC working papers series on labour, education and technology
6
Journal of organizational change management
6
Journal of service theory and practice
6
The service industries journal
6
ERIM report series research in management
5
more ...
less ...
Source
All
ECONIS (ZBW)
25
Showing
1
-
10
of
25
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Some agents are more similar than others : customer orientation of frontline robots and employees
Leiño Calleja, David
;
Schepers, Jeroen
;
Nijssen, E. J.
- In:
Journal of service management
34
(
2023
)
6
,
pp. 27-49
Persistent link: https://www.econbiz.de/10014456545
Saved in:
2
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
3
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
4
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
5
Empathetic creativity for frontline employees in the age of service robots : conceptualization and scale development
Do, Khoa The
;
Gip, Huy
;
Guchait, Priyanko
;
Wang, Chen-Ya
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 433-466
Persistent link: https://www.econbiz.de/10014338160
Saved in:
6
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
7
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
8
Exploring the influence of service employees' characteristics on their willingness to work with service robots
Tu, Yangjun
;
Liu, Wei
;
Yang, Zhi
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1038-1063
Persistent link: https://www.econbiz.de/10014456534
Saved in:
9
Warehouses without aisles : layout design of a multi-deep rack climbing robotic system
Chen, Wanying
;
Koster, René de
;
Gong, Yeming
- In:
Transportation research / E : an international journal
179
(
2023
),
pp. 1-19
Persistent link: https://www.econbiz.de/10014487466
Saved in:
10
Living and working with service robots : a TCCM analysis and considerations for future research
De Keyser, Arne
;
Kunz, Werner H.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 165-196
Persistent link: https://www.econbiz.de/10012880722
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->