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~isPartOf:"Journal of service management"
~person:"Elg, Mattias"
~subject:"Customer service"
~subject:"Gesundheitswesen"
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Customer service
Gesundheitswesen
Customer integration
2
Dienstleistungsqualität
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Elg, Mattias
Beirão, Gabriela
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Edvardsson, Bo
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McColl-Kennedy, Janet R.
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Journal of service management
The journal of services marketing
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ECONIS (ZBW)
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The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
2
Co-creation and learning in health-care service development
Elg, Mattias
;
Engström, Jon
;
Witell, Lars
;
Poksinska, …
- In:
Journal of service management
23
(
2012
)
3
,
pp. 328-343
Persistent link: https://www.econbiz.de/10009619170
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