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~isPartOf:"Journal of service management"
~subject:"Confidence"
~subject:"Dienstleistungsqualität"
~subject:"Kundenbindung"
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Search: subject_exact:"CRM (Customer Relationship Management)"
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Confidence
Dienstleistungsqualität
Kundenbindung
Beziehungsmarketing
106
Relationship marketing
106
Consumer behaviour
55
Konsumentenverhalten
55
Customer satisfaction
40
Kundenzufriedenheit
40
Service quality
37
Customer integration
26
Kundenintegration
26
Services
15
Social Web
15
Social web
15
Betriebliche Wertschöpfung
14
Dienstleistung
14
Value creation
14
Customer experience
13
Dienstleistungssektor
13
Service industry
13
Brand management
12
Customer value
12
Kundenwert
12
Markenführung
12
Brand
8
Brand image
8
Dienstleistungsmarketing
8
Markenimage
8
Services marketing
8
Co-creation
7
Markenartikel
7
Social relations
7
Soziale Beziehungen
7
Vertrauen
7
Customer loyalty
6
Customer service
6
Dienstleistungsmanagement
6
Einzelhandel
6
Emotion
6
Innovation
6
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41
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42
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English
42
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Edvardsson, Bo
3
McColl-Kennedy, Janet R.
3
Ponsignon, Frederic
2
Tronvoll, Bård
2
Witell, Lars
2
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Amelia, Amelia
1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Arteaga, Francisco
1
Batat, Wided
1
Blazevic, Vera
1
Bloemer, Johanna M.
1
Bornemann, Torsten
1
Breazeale, Michael
1
Burton, Jamie
1
Bustamante, Juan Carlos
1
Cheung, Lilliemay
1
Christ-Brendemühl, Sonja
1
Clark, Moira K.
1
Colurcio, Maria
1
Dalla Pozza, Ilaria
1
Del Chiappa, Giacomo
1
Dong, Beibei
1
El-Manstrly, Dahlia
1
Elg, Mattias
1
Ferrier, Elizabeth
1
Fisk, Raymond P.
1
Füller, Johann
1
Gallarza, Martina G.
1
Gazzoli, Gabriel
1
Gil Saura, Irene
1
Groth, Markus
1
Gruber, Thorsten
1
Gustafsson, Anders
1
Hall, Juliet
1
Hammedi, Wafa
1
Hammerschmidt, Maik
1
Hancer, Murat
1
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Published in...
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Journal of service management
Journal of retailing and consumer services
231
Journal of business research : JBR
153
International journal of hospitality management
135
The journal of services marketing
107
The service industries journal
88
Journal of hospitality marketing & management
61
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
International journal of contemporary hospitality management
58
SpringerLink / Bücher
56
Industrial marketing management : the international journal for industrial and high-tech firms
55
Services marketing quarterly
54
Journal of service research : JSR
51
Journal of travel and tourism marketing
50
Service business
47
Cogent business & management
42
Asia Pacific journal of marketing and logistics
38
The international journal of bank marketing : IJBM
37
The TQM journal : the international review of organizational improvement
35
Journal of strategic marketing
34
Tourism management : research, policies, practice
34
Journal of service research
33
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
Journal of the Academy of Marketing Science
29
The journal of business & industrial marketing
29
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
27
International journal of electronic customer relationship management : IJECRM
26
International journal of electronic marketing and retailing : IJEMR
26
Marketing intelligence & planning
26
European journal of marketing : EJM
25
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
25
Gabler Edition Wissenschaft
24
Psychology & marketing
24
International journal of quality and service sciences
23
Journal of air transport management
23
Managing service quality : MSQ ; an international journal
23
Total quality management & business excellence
23
International journal of services and operations management
21
International journal of services, economics and management
21
Journal of financial services marketing : JFSM
21
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ECONIS (ZBW)
42
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1
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
2
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
3
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
4
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
5
Experiential AR/VR : a consumer and service framework and research agenda
Zarantonello, Lia
;
Schmitt, Bernd
- In:
Journal of service management
34
(
2023
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10013537614
Saved in:
6
Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of service management
33
(
2022
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
Saved in:
7
Trust me, I'm a bot : repercussions of chatbot disclosure in different service frontline settings
Mozafari, Nika
;
Weiger, Welf Hermann
;
Hammerschmidt, Maik
- In:
Journal of service management
33
(
2022
)
2
,
pp. 221-245
Persistent link: https://www.econbiz.de/10012880725
Saved in:
8
Customer acceptance of frontline service robots in retail banking : a qualitative approach
Amelia, Amelia
;
Mathies, Christine
;
Patterson, Paul G.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 321-341
Persistent link: https://www.econbiz.de/10012880728
Saved in:
9
The TRISEC framework for optimizing conversational agent design across search, experience and credence service contexts
Blazevic, Vera
;
Sidaoui, Karim
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 733-746
Persistent link: https://www.econbiz.de/10013325755
Saved in:
10
Rethinking nonprofit service disintermediation through service communication interactions
Mitchell, Sarah-Louise
;
Clark, Moira K.
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 758-773
Persistent link: https://www.econbiz.de/10013325758
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