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~isPartOf:"Journal of service management"
~subject:"Arbeitszufriedenheit"
~subject:"Gesundheitswesen"
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Arbeitszufriedenheit
Gesundheitswesen
Dienstleistungsqualität
94
Service quality
94
Customer satisfaction
45
Kundenzufriedenheit
45
Beziehungsmarketing
37
Relationship marketing
37
Consumer behaviour
32
Konsumentenverhalten
32
Services
25
Dienstleistung
24
Dienstleistungssektor
22
Service industry
22
Customer service
21
Kundenservice
21
Customer integration
15
Kundenintegration
15
Betriebliche Wertschöpfung
13
Health care system
13
Value creation
13
Customer experience
10
Dienstleistungsmanagement
10
Health care
10
Service management
10
Gesundheitsversorgung
9
Beschwerdemanagement
8
Complaint management
8
Robot
8
Roboter
8
Job satisfaction
7
Service innovation
7
Dienstleistungsmarketing
6
Einzelhandel
6
Emotion
6
Retail trade
6
Satisfaction
6
Service recovery
6
Service-Dominant Logic
6
Service-dominant logic
6
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Online availability
All
Undetermined
11
Free
2
Type of publication
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Article
20
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Article in journal
20
Aufsatz in Zeitschrift
20
Language
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English
20
Author
All
Beirão, Gabriela
2
Elg, Mattias
2
Engström, Jon
2
Fisk, Raymond P.
2
Patrício, Lia
2
Witell, Lars
2
Anderson, Laurel
1
Beierlein, Andrea
1
Brengman, Malaika
1
Cases, Anne-Sophie
1
De Gosson de Varennes, Serge
1
Frimpong, Kwabena
1
Fuglsang, Lars
1
Fusco, Floriana
1
Gauquier, Laurens de
1
Gazzoli, Gabriel
1
Guglielmetti, Chiara
1
Hall, Juliet
1
Hancer, Murat
1
Helkkula, Anu
1
Heskett, James L.
1
Hodgkinson, Ian R.
1
Hogan, Suellen J.
1
Hogreve, Jens
1
Jaakkola, Elina
1
Jun, Gyuchan Thomas
1
Kepes, Sven
1
Kim, Peter Beomcheol
1
Kingshott, Russel P. J.
1
Kong, Titus Tak Chuen
1
Leon, Matthew
1
Lievens, Annouk
1
Lin, Cheng-Yu
1
Lin, Jiun-Sheng Chris
1
Lindsey-Hall, Kristina K.
1
Mahr, Dominik
1
Marsilio, Marta
1
McColl-Kennedy, Janet R.
1
Michel, Eric J.
1
Mifsud, Matthieu
1
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Published in...
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Journal of service management
International journal of hospitality management
42
Health care management review : HCM review
31
Journal of health organization and management
30
The TQM journal : the international review of organizational improvement
25
Journal of business research : JBR
21
The service industries journal
19
NBER Working Paper
18
Quality management journal : QMJ
18
NBER working paper series
17
The journal of services marketing
17
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
17
Journal of health economics
16
Working paper / National Bureau of Economic Research, Inc.
16
Journal of retailing and consumer services
14
International journal of productivity and quality management : IJPQM
13
Services marketing quarterly
13
Total quality management & business excellence
13
Health marketing quarterly
12
International journal of quality and service sciences
12
Technological forecasting & social change : an international journal
12
Service business
11
CHE research paper
10
International journal of contemporary hospitality management
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
European journal of operational research : EJOR
9
Health economics
9
International journal of quality & reliability management
9
International journal of services and operations management
9
Production and operations management : an international journal of the Production and Operations Management Society
9
Discussion paper / Centre for Economic Policy Research
8
International journal of pharmaceutical and healthcare marketing : IJPHM
8
International journal of production research
8
Manufacturing & service operations management : M & SOM
8
Production and operations management : the flagship research journal of the Production and Operations Management Society
8
The Milbank quarterly
8
World Bank E-Library Archive
8
Health economics review
7
Industrial marketing management : the international journal for industrial and high-tech firms
7
International journal of services and operations management : IJSOM
7
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ECONIS (ZBW)
20
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1
Co-creation in healthcare : framing the outcomes and their determinants
Fusco, Floriana
;
Marsilio, Marta
;
Guglielmetti, Chiara
- In:
Journal of service management
34
(
2023
)
6
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014456542
Saved in:
2
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
3
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
4
Value creation and cost reduction in health care : outcomes of online participation by health-care professionals
Hogreve, Jens
;
Beierlein, Andrea
- In:
Journal of service management
34
(
2023
)
3
,
pp. 553-579
Persistent link: https://www.econbiz.de/10014338188
Saved in:
5
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
6
Internal
service
quality
as a driver of employee satisfaction, commitment and performance : exploring the focal role of employee well-being
Sharma, Piyush
;
Kong, Titus Tak Chuen
;
Kingshott, …
- In:
Journal of service management
27
(
2016
)
5
,
pp. 773-797
Persistent link: https://www.econbiz.de/10011553151
Saved in:
7
Relative importance of satisfaction dimensions on service performance : a developing country context
Frimpong, Kwabena
;
Wilson, Alan M.
- In:
Journal of service management
24
(
2013
)
4
,
pp. 401-419
Persistent link: https://www.econbiz.de/10009790193
Saved in:
8
Value cocreation in service ecosystems : investigating health care at the micro, meso, and macro levels
Beirão, Gabriela
;
Patrício, Lia
;
Fisk, Raymond P.
- In:
Journal of service management
28
(
2017
)
2
,
pp. 227-249
Persistent link: https://www.econbiz.de/10011704032
Saved in:
9
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
10
What causes imbalance in complex service networks? : evidence from a public health service
Verleye, Katrien
;
Jaakkola, Elina
;
Hodgkinson, Ian R.
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 34-56
Persistent link: https://www.econbiz.de/10011654986
Saved in:
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